Verified
I originally posted that the mask was uncomfortable and could not be returned because package was open. I was immediately contacted and told I could get full refund credit and did’t even need to phys... See more
Company replied
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Review summary
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See what reviewers are saying
Verified
Quick, easy buying experience. Product was shipped promptly and I have used it everyday since it arrived. I would recommend for every CPAP user to consider this UPS (Uninterrupted Power Source) type b... See more
Company replied
As a customer from Germany, I have to say the service is really good. Unfortunately, my first order from b3i Sleeplay failed due to the delivery service. But the Sleeplay support team took care o... See more
Company replied
Verified
I give sleeplay 5 stars for customer service! I had to return items 2 different times and it was hassle free. Other products I have purchased have been perfect! Definitely my goto place for cpap supp... See more
Company replied
Company details
- #19 of 29 best companies in Medical Supply Store
- #5 of 5 best companies in Local Medical Service
- #9 of 17 best companies in Medical Equipment Manufacturer
- #67 of 102 best companies in Pharmacy
- #3 of 4 best companies in Sleep Clinic
About Sleeplay
Written by the company
Hi, we're Sleeplay.
Your ultimate hub for all things sleep.
At Sleeplay, we connect you to the next generation of sleep experts, products, and innovations, guiding you through every step of your journey towards better sleep. Whether you're new to the world of sleep health or a seasoned pro, our team is dedicated to helping you find the solutions that work best for your unique needs.
Our mission goes beyond just sleep; it's about enhancing your overall well-being. We’re setting a new standard in sleep health, one well-rested person at a time. With our wide range of products, from CPAP machines to comfortable masks, and our expert advice, we aim to transform the way you sleep, so you can wake up feeling refreshed, recharged, and ready to take on the day.
We understand that sleep apnea can turn a peaceful night into a restless struggle, leaving you feeling drained and unfocused. That’s why we’re committed to providing top-tier solutions that improve your sleep quality and, in turn, your life. Sleep isn’t just a luxury; it’s a fundamental pillar of mental health, physical health, and performance.
Surprise! You’re actually a kind and vibrant person. All this time, you were just tired. Imagine waking up each morning feeling like your best self, ready to embrace the day with energy and enthusiasm. At Sleeplay, we believe that’s possible, and we’re here to help you achieve it.
Discover our playground of sleep solutions where better sleep begins. From innovative CPAP technology to personalized customer support, we’re here to ensure you sleep soundly and wake up smiling. Because at Sleeplay, we’re not just about selling products; we’re about creating a community where sleep health is prioritized, and everyone can enjoy the benefits of a good night’s rest.
Our Playground Rules
Written by the company
- Free Shipping Over $99+
- Shop with confidence and save more when you spend $99 or more on our wide range of CPAP products.
- 30-Day Risk Free Trial
- We offer a hassle-free 30-day return policy when you buy any machine from Sleeplay.
- 30-Day Mask Trials
- We understand that a CPAP mask is a key component of CPAP therapy and adherence. That's why we provide a 30-day window to exchange a CPAP mask once per the customer's lifetime.
The Sleeplay Promise
Why you matter to us
We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction.
We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life
Contact info
3200 N 29th Ave, 33020, Hollywood, United States
- 844-451-6555
- info@sleeplay.com
- sleeplay.com
Better Sleep Starts Here
4.4
Excellent
504 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
Verified
Reply from Sleeplay
Thank you for your feedback! We're glad to hear you found the website clear and easy to use. Making your shopping experience smooth and simple is our goal. Let us know if there's anything else we can do for you.
Warm regards,
The Sleeplay Team
Verified
Satisfied customer
Fast, efficient transaction, as advertised and good price.
Date of experience: June 11, 2025
Reply from Sleeplay
Thank you for the review! We're happy to hear you had a smooth and efficient experience with us. We appreciate your support and look forward to serving you again!
Warm regards,
The Sleeplay Team
Verified
Mask replacement/guarantee is nice
Date of experience: June 11, 2025
Reply from Sleeplay
Thank you for your feedback! We're happy you appreciate the mask replacement guarantee, your comfort and satisfaction are our top priorities. Let us know if there's anything else we can assist you with.
Warm regards,
The Sleeplay Team
Verified
Very competitive pricing
Very competitive pricing, and quick service.
Date of experience: June 11, 2025
Reply from Sleeplay
Thank you for the kind review! We’re always here to make your experience as smooth and affordable as possible. Don’t hesitate to reach out if you ever need anything!
Warm regards,
The Sleeplay Team
Verified
I originally posted that the mask was…
I originally posted that the mask was uncomfortable and could not be returned because package was open. I was immediately contacted and told I could get full refund credit and did’t even need to physically return the mask. This was excellent service. Bravo.
Date of experience: June 11, 2025
Reply from Sleeplay
Thank you so much for updating your review! We're happy we could turn your experience around and provide a solution that worked for you. Your comfort and satisfaction mean a lot to us, and we're always here to help.
Warm regards,
The Sleeplay Team
Verified
The cpap worked exactly as expected
The cpap worked exactly as expected. It was wonderful.
Date of experience: June 10, 2025
Reply from Sleeplay
Thank you for your review! We're so happy to hear that your CPAP worked just as expected and made a positive difference for you. It’s always wonderful to know our customers are getting the restful sleep they deserve. If you ever need anything or have questions, we’re just a message away.
Warm regards,
The Sleeplay Team
Verified
Outstanding customer service!
I had a complex return/exchange transaction, and the customer service rep made it extremely easy and came up with a perfect solution to expedite the process while making sure I would be properly refunded.
Date of experience: June 10, 2025
Reply from Sleeplay
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to make your return and exchange process smooth and hassle-free. Providing clear solutions and great service is always our goal, and we’re glad we could make it easier for you. If you ever need anything else, we’re always here to help!
Warm regards,
The Sleeplay Team
Prompt
Prompt, courteous, professional. It was my error.
Give Daniel a raise.
Date of experience: June 25, 2025
Reply from Sleeplay
Thank you so much for your kind words! We’re glad to hear your issue was resolved and that Daniel provided excellent service. We'll be sure to pass along your feedback to him, it truly means a lot! If you need any further assistance, we’re always here to help.
Warm regards,
The Sleeplay Team
Verified
I give sleeplay 5 stars for customer…
I give sleeplay 5 stars for customer service! I had to return items 2 different times and it was hassle free. Other products I have purchased have been perfect! Definitely my goto place for cpap supplies!
Date of experience: May 12, 2025
Reply from Sleeplay
That's absolutely fantastic to hear! We're genuinely thrilled that your two return experiences were completely hassle free and that the other products you've purchased from us have been perfect. It's an honor to know we've become your go to place for CPAP supplies! We really appreciate your trust and continued business.
Warm regards,
The Sleeplay Team
Verified
Quick & easy; and quality products.
Quick, easy buying experience. Product was shipped promptly and I have used it everyday since it arrived. I would recommend for every CPAP user to consider this UPS (Uninterrupted Power Source) type battery pack for power outage situations. Fantastic product. You can also use it for computers, cell phones etc.
Date of experience: May 13, 2025
Reply from Sleeplay
Glad to hear you had a quick, easy buying experience and prompt shipping! It's fantastic that our battery pack is working so well for your CPAP, especially for power outages, and that you're finding it useful for other devices too. Thanks for the fantastic recommendation!
Warm regards,
The Sleeplay Team
As a customer from Germany
As a customer from Germany, I have to say the service is really good. Unfortunately, my first order from b3i Sleeplay failed due to the delivery service.
But the Sleeplay support team took care of it immediately, which I think is really great. Now my package is on its way. And I'm looking forward to it.
Great service from Sleeplay, keep up the good work.
Kind Regards
Mike.J
Date of experience: June 11, 2025
Reply from Sleeplay
Thanks so much for sharing your experience! We're genuinely sorry to hear about the initial hiccup with your delivery service, but we're glad our support team was able to step in and get things sorted out for you right away. We're committed to making sure you have a smooth experience, so please don't hesitate to contact us if you need anything else.
Warm regards,
The Sleeplay Team
Verified
Five Star Customer Service
Their customer service goes all out to help you with your purchases.
Date of experience: May 13, 2025
Reply from Sleeplay
Wow, thank you for the feedback! We're absolutely thrilled to hear that our team went all out to help you with your purchases. Knowing we provided five star service truly makes our day. Please don't hesitate to reach out if you need anything else!
Warm regards,
The Sleeplay Team
Verified
Fast and efficient service
After comparing ads of similar products, I found that Sleeplay's ads were more enticing. After contact with the company and ordering a product I found that the company was helpful in recognizing and suggesting alternatives to alleviate my problem. The fast and efficient service received was tremendous.
Date of experience: May 12, 2025
Reply from Sleeplay
Thank you for sharing your experience! We're happy to hear that our ads caught your eye and that we could help you find the right solution. It's fantastic to know that our team was helpful in suggesting alternatives and that you found our service fast and efficient. We really appreciate your business!
Warm regards,
The Sleeplay Team
Verified
The clips that hold the sensor to the…
The clips that hold the sensor to the tank are a terrible design. The end opening is to small for the cord, the holders doesn't fit well on the slightly curved tank and the cap come off easily. Sensor shifted on night overfilled and I was awakened to gurgling in my mask and water on the floor. :(
Date of experience: May 12, 2025
Reply from Sleeplay
Hi,
Thanks for reaching out!
We have asked the manufacturer to reach out to you and assist you with the issues you have described. Normally, the manufacturer is able to get the issues resolved or will help with replacing the item you are having an issue with.
Please let us know if there is anything else we can assist you with.
Regards,
The Sleeplay Team
Sleeplay helped me succeed getting started on CPAP
Getting started with CPAP was a difficult journey for me. Finding a supplier that provided knowledgeable and caring support made all the difference for me in successfully adapting to CPAP treatment. Daniel, Sleeplay’s CPAP expert, provided outstanding guidance and support throughout this journey which without question helped me succeed! I would highly recommend Sleeplay if you are looking for the best customer service, caring knowledgeable support, and industry wide competitive pricing for all your CPAP needs!
Date of experience: June 05, 2025
Reply from Sleeplay
Thank you so much for your review. We understand that starting CPAP therapy can be a challenging transition, and it means the world to us that Daniel and our team could make a positive difference in your journey. Your kind words about his guidance and support truly reflect the care we aim to provide every customer. Thank you for recommending Sleeplay! We’re always here for you whenever you need support or supplies down the road.
Warm regards,
The Sleeplay Team
Daniel was great
Daniel was great. Super helpful and easy to work with when I had a little glitch. Great representation for this company.
Date of experience: June 05, 2025
Reply from Sleeplay
Thank you for your feedback! We're happy to hear that Daniel was able to help and make things easy for you. He truly is a valued member of our team. If you ever need anything else, we’re always here to help!
Warm regards,
The Sleeplay Team
They were good in explaining the…
They were good in explaining the discrepancy their invoice system caused.
👍
Date of experience: June 04, 2025
Reply from Sleeplay
Thank you for your review. We're glad to hear that our team was able to clearly explain the discrepancy caused by our invoice system. We truly appreciate your understanding and patience. If you have any further questions, please don't hesitate to reach out. We're always here to help!
Warm regards,
The Sleeplay Team
Verified
I ordered it on Amazon
I ordered it on Amazon. I had no interaction with your company at all.
Date of experience: May 13, 2025
Reply from Sleeplay
Hi,
Thanks for reaching out.
We are unsure of why you are leaving a review for Sleeplay regarding a product purchased on Amazon. Please contact us if you have any issues with Sleeplay products!
Regards,
The Sleeplay Team
Verified
After fumbling once they got up and…
After fumbling once they got up and threw a Hail Mary for a great touchdown win
Date of experience: May 12, 2025
Reply from Sleeplay
Thank you for your feedback! We're glad we could turn things around and deliver a winning experience in the end. We truly appreciate your patience and support, it means a lot to us!
Warm regards,
The Sleeplay Team
Verified
Products available and at reasonable…
Products available and at reasonable prices
Date of experience: May 13, 2025
Reply from Sleeplay
We're glad you found what you needed at a good price. We appreciate your support and look forward to serving you again!
Warm regards,
The Sleeplay Team
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