Location Reviews 480

The booking process was fairly easy and at first sight the price was good. However when we got the car, which was new and very decent, it was also very dirty. When we returned it, they refused to take it until it was cleaned inside and out. Refused to accept it was anything less than perfect when we collected it. Agent was downright rude and disrespectful. Appalling customer service. She really let the brand down as all other dealings with the store have been exceptional.

Date of experience: April 26, 2025

Put on a 1600 euro deposit that has not been returned. Contacted them and they said "not our problem" will have to go via the ombudsman now to get it back. AVOID use another rental company

Date of experience: May 08, 2025

Great place to hire a car cheaply. Have used it about 4 or 5 times. Only problem is, ive not been able to login to my account from home (Ireland) in order to reserve a car for when im there...soon as i enter my password and click login, it flashes once and just sits there...! Ive tried phone and tablet (android) and Windows 7 Laptop...cant figure...very frustrating as now i cannot reserve...!!

Date of experience: October 14, 2024

very cheap and easy, and the people (Gaelle and Alexandra) were delightful to deal with. Most helpful.
Shame you can only hire for 30 days as you have to come in again and do a new contract.
Still, worth it for the cost saving.

Date of experience: August 24, 2024

Date of experience: July 29, 2024

I thought twice before renting due to some very negative review, but in the end I went for it, as the price was A LOT better than anything else, plus it was very convenient with my in laws living next door.
I couldn't have hoped for anything better, staff were friendly, yes they make you aware that they will inspect carefully the car for scratch, so make sure you check first before leaving. Also it has to be cleaned and returned with a full tank.
The fact that there is a petrol station literally in front of the main door, is not an issue.

Really, if you compare this service with any of the other "classic" rental agencies, you pay 3x more, and you still have to take care of the car the same way. Yes, you don't have to clean the car with other agencies. But for a 1/3 of the price, I'm more than happy to spend 30/45min with a hoover and a sponge to return a clean car.

Date of experience: April 14, 2023

Nice people in the supermarkets and good cars at a very good price. You need to fill the car up and keep the receipt plus wash the car and keep that receipt as well. Then all is good. You do pay for kms so very good value if low mileage else go to a rental car firm and get unlimited mileage.

Date of experience: March 07, 2023

To bad they don't cancel the reservation on your creditcard after returning the car. Leaving you for days with a 2000 euro reservation

Date of experience: March 20, 2023

Rented for 2 weeks in France this year and they were fine. Clearly stated the car needed to be left back cleaned inside and out which I did. Way cheaper than the main rental companies. Charged a small excess for mileage. Can't fault really.

Date of experience: July 24, 2022

We have rented three times from Leclerc and had good experiences with them. They are cheap and we have had good cars. They are also very careful to inspect the car first - suggesting they will be difficult if you return the car with any small scratches etc. Our problem came when the very new (800km) renault that they gave us, broke down badly on day 2 of an 18 day rental. They left us stranded for quite a few hours in a hot village in Provence waiting for them to find a replacement car. In the end they found one (through the assistance service) but it was dirty, only 3/4 full of petrol and the GPS did not really work (nor did the aircon). It seemed to be a car that had been thrashed for its first 14000 km and now needed a service that had not been done. In addition they explained very poorly what we needed to do - call after a few days to extend the rental of the replacement car, return it to where we broke down rather than to the original rental location etc. Now it is back, but we had a much worse car, had to stay somewhere we did not want to go (and pay for a hotel). They did however get us home in a taxi. So overall OK when things go well but not so good in case of problems. To cap it all off they telephoned quite angry that we had not returned the car to the original location (they had somehow forgotten that the car had broken down and had been replaced).

Date of experience: August 17, 2021

Sait Martin de Re
Customer service is terrible, terrible, terrible. The car they gave me was dirty. I told him this, he said 'oh no, it is just dust from overnight' - there where insects sticking to the windscreen and streak marks. When I returned it one day later, after using it only to do a supermarket shop - total of 40km on the road he said I should have washed it. He also tried to charge me for a scratch that was marked on the paper and was very grumpy with me when I pointed to it on the paper.
The dial clearly showed the petrol was full, but he said he wanted a receipt to show I had actually put petrol in and would not believe me when. say I had!! No mention off this in the website.
The actual price is double the hire price since it is 19cent for each km - so 6€ to hire plus 8€ for 'kilometres'. As all of this was discussed he was very rude about it. When I left I heard him say to the next customer "Oh the English are dirty"!!!!!

Date of experience: September 01, 2020