Verified
Great customer support. I ordered the wrong sized item. Pelegon promptly responded and refunded the cost to me, so I could get the correct equipment. Would definitely buy from again.
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Verified
This was the easiest purchase I think I’ve ever made. The product is better than expected and came right from the box assembled and in perfect order. Amazing!
Company replied
Verified
I have not had any interaction with customer service. But I did receive my guard toilet rail very quickly. It is really helping me tremendously. I have bad knees and it is facilitating me getting o... See more
Company replied
Verified
Great product and great instructions to help put the chair together. The best documentation I've ever seen. Quality of the chair is excellent. One suggestion: The rubber mat that goes on the seat of... See more
Company replied
Company details
- #15 of 24 best companies in Medical Equipment Supplier
- #8 of 17 best companies in Medical Equipment Manufacturer
Written by the company
Our vision is to create a world where mobility is not a limitation for anyone, regardless of age or ability. We believe that everyone deserves the freedom to move and explore their surroundings freely.
The Pelegon Guarantee
✓ Free Shipping over $49 ✓ Free Returns ✓ 3 Years Warranty ✓ FSA/HSA Eligible
At Pelegon, we’re driven by a deep commitment to creating medical devices and aids that improve lives.
Every product is a result of our dedication to excellence, designed with care and attention to detail to support your safety and independence.
We go the extra mile to ensure our solutions meet the highest standards, not because we have to, but because we believe you deserve the best.
With Pelegon, you can count on products built with passion and purpose, made to help you move through life with confidence.
Contact info
United States
- support@pelegon.com
- pelegon.com
4.5
Excellent
101 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Great customer support
Great customer support. I ordered the wrong sized item. Pelegon promptly responded and refunded the cost to me, so I could get the correct equipment. Would definitely buy from again.
Date of experience: June 14, 2025
Verified
This was the easiest purchase I’ve ever made.
This was the easiest purchase I think I’ve ever made. The product is better than expected and came right from the box assembled and in perfect order. Amazing!
Date of experience: July 03, 2025
Reply from PELEGON
Thank you so much for your wonderful review! We're thrilled to hear the purchase was easy and that the product exceeded your expectations right out of the box. We truly appreciate your support!
Verified
Fast and easy service.
Date of experience: July 03, 2025
Reply from PELEGON
Thank you for your review! We're glad to hear you had a fast and easy experience. We appreciate your support!
Verified
I'm disabled and I had ordered a high…
I'm disabled and I had ordered a high rise padded seat
Date of experience: July 02, 2025
Reply from PELEGON
Thank you for your review. We hope the high-rise padded seat is providing the comfort and support you need. If there's anything you'd like to share about your experience or if you need any assistance, we're here for you. Wishing you continued comfort and ease.
Verified
Toilet assistance
Easy to put together, easy to use, and delivered in a timely fashion.
Date of experience: June 30, 2025
Reply from PELEGON
Easy to put together, easy to use, and delivered in a timely fashion.
Verified
Aileen provided outstanding service
Aileen provided outstanding service. Very happy with product quality and prompt - next day delivery. Highly recommend Pelegon!!!
Date of experience: June 30, 2025
Reply from PELEGON
Thank you so much for your wonderful review! We're thrilled to hear you’re happy with the product and that Aileen was able to provide outstanding service. Your recommendation means a lot to us!
Verified
Reply from PELEGON
Thank you for your feedback! We're glad to hear the ordering process was smooth and delivery was fast. We appreciate your support and hope you enjoy your purchase!
Verified
AWESOME
Quick shipping arrival and easy setup. Couldn’t be better.
Date of experience: June 29, 2025
Reply from PELEGON
Thank you so much for your kind review! We're glad to hear the shipping was quick and the setup was easy. That’s exactly the experience we aim to provide. If you ever need anything, we're here to help!
Verified
Pretty good! Wish it was colder though
The fit and design is great! However my only complaint ice the temperature. The packs get barely cold enough to really do too much, I get a solid 3 minutes of cold and not much else.
Date of experience: June 29, 2025
Reply from PELEGON
Thank you for sharing your feedback on our Knee Ice Pack Wrap. We’re glad to hear you liked the fit and design!
We’re sorry to hear the cold retention didn’t meet your expectations. For best results, we recommend placing the gel packs flat in the freezer for at least 2 hours before use. If you’ve already done that and still aren’t getting the desired effect, we’d love the chance to make this right.
We’ve reached out to you directly to assist further. Please don’t hesitate to get back to us—we’re here to help!
Verified
Items as described and delivered fast
Date of experience: June 27, 2025
Reply from PELEGON
Thank you so much for your kind review! We're glad to hear everything arrived quickly and as expected. If you ever need anything else, we're here for you!
Verified
Reply from PELEGON
Thank you for your feedback! We're glad to hear the site was easy to use. If there's anything else we can do to improve your experience, feel free to let us know!
Verified
Actually
Actually, I am taking the device to a summer home later this summer --- but I'm writing this to ask you to stop asking.
Date of experience: June 09, 2025
Reply from PELEGON
Thanks for your feedback! We’ve noted your request and will stop follow-up messages. If you need anything in the future, we’re here to help.
Verified
It’s a nice chair & it fits nice over…
It’s a nice chair & it fits nice over the toilet. I like the padded seat.
Date of experience: June 08, 2025
Reply from PELEGON
Thank you for your kind review! We're glad to hear the Raised Toilet Seat fits well and that you're enjoying the comfort of the padded seat. If you ever need anything, we're here to help!
Verified
The rails are helpful for me as I rehab…
The rails are helpful for me as I rehab from knee replacement and I also bought one for my 93 year old mom for daily use
Date of experience: June 08, 2025
Reply from PELEGON
Thank you so much for your kind review! We're glad the rails are supporting you during your recovery and providing daily help for your mom as well. Wishing you a smooth rehab and continued comfort for both of you!
Verified
Great product. Super fast shipping!
Product received next day with standard shipping. Works great. Thanks for providing a great product in such a timely manner.
Date of experience: June 14, 2025
Reply from PELEGON
Thank you so much for your kind review! We're thrilled to hear the product arrived quickly and is working well for you. We truly appreciate your support and are always here if you need anything!
Verified
This is my 2nd purchase.
This is the 2nd one I have purchased for my upstairs bathroom. For me it’s a life saver. I can stand up easily using this. I don’t depend on my husband to hoist me up anymore. Easy to assemble.
Date of experience: June 15, 2025
Reply from PELEGON
Thank you so much for your wonderful review! We're thrilled to hear that the product has made such a positive difference for you. Knowing it's helped you feel more independent and comfortable means a lot to us. We're always here if you need anything else!
Verified
The products were better than expected…
The products were better than expected and we expect a lot. It arrived so fast also. We are both handi-capped and buy online for most things and we were so happy and thankful we have found a company like yours.
Date of experience: June 19, 2025
Reply from PELEGON
Thank you so much for your kind and thoughtful review! We're truly honored to hear that our products exceeded your expectations and that your order arrived quickly. It means a lot to us to support customers like you, and we're so glad you found us. If there’s ever anything you need, we’re here to help!
Verified
Wonderful experience
Wonderful experience . I have next been treated so nice. I had a retort and it was handled the same day and refunded my payment
Thank you very much
Date of experience: June 18, 2025
Reply from PELEGON
Thank you for your wonderful feedback! We're so glad to hear you were treated well and that your issue was resolved promptly. It’s our pleasure to assist you, and we truly appreciate your support. If you ever need anything else, we’re here to help!
Verified
Easy to use fits bed well
Date of experience: June 18, 2025
Reply from PELEGON
Thank you for your review! We're glad to hear the Reusable Bed Pads are easy to use and fit the bed well. Your feedback means a lot to us!
Verified
On time delivery and hassle free…
On time delivery and hassle free experience with ordering online
Date of experience: June 18, 2025
Reply from PELEGON
Thank you for your kind words! We're glad to hear your order arrived on time and that the online experience was smooth. We appreciate your support and hope to serve you again soon!
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