A mistake was very difficult to undo! I got so many different answers on how to resolve it until I finally sought the manager. It all turned out, but the manager spoke very, very quickly, and she was difficult to follow. It was a really very, very poor, confusing and frustrating experience. I will not use Sleep play again!

Everything was good until June and then nothing, seems the same for most of us, ordered 27th of June and since Friday 28th of June been stuck on awaiting dispatch, contacted nearly every day with nothing done, been told its been escalated twice for urgent but don't think it did so don't know what to do now? Could ask for a refund but people don't seem to be getting that either, so I can say I'm very worried at this point 

Awful system,just puts the pressures on A&E as that's where your told to go or phone 111.Getting an appointment nigh on impossible.
My wife's wrist was hurting and needed an appointment but using Anima was told to go to A&E so we went to Sevenoaks and waited a total of 4 hours,They were inundated by people who were sent there by using this unfit for purpose web site.Every seat was taken,great environment for catching anything that's going.
The staff were overun.People had to leave without being seen
All that was needed was a doctors appoinment and being referred to an X ray department with anappointment time.
Anima is not fit for purpose and good luck to anyone who manages to see their own doctor.

I get bloodwork May 28,2025 appt. While ordering online, it is not apparent that LabCorp on demand is different than LabCorp. On demand cannot be linked to insurance. June 3, 2025. I want to link my results to my insurance. On the LabCorp website, my billing history is blank. The screen states: if the bill does not display, provide invoice #, zipcode, birthdate, and click update insurance button. I enter my invoice number which it states it doesn't exist. The Billing screen states to call this number if you don't see your bill history, so I did. After 30+ minutes of back and forth, the person finally informs me that she needs to transfer me. I have no idea why.  The next operator was quite rude and abrupt. She kept interrupting me, telling me to stop, I was providing too much information. I was being quite direct. Essentially, she couldn't care less and had the answers before I asked them. She said I had initially called Labcorp billing, and that she is Labcorp On Demand. She continued to interrupt me. I could tell she wanted me off her phone. I said Why didn't the girl before know this right away from my issues. She kept saying I called the wrong place, didn't say goodbye, and hung up on me. How am I supposed to know the difference? My results are linked through the LabCorp website. When googling, I only see Labcorp website links. It is not apparent that these are two different departments/companies. (The On Demand website states: You can purchase your lab test without a doctor's visit—right here, right now. Just click to purchase and register your test to get started.) I did not notice that On Demand orders are different than Labcorp. Nor that ON Demand orders are not coded for insurance to be available for linking to insurance. There should be a disclaimer on all websites to make it very clear that LabCorp versus On Demand bills will never display and don't link to insurance. My initial appointment issue May 28, 2025. The waiting area was past capacity. People were complaining to everyone (shouting it out) that all appointments were over an hour behind. People with appointments were leaving without being seen. My appointment was 10:30 am. It was well after 12 when they took my blood. If LabCorp can't handle the number of people, do not allow walk-ins. In my area, Quest sticks to their appt times. People are in and out. I would research before going to Labcorp. The website is confusing. IMO LabCorp has gone downhill. I now understand why all my employers and insurance prefers Quest. 

Super simple, quick, and amazing customer service. Took 5 minutes to do and eveything was super straighforward. 

I went to collect a letter today after waiting a week, and was told to come back 3 hours later when I was to pick up my daughter. I said to the receptionist it was impossible for me to come back down as I have other responsibilities and she said well Doctor Johnston is on annual leave and other doctors are on consultation right up to 5pm, so I said all of them ? She said yes I was astonished at her response, I said I would like to talk to a supervisor or manager and she replied "stop shouting at me" I said "who is shouting at you?" She was completely esculating the situation. Then a nice nurse approached me and took me aside and she listened to what I had to say without rudly interrupting and she explained that she understood and that there would be a doctor available to print the letter she also said that doctor Johnston was in today and the receptionist was wrong. I have no.issue with the doctors, nurses in that practise at all they are amazing at there jobs, the issue is the condescending receptionist with no care in the world for anyone but themselves. She could have sorted the issue at first point of contact and she just refused to do her job, instead she said "if u don't like it you can move surgeries?" I could not believe what i was hearing, (how unprofessional and degrading thing to say, knowing fine well the preasures on the NHS today) this is not the first 
time I have had issues with the reception staff and it's always with the same individual wether it be on the phone or in person. 
I sat waiting as directed by the lovely nurse meanwhile the receptionist behind the glass was literally talking about me for the whole surgery to hear and that wasn't the worse of it the worse thing was "she was totally lying and over reacting about the conversation that took place, going on like she was a victim" I can assure u, if anyone is a victim it was me being forced to be treated in such a bad mannor. I am absolutely astonished with her manipulation and rudness. 
This Spacific receptionist needs more training and needs stopped before anyone else has the same experince I have. 

UPDATE they have since removed me from the practice without good reason inhave requested a formal complaint to be opened and asked for a DSAR (data subject access request) I am absolutely mortified and really astonished that the practise manager could do this with zero grounds, I wasn't even contacted to give a statement and I have witness to the event. I will take this complaint all the way to the health board and also to.my lawyer I will not allow this to happen to anyone else. It's about time the people had a voice and when u express ur concerns we are not punished for it. 

I can't believe I EVEN HAVE TO GIVE 1 STAR!!!! THIS IS THE MOST IRRESPONSIBLE MEDICAL DEVICE COMPANY EVER!!!! I ordered a device for my mother who was discharged from the hospital, ALONE, and I am 1200 miles away. I was told and PROMISED all of the bells and whistles, wasted 2 days ordering and was told she would receive her device in 5-7 business days. It's been over 2 weeks and I find out THEY HAVEN'T EVEN PROCESSED THE ORDER YET!!!!! THIS IS PURE NEGLIGENCE! Had ANYTHING happened to my mother during the time I was told that she would have her device what recourse of action would there be? It's PATHETIC to think I was taken advantage of trying to do my best to ensure my mother's safety! I WILL report this company to the BBB as I was once an employee there. Mobile Help is basically taking advantage of people in their time of need! Absolutely DISGUSTING!

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