Verified
The agent that worked with me was Julie Sullivan. She was an incredible help and set the bar for how a customer should be treated. She was immensely helpful, informative, and on top of simply being ve... See more
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Verified
What made my experience great was your representative! Megan W. was dilligent. She went through different companies and policies. Megan worked her way through adding family and taking family away to f... See more
Company replied
Verified
Always great service from Michael Letorney from Horace Mann. He has taken care of my whole family for many years. Michael has helped us with car insurances and investment funds that has helped our f... See more
Company replied
Verified
Desiree was amazing!! She was patient and explained everything thoroughly. I worked for TDBank for 40 years and I wish I had someone like her on my team. Knowledge and customer service skills w... See more
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Company details
- #2 of 52 best companies in Insurance Company
- #3 of 40 best companies in Auto Insurance Agency
- #3 of 20 best companies in Business Insurance Company
- #1 of 22 best companies in Home Insurance Agency
- #8 of 98 best companies in Insurance Agency
- #1 of 10 best companies in Personal Insurance Company
About MAPFRE Insurance (US)
Written by the company
At MAPFRE Insurance, you get a trusted partner, no matter where life takes you. We takes pride in protecting what matters most to you so that you can focus on the road ahead.
MAPFRE believes insurance is a serious business. We focus on that, so you can focus on the critical moments in life and not worry about the “what ifs.” If the unexpected does happen, you can rest assured our team of experts will help set things right again as quickly as possible.
Rated “A” (Excellent) by A.M. Best Company, MAPFRE Insurance does business in 14 states across the country and is the the #1 auto and home insurer in Massachusetts. We provide a full range of insurance products, including coverage for automobiles, homes, motorcycles, watercraft and businesses. MAPFRE Insurance is part of the MAPFRE Group – a global insurance group doing business in over 100 countries across five continents. MAPFRE has over 36,000 employees serving over 30 million customers worldwide.
MAPFRE believes insurance is a serious business. We focus on that, so you can focus on the critical moments in life and not worry about the “what ifs.” If the unexpected does happen, you can rest assured our team of experts will help set things right again as quickly as possible.
Rated “A” (Excellent) by A.M. Best Company, MAPFRE Insurance does business in 14 states across the country and is the the #1 auto and home insurer in Massachusetts. We provide a full range of insurance products, including coverage for automobiles, homes, motorcycles, watercraft and businesses. MAPFRE Insurance is part of the MAPFRE Group – a global insurance group doing business in over 100 countries across five continents. MAPFRE has over 36,000 employees serving over 30 million customers worldwide.
Written by the company
Contact info
211 Main Street, 01570, Webster, MA, United States
- 1-800-922-8276
- mapfreinsurance.com
4.9
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Verified
GIVE JULIE A RAISE!
The agent that worked with me was Julie Sullivan. She was an incredible help and set the bar for how a customer should be treated. She was immensely helpful, informative, and on top of simply being very capable at her job, seemed to genuinely care. I’d give her a 10 out of 5 if the system let me! :)
Date of experience: July 03, 2025
Verified
Verified
Sonja in the Springfield office is…
Sonja in the Springfield office is always a pleasure to work with
She finds the lowest rate and gives great service
Date of experience: July 03, 2025
Verified
Great experience
Ramon Bejaran helped alot he explained everything clearly
Date of experience: July 03, 2025
Verified
Vanessa was very patient and helpful.
Vanessa was very patient and helpful.
Date of experience: July 03, 2025
Verified
Verified
Verified
I feel free and protected with Mapfre insurance . I will recommend my family and friends to join this insurance company .
I feel free and protected with Mapfre insurance . I will recommend my family and friends to join this insurance company .
DONALD JEUNE
Date of experience: July 02, 2025
Verified
It was a very nice experience
It was a very nice experience. They treated me with a lot of patience and were clear about everything, step by step, and very sincere. I recommend this insurance 100%.
Date of experience: July 02, 2025
Verified
lower prices
Date of experience: July 01, 2025
Verified
Verified
Give her a raise!
The agent (I forgot her name) was pleasant and helpful. Answered all my questions and was always polite, even when I talked over her. She made this a painless process.
Date of experience: July 02, 2025
Verified
Very pleasant agents
Date of experience: June 09, 2025
Reply from MAPFRE Insurance (US)
Hello Kamala,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance
Verified
I spoke to Debbie,
I spoke to Debbie,
She was very helpful and patient with me and well knowledgeable about the business.
Date of experience: June 24, 2025
Reply from MAPFRE Insurance (US)
Hello Ramonishka,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance
Verified
Always great service from Michael…
Always great service from Michael Letorney from Horace Mann. He has taken care of my whole family for many years. Michael has helped us with car insurances and investment funds that has helped our family ensure that we are getting the best service.
Date of experience: July 01, 2025
Reply from MAPFRE Insurance (US)
Hello Cheryl,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance
Verified
Understanding and trust
You are here to understand the situation and have faith with those who are looking for mutual benefit.
Date of experience: July 01, 2025
Reply from MAPFRE Insurance (US)
Hello Hailu,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance
Verified
What made my experience great was your…
What made my experience great was your representative! Megan W. was dilligent. She went through different companies and policies. Megan worked her way through adding family and taking family away to find the best price. She did all that quickly with a smile and nice conversation. A great hire!!
Date of experience: June 30, 2025
Reply from MAPFRE Insurance (US)
Hello SW,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance
Verified
Hunter was great
Hunter was great. He had an answer for everything i asked and he was patient.
Date of experience: July 01, 2025
Reply from MAPFRE Insurance (US)
Hello Arthur,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance
Verified
Service was quick and everything was…
Service was quick and everything was processed online which was great, saved me time.
Date of experience: July 01, 2025
Reply from MAPFRE Insurance (US)
Hello Tiffany,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance
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