Lptmedical Reviews 73

I wish I could leave a better review, but my recent experience with LPT Medical was deeply disappointing. I responded to a trade-in offer that was clearly outlined in writing, but the final transaction didn’t match what was advertised. I was charged more than expected, key items were not included, and despite multiple attempts to get clarity, I was told I had misunderstood — which I had not.

While one representative I spoke with was polite and professional, the company’s overall handling of the situation fell short of expectations. I’ve since had to purchase necessary accessories elsewhere at additional cost. For a company that serves people with serious medical needs, the lack of accountability and support was frustrating.

Would not recommend based on this experience.

Date of experience: May 29, 2025

Found out that I was given the wrong DC power cord for the eclipse 5 oxygen machine. Taking a long trip and not sure what to do about it.

Date of experience: June 26, 2025

Service was smooth and easy .Thank you helping me make the right decision.

Date of experience: June 20, 2025

Cameron was so nice and helpful at getting everything started and explaining everything made it so easy to understand stand! Very helpful man! Thank you Cameron

Date of experience: June 18, 2025

Very easy dealing with Scott! Works well with helping support the issue

Date of experience: June 17, 2025

Everyone that I spoke with were very courteous and knowledgeable about their equipment. It was a wonderful experience getting this equipment sent out to my sister who has been struggling and the insurance companies are giving her the runaround so I decided to buy this unit from you.

Date of experience: June 13, 2025

Jim was very nice and informative! Answered all my questions! Would recommend him highly!!

Date of experience: June 13, 2025

Date of experience: June 11, 2025

The gentleman was very nice, understood my needs and concerns. Would greatly enjoy him being the person i deal with from now on!

Date of experience: June 06, 2025

Everything was done over the phone in less than 30 minutes. I'm more than happy with the experience. What could have been a complicated transaction was short and simple. David was professional, to the point and thorough.

Date of experience: June 07, 2025

Nick was extremely helpful. He went over rental vs purchase options clearly. He has a friendly attitude and got me a good deal.

Date of experience: June 04, 2025

Needed Oxygen tank for my husband with COPD who is traveling out of state. I was able to quickly rental the oxygen without any issues. Very Satisfied

Date of experience: June 03, 2025

Thanks for answering all questions. Dena was super helpful and knowledgeable. I’m looking forward to getting my new POC. Great doing business with. Thanks LPT

Date of experience: June 02, 2025

Very helpful and fast service no back and forth calling like other companies and Scott was very friendly and knowledgeable of what needed to be accomplished

Date of experience: May 30, 2025

When I first spoke to Scott I was skeptical about buying a portable oxygen machine but due to the severity of the situation I had no choice but to begin looking for one. Mine stopped working 2 weeks ago. I have been using it since 2013 have been attempting to work, drive and keep up with my daily home duties and I do notice a big difference without it. I do have a large concentrator at home and at work but most of the time I cannot be tied down
3 to them so many days I'm going 3 to 5 hours without oxygen and it's taking a toll on me. My hair is thinning, each day more and more is falling out, I can't catch my breath which is very scary and caused me to panic. While talking to Scott he knew so much about the ARYA portable oxygen machines and helped me understand the importance of having a well made, medical grade one. His knowledge took the fear of . and not breathing away and replaced it with hope and my decision was made. It arrived today already and I couldn't be more pleased. I'm so glad we spoke and i made this purchase. It is well built and is running smoothly, I can't wait to go to work tomorrow and show it off.

Date of experience: May 27, 2025

Date of experience: May 29, 2025

Dave was who helped me. He was very knowledgeable. Had answers for all my questions & worked a discount. I have to mention overall patience I experienced as this was the memorial weekend my availability was limited & they continued to stay in contact with me.

Date of experience: May 26, 2025

Scott was informative and very helpful. He was polite and offered good advice.

Date of experience: May 26, 2025

Aeriale was awesome. She made this purchase pain free. Thanks Aeriale, you're the best!!!

Date of experience: May 26, 2025

We appreciated working with Dave Walter from LPT Medical to purchase a mini concentrator for my wife. He was knowledgeable, respectful, and responsive.

Date of experience: May 22, 2025