Whatever you do, do not surrender your licence to DVLA for medical conditions.  It will take them forever to get it back to you. I reapplied for my licence after a year of it being surrendered and it's been three months and I gave heard nothing back and can't get through on the phones.  Worse than useless. 

Avoid Windy Car at all costs!
Total scam — they ignored my calls and messages for 3 days, then responded at 2 AM on return day just to charge €30 for dropping the car at Istanbul Airport (where they already have an office!).
Then they blocked 10,000 TL for a tiny, shallow scratch barely 3 cm long.
Terrible communication, zero professionalism, and pure exploitation. Stay away!

I liked that it showed a auto dealership that I would mostly get accepted by with my credit. But, of course after purchasing the vehicle I found numerous dealers that would have worked with me for way less interest and money. While I am thankful I have a vehicle to get me back and forth to and from work. In my financial situation. It would of helped me if I could of gotten a better deal financially. Again I am the one that finalized the agreement. I wish before hand I would of checked around myself. 

The booking process was fairly easy and at first sight the price was good. However when we got the car, which was new and very decent, it was also very dirty. When we returned it, they refused to take it until it was cleaned inside and out. Refused to accept it was anything less than perfect when we collected it. Agent was downright rude and disrespectful. Appalling customer service. She really let the brand down as all other dealings with the store have been exceptional. 

I used the Enterprise branch on Uxbridge Road, Slough, for a hire car provided through an insurance claim while my own car was in for repair. The entire process was shambolic from start to finish, and I would not recommend this branch.

The collection from my home to pick up the vehicle was fine, but that's where the good service ended.

The problems started immediately at the branch:

Vehicle Not Ready: The car hadn't been prepped or cleaned, and I was left waiting for half an hour for them to sort it out.

Wrong Vehicle: We were supposed to get a like-for-like replacement for our seven-seater family car but were given a much smaller five-seater.

Poor Condition: The car they provided was pretty battered, with numerous scratches all over it. Thankfully, I was advised to take plenty of photos as proof.

Filthy Interior & Exterior: The inside of the car stunk of stale smoke, and the windscreens were filthy. The exterior was so dirty that a warning light came on for the parking sensors, stating they were blocked.

Unhelpful Staff: When I asked basic questions, like what fuel the car took, the representative had to get in the car to check and then completely veered off the subject without giving me an answer.

The return process was even worse. I arranged for them to collect the car from my home, and they gave me a window of 8 am to 5 pm. We waited in all day, only to receive a call at the end of the day to say they wouldn't be collecting it until the following day. A completely wasted day.

On the second day, I was told I'd get a call an hour before collection. That call came at 2 pm, but the driver didn't arrive until almost 6 pm. 

Upon inspection, he pointed out a deep scratch, which I was thankfully able to prove was pre-existing with the photos I'd taken. He then insisted the fuel tank had less fuel than when I collected it and that I had to top it up to the original level - a requirement that was never mentioned to me at pickup. I then had to drive to a petrol station to refuel the car and bring it back.

Overall, it was a very disappointing experience. What concerns me most is that by failing to collect the car on the agreed day, Enterprise was able to invoice the third-party insurer for an extra day's rental. While it wasn't my money, it feels like a very sneaky business practice. Had I been a private renter paying for this myself, I would have been absolutely furious.

We hired a car from the Dubrovnik city office for the day. It was easy to pick up the car. I did feel pressured to buy the additional cover to remove the potential excess charge, which worked out as an extra 12euros for the day. But we did agree, and there were no issues reported on the car when we returned it.

We chose sixt as they allowed us to drop the car off after hours, rather than us having to hire a car for 2 days, for a 1 day trip to Montenegro, which even with the extra border control charges worked out cheaper than going to another location and hiring a car for 2 days.

Thrifty Dubai charged me for a traffic fine without showing any official proof—just their own internal bill. I checked with Dubai Police myself: no fine was listed. After I returned the car and paid Salik, they charged me again the next day without notice. Everything is done through internal bills, no transparency. Search online—many people had the same issue. Not recommended.

Bad customer services. Can’t get customer service rep. Office closed???


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