All of your catheters function flawlessly. Your reordering emails are very timely. You are always looking to improve the total experience. My example of this is the newer HR lubricating jelly packs. T... See more
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no matter the day or time that I call you are always experiencing high call volume put another operator on the payroll thanks Bill
Company replied
Everything other customers have said is the same for me: EXCELLENT CUSTOMER SERVICE,,,, I get my supplies right on time, that is such a good thing. The staff at 180 Medical is wonderful, kind, encou... See more
Company replied
180 is light years ahead of my previous supplier. Cannot think of anything negative; plenty of positive. Ideal to work with. One improvement: ability to amend the list of products to send each month w... See more
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Company details
Written by the company
Catheter & Ostomy Supply Specialists
Contact info
8516 NW Expressway, 73162, Oklahoma City, United States
- 877-688-2729
- info@180medical.com
- 180medical.com
4.8
Excellent
12K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
A wonderful experience
This is a great company, they were recomended by my urologist and are a pleasure to work with. Since I don't have a cell phone, I can work with them great with e-mail or voice on the phone.
Date of experience: July 08, 2025
Staff very helpful
Staff very helpful when changes needed and timely deliveries of supplies.
Date of experience: March 11, 2025
May use AI-assist with repliesRead more
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Phone calls
no matter the day or time that I call you are always experiencing high call volume put another operator on the payroll
thanks Bill
Date of experience: June 30, 2025
Reply from 180 Medical
We appreciate your feedback and are sorry to hear about the high call volume. We are actively reviewing our staffing to improve our response times.
Always so impressed with such a…
Always so impressed with such a responsive and professional customer service! Not a wrinkle in the 3 years working together. Thank you !
Date of experience: June 20, 2025
Reply from 180 Medical
We can’t thank you enough for your thoughtful feedback! It’s great to hear we’ve made a positive impact, and we’re here anytime you need assistance. Your satisfaction is our priority!
Order is always right and on time
Order is always right and on time. Order reminders help a lot. Thanks
Date of experience: June 24, 2025
Reply from 180 Medical
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
Reliable and always on time
My supplies arrive on time always. Reliable service
Date of experience: July 03, 2025
Reply from 180 Medical
Thank you so much for your kind review! We’re thrilled to hear you’re happy with our service. If there’s anything more we can do for you, don’t hesitate to let us know. We’re always here to help!
Exceptional service and ongoing improvement
All of your catheters function flawlessly. Your reordering emails are very timely. You are always looking to improve the total experience. My example of this is the newer HR lubricating jelly packs. The are a definite improvement. Keep up the great work
Date of experience: July 03, 2025
Reply from 180 Medical
We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!
Expertise and Empathy
180 Medical has been professional and patient in a consistent manner over the years which has been profoundly helpful. They are to be highly recommended for their expertise which is combined with true empathy.
Date of experience: July 05, 2025
Reply from 180 Medical
We’re so grateful for your wonderful review! Your feedback helps us continue to grow and serve you better. Please don’t hesitate to reach out if you ever need anything at all.
When I need my order I get it
When I need my order I get it. If I run short all I do is call tell the operator my problem, they solve it quickly.
Date of experience: June 24, 2025
Reply from 180 Medical
Your review made us smile—thank you for your kind words! We’re committed to providing the best service possible, and we’re here for you whenever you need us.
Always on schedule
Date of experience: July 02, 2025
Reply from 180 Medical
Thank you for your kind words! We’re so happy to hear that you’re satisfied with our service. We’re always here if you need assistance in the future!
180 Medical has always been there when…
180 Medical has always been there when we have needed them. Great customer service & orders are on time. Great follow up too!!!
Date of experience: July 04, 2025
Reply from 180 Medical
Thank you for the kind review! We’re so glad to know our service met your expectations. We’re always here to support you, so feel free to reach out anytime!
Excellent experience with deliveries…
Excellent experience with deliveries always on time and when promised. Willing to make adjustments to delivery location. Thank you for your excellent service.
Date of experience: June 24, 2025
Reply from 180 Medical
It means a lot to us that you took the time to share your experience. We’re so happy you’re satisfied with our service, and we’re here for you anytime you need us!
The rep ( Amy
The rep ( Amy? ) I forget her name..
Top notch..
I had no idea there were like a gazillion different catheters our there.
Date of experience: July 03, 2025
Reply from 180 Medical
Feedback like this is why we do what we do!
Excellent Service
The service representative was very knowledgeable and made sure I received the requested catheters ASAP.
Date of experience: June 30, 2025
Reply from 180 Medical
We look forward to continuing to work with you in the future!
Redirected
Consistent, courteous, and can-do!
Have been a customer for several years and have never had a late delivery. I move between Ohio and Florida and 180 Medical has been consistent with address change accommodations, even split delivery quantities when necessary. Very courteous staff as well! I always feel like a valued customer!!
Date of experience: June 28, 2025
Reply from 180 Medical
We truly enjoy receiving your genuine feedback!
On time with no hassle. Love the…
On time with no hassle.Love the greatness of all the employees.
They are all so helpful & most of all, friendly.
Date of experience: June 25, 2025
Reply from 180 Medical
We are grateful for your kind words!
Life savers
The medical supply are always here on time. The customer service is very friendly and resolve any issues I had when I was first getting the supplies and did not know how many I would use in a month. I ran out of them and they next day air shipped products with
out them my life would be a living nightmare. Thank you for great people at 180 medical.
Date of experience: June 28, 2025
Reply from 180 Medical
Please accept our deepest thanks!
Easy professional right to the point
Easy professional right to the point
Date of experience: June 27, 2025
Reply from 180 Medical
We truly appreciate your time!
you have a great team that actually…
you have a great team that actually helps us. Thank you.
Date of experience: June 26, 2025
Reply from 180 Medical
Your honest feedback is beyond helpful!
Good service!
Good service!
I (Debra Thomas) have been using 180 Medical for years always good service!
Date of experience: June 25, 2025
Reply from 180 Medical
We are proud to provide you excellent service!
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