the online experience was simple and quick.  When I had a question, the online customer service rep was very knowledgeable and helpful.  Most importantly, Clements provided the coverage I needed when other companies could not meet my needs.

Exact instructions from agent. Made the process easy.  Explained everything well.

We never had a claim in the past 2 years so I can't comment on the company's claim responsiveness.  The app and website are very usable. We were shocked at the 25% premium increase from 2024 to 2025.

Lucas Aunkst is effective and efficient. We appreciate his work and a true asset for your company. 

The renewal process was easy and seamless. 

I have been with Mapfre for over 20 years. I have four vehicles insured and two USED to get a low mileage discount.  I fill in a form, take odometer photos and submit to Mapfre and I pay in full every year (also, I only had one claim, a chipped windshield about 6 years ago). Well last year Mapfre said they need secondary confirm of mileage. I asked if that meant odometer readings, they said it had to be state inspection. I explained that two of the vehicles sit in the drive but I wanted to maintain the registration.  They said too bad, get them inspected, that form is no longer in use.  I manage to get one vehicle inspected. Premium was $977 paid in full 7/17/24 (prior year was $544 with low mileage discount), then inspected in September (2 months later). I call in Nov asking for my refund check for the low mileage discount.  They tell me that the date of the discount is Nov and I say it should be Sept.  I had to ask for a supervisor (the rep I was talking to was very rude.) How much should I have been refunded? I got $118 returned. I calculated more like $360 should have been refunded.  So now it is a year later and what comes in the mail?  The mileage discount form that supposedly is no longer in use. Thieves and Liars and rude to boot.  I immediately started insurance shopping. Congratulations, I will never be your customer and will actively badmouth you to everyone. Hope the $140 was worth it. One less customer spending $2500 at your business.

They were very helpful in getting me the service I needed for my car repair. It’s sending someone to help with that. I am very thankful and it was appreciated. They were very nice and helpful. Have a blessed day.

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