Buyer Beware LabCorp and LabCrop On Demand are different
I get bloodwork May 28,2025 appt. While ordering online, it is not apparent that LabCorp on demand is different than LabCorp. On demand cannot be linked to insurance. June 3, 2025. I want to link my results to my insurance. On the LabCorp website, my billing history is blank. The screen states: if the bill does not display, provide invoice #, zipcode, birthdate, and click update insurance button. I enter my invoice number which it states it doesn't exist. The Billing screen states to call this number if you don't see your bill history, so I did. After 30+ minutes of back and forth, the person finally informs me that she needs to transfer me. I have no idea why. The next operator was quite rude and abrupt. She kept interrupting me, telling me to stop, I was providing too much information. I was being quite direct. Essentially, she couldn't care less and had the answers before I asked them. She said I had initially called Labcorp billing, and that she is Labcorp On Demand. She continued to interrupt me. I could tell she wanted me off her phone. I said Why didn't the girl before know this right away from my issues. She kept saying I called the wrong place, didn't say goodbye, and hung up on me. How am I supposed to know the difference? My results are linked through the LabCorp website. When googling, I only see Labcorp website links. It is not apparent that these are two different departments/companies. (The On Demand website states: You can purchase your lab test without a doctor's visit—right here, right now. Just click to purchase and register your test to get started.) I did not notice that On Demand orders are different than Labcorp. Nor that ON Demand orders are not coded for insurance to be available for linking to insurance. There should be a disclaimer on all websites to make it very clear that LabCorp versus On Demand bills will never display and don't link to insurance. My initial appointment issue May 28, 2025. The waiting area was past capacity. People were complaining to everyone (shouting it out) that all appointments were over an hour behind. People with appointments were leaving without being seen. My appointment was 10:30 am. It was well after 12 when they took my blood. If LabCorp can't handle the number of people, do not allow walk-ins. In my area, Quest sticks to their appt times. People are in and out. I would research before going to Labcorp. The website is confusing. IMO LabCorp has gone downhill. I now understand why all my employers and insurance prefers Quest.
Date of experience: July 01, 2025