Sixt Croatia Reviews 268

We hired a car from the Dubrovnik city office for the day. It was easy to pick up the car. I did feel pressured to buy the additional cover to remove the potential excess charge, which worked out as an extra 12euros for the day. But we did agree, and there were no issues reported on the car when we returned it.

We chose sixt as they allowed us to drop the car off after hours, rather than us having to hire a car for 2 days, for a 1 day trip to Montenegro, which even with the extra border control charges worked out cheaper than going to another location and hiring a car for 2 days.

Date of experience: June 18, 2025

Most Google reviews on this location are fake, and most likely bought online to make this location appear better. Filter on the words "insurance" and "fraud", and you will see the real reviews. This place was actively set up to scam tourists. We booked through Booking, and got the full insurance so we wouldn't have any trouble to pay extra. We paid a total of 180 euros for everything.

Once we arrived we went to the counter and noticed that for every person that rented, the process took around 15/20 minutes to finish. After noticing some talks the people working there had with the people, we noticed a pattern of them telling that the full coverage insurance they bought is actually useless, and you need to buy their extra insurance (which for us would have costed a minimum of 245 extra, which is 1.5x as much as what we already paid). On top of that they wanted to freeze 1200 euros on my creditcard as a 'guarantee'.

A complicated story from him came up where he said if we didnt take it, we have to pay for everything in case something happens because they are not the owners of the cars, but they 'lease' the cars from another company, so any repairs to the cars would have to be arranged by ourselves. He they proceed to tell us that garages do not use invoices here, so then we need to come back to Croatia for it. I said I needed to call Booking to ask what they had to say about it, since we already paid plenty for the car rental + insurance, so we already felt like he wanted to scam us. I called Booking, and they were aware of nothing, and mentioned what they were doing is illegal. I went back to the man behind the counter, and he already knew I was on to their scam. He acted aggressive when I told him the person from Booking needed to talk to him, as what he did is not legal. The man from Sixt screamed at me (in front of other customers) that I needed to go away and that he needed to help other customers, even though I was still at the front of the line. Highly unprofessional, it was like I was talking to a little spoiled kid that didn't get what they wanted (which was: more of my money). He shortly talked to the man from Booking, and even screamd at the man from Booking also, trying to explain why I need to take an 'extra' insurance. He denied helping me further, and the person from Booking was baffled. They told me they will cut connections with this Sixt location, as they do not want to be connected to a fraudulent company.

This location of Sixt is actively frauding, and forcing people to take a fake insurance. I can't understand how someone can do this work and live with themselves. Do yourself a favor and pay a bit more to rent a car at a proper and safe location.

Date of experience: June 28, 2025

Misleading Debit Card Policy – Forced to Pay Extra €300

I rented a car from Sixt Dubrovnik via Discover Cars and was shocked to learn that my debit card wasn't accepted, despite using it with Sixt in other countries like Greece and Romania with no problem.

At the counter, I was told I had to pay €300 for extra insurance to rent the car without a credit card. This wasn’t mentioned anywhere in the booking info. I felt cornered and misled — either pay or lose the car.

I later saw many others experienced the same trap. Sixt Croatia seems to exploit unclear terms to upsell insurance.

Very disappointing and unprofessional. Won’t rent from them again.

Date of experience: June 14, 2025

don't rent from them my friend work there and say that they are scamming people like charging more and stealing credit card information of other people

Date of experience: June 08, 2025

We booked a car through Miles & More (Hotels&Cars) using our miles and chose Sixt because of their reasonable prices – especially for child car seats, which were advertised at €8/day. However, when we arrived at Sixt Zadar, we were told the seats would cost €22/day. The only way to avoid this was to upgrade the car, which would include the seats “for free” – but the upgrade cost was essentially the same as the inflated seat price.
To make matters worse, they didn’t even have a suitable baby seat available. The one they gave us had loose straps and seemed too big and unsafe for our baby. When we asked for another option, we were told they didn’t have any other suitable child seats available.
The insurance offered on-site was also much more expensive than what we saw online – by 300 %. Sixt charged for a Standard Package 204 EUR for 7 days (30 EUR per day!!), choosing it only it is 14,5 per day for Full protection, standard package is usually included in the rental price . Even worth we realized that standard protection was already included in the booking through Miles & More (Hotels&Cars)
We would have gladly booked all extras in advance at the advertised prices, but because we booked through Miles & More, that wasn’t possible.
In the end, we felt misled, pressured, and stuck with unexpected costs and unsafe equipment – not the experience we expected from either Sixt or Miles & More.

Date of experience: May 24, 2025

We rented a Renualt Captur in Zagreb for 5 days in April. The car was brand new. Had absolutely no issues with the rental and was served so well, that we asked for the name of the person taking care of our rental. Her name is Kristina and she did an amazing job. We have rented from Sixt before in other locations and had no trouble as well. If you want the best service in Zagreb, then speak to Kristina.

Date of experience: April 02, 2025

I paid for all kinds of insurances and for prepaid fuel, still they charged me more then the information on the receipt.

Don't rent car through Sixt in Croatia, they are not serious company and they fool people.

On my receipt, the price for renting chosen car including everything was 2265,74 euro.
They did withdrawal of 2325,11 euro.
59,36 euro extra without any information!
I thought first the difference was around 15 Euro but it was more!
When I asked about change in the price, they answerer was that the price was without VAT.
But on mine recipe, you can see the price with and without VAT.
Total price is 2265,74 Euro.
No valid answers from the company.
Unfortunately i never got back my Money from Sixt Zagreb. I rented my car in Sweden, so I called Sixt Sweden. They are the same, thieves and criminals.
NOT SERIOUS COMPANY.I will never rent a car from Sixt and absolutely cannot recommend anyone to rent a car from Sixt, especially Sixt in Zagreb.

Date of experience: August 31, 2024

I have rented SIXT for many years..... But never have I been scammed like this - SIXT in Split airport is a rip off !!

Date of experience: May 25, 2024

They push you to purchase insurance, they bring so many other hidden costs on top of that and your rental costs you double in the end.
I could have bought a second hand car for that price. And I only stayed for a week!!!!
After I paid for the rental and returned it safely they were still (!!) looking for damages and scratches looking disappointed they didn’t! Such crooks

Date of experience: August 15, 2024

So, I paid the online price for insurance against theft and scratches, but when I picked it up they charged me almost double, saying that the car is only now insured against theft and scratches. They did not allow me to pay the deposit and the additional cost with two cards, but I had to pay with the same one, which caused me great problems due to an unforeseen expense. I will never use Sixt rentacar again nor will I recommend it

Date of experience: January 11, 2025

After travelling for the last 9 hours, I finally arrived at six to collect my car and go to my hotel. I was confronted by a young lady who was very agressive, telling me that I needed to pay 1400€ for a deposit due to the fact that I did not have insurance with SIXT, she would not except that I had already paid car insurance through the website booking.com, further more. I was informed that SIXT would retain the deposit for a minimum period of 28 days. Otherwise, I could pay a supplementary insurance to SIXT for €68 and a €200 deposit, when I return the car, SIXT would return the deposit. However, this was an outright lie. When I returned the car, the deposit was not returned. There was no refund of the deposit and I was told there would be a 28 day wait for my money. Happy Xmas.
SIXT, you have lost another customer. I am not sure how long you will be able to continue your business in this way. I hope that as more people read the comments left by angry customers. That others will avoid your company. You have lost another customer. I am not sure how long you will be able to continue to run your bussiness in this manner. I hope that as more people read the comments that are writtin by angry customers. That they will avoid your bussiness.

Date of experience: December 09, 2024

Worst experience I've ever had with a rental car company. Pushy aggressive staff demanding you take additional insurance or they will take a very large credit card deposit.
Final price was more than double what we were quoted online.
Had to wait an hour for the car during which time the type of car we were to get was changed twice.

First and last time time I will ever use Sixt.

Ripoff.

Date of experience: October 14, 2024

Avoid this firm and the website Easy Terra. They charge an extra amount from your creditcard without your permission. Apperently I have signed for extra's which is not True. Its fraude.

Date of experience: August 25, 2024

They will rip you off! Flew into Dubrovnik and also visted Montenegro. Told the Sixt rep we would visit Montenegro and use the Lepetane to Kamenari ferry one way. They said the charge would be 132 euros which seemed expensive. Didn't see an invoice until my return and discovered we'd been chared the maximum amount for visiting Montenego 45 euros; roadside assistamce we didn't ask for 44 euros and 44 euros to use a ferry was cost 4.5 euros and takes 10-15 minutes. Avoid.

Date of experience: October 02, 2024

I made a reservation for a 7 days car rent, pickup at the Rijeka citycentre. When l arrived there, the Sixt girl cancelled my booking and offered the same dates with a simmilar car (seat ibiza instead of vw polo) for 3 times the price(!) as on their website and needed a €3000,- deposit because l didn’t take the full insurance. Infront of her l made a new booking on their webside, she immediately cancelled my booking again after talking to her boss. Luckily there are cheap busses in Kroatie as alternative. Don’t play their game, walk away.

Date of experience: October 08, 2024

Rented a car via rentalcars + insurance.
When we arrived to split airport to pick up the car they managed to sell extra insurance of 30€ because ”it is a must if we were going to Brac island and the deposit of 1400€ changes to 400€ instead. They said many times that when I would bring back the car they would tank it full because they had better gas prices and it would then be taken from deposit. I brought back the car with full tank and thought they would only charge me the 30€. I rented the car for a week. After returning home the deposit had returned to my account so I thought that everything was ok but after 2 days they charged 277€. Now that I have tried to get an explination they told me the insurance was 30€ per day. It costed more than the whole car rental! I really feel like its a scam how they make people buy those extra ”litle insurance” never going to rent again from sixt!

Date of experience: October 04, 2024

Avoid Sixt in Zadar at all costs. They are scam artists, car seat for baby was inadequate, the put extra charge on my credit card without NO explanation and they are refusing to refund me. AVOID AVOID AVOID

Date of experience: September 04, 2024

Extremely disappointed with my recent experience renting a car for 2 weeks with Sixt. I'd chosen Sixt over some slightly cheaper options because I've had positive experiences with Sixt in other countries and trusted them more than a smaller local brand, but it turns out I was wrong. Here were my issues:
1. My booking was for an estate / station wagon car and I was given a Dacia Duster. This has a significantly smaller boot than I was wanting and doesn't count as an estate car in my opinion.
2. I'd booked a full-to-full fuel policy, but was told by the agent to return the car as empty as possible since they have a "special deal" on fuel and there are no petrol stations nearby. I was immediately suspicious of this and fortunately didn't fall for this complete lie - their fuel would have been significantly more expensive.
3. Within 24 hours of picking up the car, I had a tyre pressure warning, so I had to go to a petrol station to resolve this (and discovered that one tyre was at a significantly higher pressure than the rest).
4. There was no windscreen washer fluid in the car.
5. Trying very hard to add confusion and fearmongering to upsell me to higher insurance packages. I know most rental companies have some level of this, but felt particularly rude the way it was handled.

For what it's worth, I've rented cars in 30+ countries and never really had any issues before. I've even used Sixt multiple times before in other countries and found them to be fine. But this has seriously damaged the brand in my mind and I won't be using them again.

Date of experience: September 01, 2024

Rented through rentalcars.com and payed full price through their website. Then payed the extra €150 to Sixt when picking up the car, so that they don't block €1400 on my card (because insurance I bought through rentalcars is appearently wortless?).

After returning the car (with a receipt that everything was OK, no damage, nothing), Sixt charged me additional €337 without any explanation. My credit card company is now on the case because getting hold of Sixt Split/Zagreb is impossible. I have no idea how they are allowed to operate. Never again!

Date of experience: August 30, 2024

Another bad review - wish I read these before I booked! No mention of additional insurance and no paperwork aside from the standard documents when collecting the car from Zadar airport. I’ve got home to discover I’ve been stung for e202 - I had to chase them for an invoice which arrived over a week after returning the car covering insurance and breakdown cover I never asked for or even discussed with staff . Reading the reviews this seems a common SIXT tactic. I’ve now got the time and pain of pursuing the funds I’ve lost. My first and last time of using SIXT - i regularly hire cars and this is the first company I’ve ever had an issue with. If zero stars was an option I’d gladly award it. AVOID!

Date of experience: August 24, 2024