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Our field claims representative was responsive, courteous and informative. Payments were made promptly. The only slight delay was for the on-site adjuster to visit and prepare detailed costs for resto... See more
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We looked at several your competitors and found that several had better prices on certain assets but none could meet the overall price of Acuity. We would ask that you try to reduce your automobile pr... See more
Company replied
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I have been with Acuity for many decades and have only had a couple claims, both were handled professionally, fairly and quickly. All the contacts I have had have with questions have also been handled... See more
Company replied
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I have always loved being with Acuity. No matter what the issue over the years they have been fast and caring g and handled all circumstances quite well and professionally. Excellent company and I a... See more
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Company details
- #80 of 98 best companies in Insurance Agency
- #4 of 7 best companies in Accident Insurance Company
- #1 of 1 best companies in Apartment Building
- #18 of 20 best companies in Business Insurance Company
- #31 of 52 best companies in Insurance Company
- #9 of 10 best companies in Personal Insurance Company
About Acuity Insurance
Written by the company
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service.
Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★
TrustPilot score, we're a partner our policyholders trust to protect what they love.
We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free.
Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs!
An insurer with people at the heart.
Do you want to experience insurance that comes from the heart?
At Acuity, we empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Explore how we can help you protect the things you love.
Contact info
2800 South Taylor Drive, 53081, Sheboygan, United States
- 800-242-7666
- customercare@acuity.com
- acuity.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Invited
Positive Experience
Our field claims representative was responsive, courteous and informative. Payments were made promptly. The only slight delay was for the on-site adjuster to visit and prepare detailed costs for restoration. The adjuster was very thorough in determining what was needed. She was also very courteous.
Date of experience: July 01, 2025
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Invited
Acuity seems honest
Acuity seems honest. Their website is easy to use.
Date of experience: July 02, 2025
Reply from Acuity Insurance
Thank you, Mary
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WE MADE THE CHANGE TO ACUITY
WE MADE THE CHANGE TO ACUITY, BUT FORTUNATELY WE HAVE NOT HAD TO MAKE A CLAIM. WE HOME THAT REMAINS.
Date of experience: June 13, 2025
Reply from Acuity Insurance
Thank you for the 5 stars, Terry!
Invited
co owner
ALWAYS AND I MEAN ALWAYS very helpful and friendly. Very knowledgeable.
Date of experience: July 02, 2025
Reply from Acuity Insurance
We're so happy to hear this, Janet. Thank you!
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Fast service…
Acuity got back to us within a couple days after the storm, then they came out within a couple of days to inspect our house. Within a week or so I got an email saying the check for damages would be mailed to us. Very easy process!
Date of experience: June 30, 2025
Reply from Acuity Insurance
We're glad we were able to help!
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We only could say we are 100 percent…
We only could say we are 100 percent happy with Acuity insurance and they’re agents and we will stay here
Date of experience: June 13, 2025
Reply from Acuity Insurance
Thank you, George!!
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so far so good
I'm covered and fortunately I have had no claims so, so far so good.
Date of experience: June 27, 2025
Reply from Acuity Insurance
Thank you, Charles. We're happy to hear this.
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Claims service was prompt and efficient…
Claims service was prompt and efficient and adjuster was willing to discuss valuation concerns.
Date of experience: June 12, 2025
Reply from Acuity Insurance
Thank you, Ray.
Invited
Very easy and straightforward
Very easy and straightforward. All my questions were answered.
Date of experience: June 25, 2025
Reply from Acuity Insurance
Thank you. We appreciate the kind words!
Invited
Absolutely great people to work with
Absolutely great people to work with. very helpful
and they want to write business for you.
will very much help with any questions or problems
with an account.
I always think of Acuity when submitting new business
Date of experience: June 25, 2025
Reply from Acuity Insurance
We truly appreciate it, Thomas. Thank you.
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Everything is fine
Everything is fine. So far I haven't needed
your services.
Date of experience: June 25, 2025
Reply from Acuity Insurance
Thank you, John.
Invited
Thankful that I haven’t had to find out…
Thankful that I haven’t had to find out how the service works.
Date of experience: June 24, 2025
Reply from Acuity Insurance
Appreciate the 5 stars, Suzanne!
Invited
I have been with Acuity for many decades.
I have been with Acuity for many decades and have only had a couple claims, both were handled professionally, fairly and quickly. All the contacts I have had have with questions have also been handled very well. My only concern has been the last three years premium increases have been well above the CPI and inflation. Being a Senior on fixed income that is a concern.
Date of experience: June 24, 2025
Reply from Acuity Insurance
Thank you for your feedback, Dan. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Invited
Price increases 20% yearly!
The one claim i had to file since I have been with this company in 2008 was an act of God. Storn, tree landed on roof, now my rates increase 20% yearly i wish I would not have made a claim I've paid for the roof numerous time with my increase. Asap I can get a different insurance company I will. Buyer be aware!
Date of experience: June 24, 2025
Reply from Acuity Insurance
Thank you for your feedback, Carrie. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
Invited
Never received a payment bill and was…
Never received a payment bill and was under the assumption that I was on direct pay. When the deadline came to watch on my credit card for payment, I did not see. I called the office to find out what happened and was told they billed me; however, never received a bill. The Customer Service agent told me it would be $200.00+ to get me back on this insurance. I was never offered any options, other than to pay to keep insurance in place. I have been an excellent customer and would have excepted better service.
Date of experience: June 23, 2025
Reply from Acuity Insurance
Thank you for your feedback, Jack. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact us directly at customercare@acuity.com with your policy number.
Thank you, Acuity Customer Care Team.
Invited
I was denied a claim for replacing my…
I was denied a claim for replacing my roof when everyone around me was getting new roof shingles. I was advised by 4 different roofing contractors to ditch Acuity ASAP because they are one of the worst insurance companies to approve roof replacements and one of the worst to deal with!
Date of experience: June 23, 2025
Reply from Acuity Insurance
Thank you for your feedback, John. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
Invited
Outstanding service
They are always helpful with anything I need. Great customer service
Date of experience: June 19, 2025
Reply from Acuity Insurance
Thanks so much, Armando!
Invited
We looked at several your competitors…
We looked at several your competitors and found that several had better prices on certain assets but none could meet the overall price of Acuity. We would ask that you try to reduce your automobile prices as they are higher in most cases.
Date of experience: June 19, 2025
Reply from Acuity Insurance
Hi, Douglas. We appreciate that feedback.
Invited
CAN I MARK 10 STARS?
Date of experience: June 20, 2025
Reply from Acuity Insurance
Thanks so much, Beth!
Invited
We've had Acuity Insurance for many…
We've had Acuity Insurance for many years. Whenever we've needed them for storm damage they've followed through. You can trust Acuity Insurance.
Date of experience: June 18, 2025
Reply from Acuity Insurance
Thank you for being long-time customers, Karen!
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