MobileHelp Reviews 5,732

I can't believe I EVEN HAVE TO GIVE 1 STAR!!!! THIS IS THE MOST IRRESPONSIBLE MEDICAL DEVICE COMPANY EVER!!!! I ordered a device for my mother who was discharged from the hospital, ALONE, and I am 1200 miles away. I was told and PROMISED all of the bells and whistles, wasted 2 days ordering and was told she would receive her device in 5-7 business days. It's been over 2 weeks and I find out THEY HAVEN'T EVEN PROCESSED THE ORDER YET!!!!! THIS IS PURE NEGLIGENCE! Had ANYTHING happened to my mother during the time I was told that she would have her device what recourse of action would there be? It's PATHETIC to think I was taken advantage of trying to do my best to ensure my mother's safety! I WILL report this company to the BBB as I was once an employee there. Mobile Help is basically taking advantage of people in their time of need! Absolutely DISGUSTING!

Date of experience: June 24, 2025

I ordered the MoblieHelp with Virtual Fall Detection for my father on 6/12/2025. I was assured that I would have it in 5 business days. I made it very clear that this was a priority in my choosing this company - along with their great review. It didn't arrive. I called on Tuesday of this week and was told there had been a delay due to a fire in the warehouse. They would overnight the device to me and I would have it on Wednesday. Nothing. I just called and was told they would not be able to get the device to me any time soon. They are taking orders and have NOTHING TO SEND OUT!!!

Date of experience: June 26, 2025

If I could do less than 1 star, I would.
We’ve (me on behalf of my Mom) have received the most atrocious customer service from this company after they provided my Mom with a device that was never attached to her account. She was at risk for MONTHS and customer service has basically ghosted us. Tech support was always helpful in getting the device activated- but from there, horrible. Steer clear of this company if you want your loved ones to be safe AND to be able to easily resolve issues.

Date of experience: April 15, 2025

Their auto renew attempts were flagged as fraud which terminated my credit card. Complaining about this to customer service for the many hours I had to spend reconfiguring my financial life, the representative hung up on me. Oh and be ready for the hoops you have to jump through to return their equipment after your family member dies. They are great until it is time to disengage. Then you are treated like garbage.

Date of experience: June 13, 2025

Disaster with this company. Since they merged. We have had to return several devices that failed to work . After they did a computer update aĺl the emergency contacts was deleted. Almost everday the base system is flashing no sevice. Customer Sevice has hung up a few times because they didn't know how to fix the system . Several times when new devices was sent out for replace they didn't work either. They also try sending out equipment that is to that has to be charged everyday with equipment that was to last for several or years . They also didn't work out a deal with Verizon and AT&T sevice is terrible in the area . The company that what they called (Merged with them) has both companies available but ìs more expensive. Don't count on call backs even from the ones that claim to be mangers . The 1st year with them 2024 was good sevice now it can't be trusted . Also when you caĺl in they say the system needs update . Not sure why the update would need to be done every few weeks . Have had to stay with a family member that uses it several times because it wasn't working . Sometimes when the test is done nobody answers the phone to know if it is a emergency or not . A place like this needs 24 hour sevice. Not M-F and close at 8pm . The family member has bèen days at a time without sevice. The solution is from Mobile Help is wait and see if it come back on we reset what we can on our end they say . I have spent several hours and hours on the phone trying to get a system that actually works . They have sent out the wrong device that needs returned about 20 times in 6 months. Shop around i could tell you a long story about how they will not get rid of a tech that doesn't know what he is doing and hangs up when he can't get someone else on the line and it is time for him to go home . Unfortunately they will only let you post 1 date on this review when you had a experience with them . It has been well over 20 times since January 2025 to May 2025 . If you have this company please make sure your emergency contacts are correct with them . They had changed it to texting landline phones .

Date of experience: May 02, 2025

The devices were returned on Jan. 16, 2025 with delivery conformation on Jan. 22, 2025. However, a charge to my credit card of $129.84 was posted on April 14th. The charges still have not been reversed as of April 21st. If this hasn't been corrected by end of business tomorrow I will file a dispute with the credit card company.

Date of experience: January 16, 2025

Poor customer service. I have cancelled my subscription and after 5 calls, I cannot get instructions on how to return the device. The call wait time exceeded 5 minutes in some cases.

Date of experience: April 15, 2025

I had a fall at night, I was outside in my backyard, and it was snowing. I panicked. then I remembered I was wearing my Mobile Help pendant. I pushed it and was immediately speaking with someone who calmed me down, called the ambulance and kept me updated. The ambulance arrived within 15 minutes of my call.

Date of experience: December 20, 2024

My Mom had MobileHelp for about 5 years, and it worked ok. Eventually, my Mom moved into an assisted living facility and, on the day she moved, we called to suspend service. Even though the next billing period was 6 days AFTER we called to cancel, they charged her $43 for the next billing cycle. Their absurd policy is that the service is not officially cancelled until the equipment is received. We sent the equipment back the same day we called to cancel, but I think it arrived 2 days after the start of the next billing cycle. I complained, but to no avail. The equipment is minimal, and probably worth less than the $43 that she was charged.

Date of experience: November 02, 2024

I purchased MobileHelp for my elderly parents. When I received the products, 2 alarm pendants, one would not connect to the WiFi. I contacted customer service, and they told me that several units had gone out that were not working. The person asked for the code on the pendant and told me someone would be calling me to fix the issue. I waited 2 days and never received a call back. I would not trust this product to protect my parents. When I called customer service, they told me I would need to pay for postage to return the broken product. I refused to pay, so they told me that they would send a pre-paid postage label in the mail. I waited two weeks and never received one. When I called back, they said they emailed it to me. After I finally sent the broken product back, they refunded me minus $25. It infuriates me that a company sells broken products (as stated by their own customer service rep) and refuses to refund the entire amount.

Date of experience: March 13, 2025

Total worst company do not go with them. This is just a bait and switch was quoted a price on a recorded line and they are not honoring that please go elsewhere and do yourself a favor

Date of experience: March 24, 2025

My rep Noel did a professional job and helped me get the right system for my elderly sister. The process was easy, the price was fair, and I appreciate the fact that I didn’t need a long-term contract. All in all, I am pleased with my selection of MobileHelp, and am looking forward to the peace of mind and protection it will provide.

Date of experience: February 10, 2025

VERY MISLEADING READ THE FINE PRINT ON YOUR CONTRACT. THEY SAY YOU HAVE A 15 DAY TRAIL TO RETURN PRODUCT THEN THEY CHARGE YOU RESTOCKING,SHIPPING AND PRORATE THE DAYS YOU HAVE HAD TO EVALUATED THE PRODUCT.

Date of experience: January 30, 2025

I got the mobile help fall detection pendant about four months ago. it is a very useful device, now that I am living on my own as a wheelchair user with a tendency of losing my balance. While the necklace is designed so that it won't choke a person if the necklace gets caught, the lock also isn't very strong so it comes apart pretty easily. I also imagine that the flickering lights may be harmful for someone who's sensitive to that kind of thing. Overall though, this is totally worth the money and makes independent living possible!

Date of experience: September 16, 2024

This review reflects MobileHelp’s account handling system more than the actual monitoring service. I have had MolbileHelp since around December 2021. In May of 2024, after my cancer treatment, I decided to move to an adult independent living facility is Las Vegas, Nevada. As part of the all-encompassing services. The facility also provides a device for fall detection and emergency services free of charge. Prior to my move, I called MobileHelp requesting cancellation of their service along with the reason for the cancellation. I was told that I needed to return the equipment and also informed me that they would send a package for returning the equipment. I NEVER received the return package.
In late September, I tried to return the equipment to their Florida address, which is the only address I had. I was never informed of any move of their facilities from Florida. Needless to say, FedEx returned the package to me as being undeliverable. Luckily for me I kept the original package with the equipment inside. Most recently, I found out their new addre3ss when I received a bill from them for services I have NOT used since June 7th 2024, when I moved to Las Vegas. I am, of course returning their equipment along with the payment even though I have not used their services. Were it NOT for the financial mess precipitated by their not honoring their initial promise, my resting would had been much different.

Date of experience: December 20, 2024

Great customer service, very helpful and informative

Date of experience: October 04, 2024

My friend has had this device for a few years. It worked once a couple of years ago. It did NOT work this time. She was sent a new device in Oct. She fell on 11/14/24 and could hear the machine ask if she needed help, but no one ever came. She laid there for 24 hrs unable to move due to Parkinson's until a friend went to her house and found her. Customer service said the device was on "permanent test mode" and it was not even registered to the customer's address. We did all the regular testing as instructed, but there was no indication the device was not going to work. It took over a month of calling and calling to get a supervisor to call me back, but she has been unable to provide anything still. My friend is still in skilled nursing as of 12/23/24. This is a faceless company that will not even respond when something like this happens. I do not recommend this company, especially for elderly people.

Date of experience: November 14, 2024

Returned equipment 11/4, it was received at MobileHelp 11/7 per FedEx tracking but still charged my 89 year old mother’s credit card on 11/16/24. I called the said equipment was not checked in yet, refused to credit. They take advantage of the elderly.

Date of experience: November 16, 2024

My customer service representative, Bill, was very helpful in helping me choose a system and billing frequency for my mother who is a fall risk and hard of hearing. Together we selected a wrist band unit. It came with a separate emergency button to install next to the tub which is awesome. Very happy with the service.

Date of experience: November 20, 2024

This is not a Good place to work at all. It is based on politics and if you are recruited by an outside person then you get the better leads. When I was there you got $ 17 an hr - then after 90 days if you sales are low your pay is dropped. Favorites make the money there and if you speak up you are blackballed.

You can notice in their response THEY DO NOT deny the use of politics in the company - Move up here impossible.

Date of experience: November 06, 2024