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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their helpfulness, knowledge, and courteous service. Consumers appreciate the ease and speed with which they can obtain coverage, often highlighting the user-friendly online application process and website. People also value the affordability and clarity of the policies, finding them easy to understand. The positive user experience extends to customer service interactions, where reviewers frequently mention specific representatives who provided exceptional support. Many reviewers appreciate the quick response times and efficient resolution of their inquiries. Overall, individuals express high satisfaction with the seamless process and the peace of mind that comes with being insured by the company.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Your price for policy can't be beat, your service and ease of renewal has been smooth. I had NSO policy for decades as RN but the rate for FNP is double yours for the same policy. I so appreciate this... See more

Rated 4 out of 5 stars
Verified

I was not able to get to my personal account off of the main company webpage. When I tried to use the LiveChat, the amount of info required seemed a little excessive so I dug through notes and went t... See more

Rated 5 out of 5 stars
Verified

The last assistant in my process was great —making sure my biz LLC name was insured and renewed for the year I called earlier to get the LLC update but the renewal couldn’t be automatically upd... See more

Rated 5 out of 5 stars
Verified

The process was smooth and straightforward from start to finish. Everything was clearly explained, and I got exactly what I needed without any hassle. Highly recommend!


Company details

  1. #4 of 10 best companies in Liability Insurance Company
  2. #16 of 83 best companies in Association or Organization
  3. #6 of 20 best companies in Business Insurance Company
  4. #29 of 98 best companies in Insurance Agency
  5. #4 of 52 best companies in Insurance Company
  6. #1 of 3 best companies in Student Insurance Company

About Proliability

Written by the company

Proliability has covered professionals since 1949 with affordable and inclusive professional liability and malpractice insurance for allied health professionals and firms including nurses, nurse practitioners, dietitians and nutritionists, speech pathologists, occupational therapists, athletic trainers, students and more. Proliability also covers lawyers, physicians, accountants, educators, tax preparers, real estate agents and a host of others. Learn more and shop at Proliability.com

Protect your career

Written by the company

Professional liability and malpractice insurance
Affordable, inclusive coverage. Get a quote and coverage today in minutes at proliability.com

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Very Quick & Easy!

The process was smooth and straightforward from start to finish. Everything was clearly explained, and I got exactly what I needed without any hassle. Highly recommend!

Date of experience: May 12, 2025

Rated 5 out of 5 stars
Verified

easy pay

I was able to review liability insurance quickly. It was easy to pay and I found a discount.

Date of experience: July 04, 2025

Rated 4 out of 5 stars
Verified

Thoughts to Improve Access to Personal Accounts

I was not able to get to my personal account off of the main company webpage. When I tried to use the LiveChat, the amount of info required seemed a little excessive so I dug through notes and went to the main website and added /myaccount to get where I needed to be. I recommend having a sign in that is more apparent on the main page

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Your price for policy can't be beat

Your price for policy can't be beat, your service and ease of renewal has been smooth. I had NSO policy for decades as RN but the rate for FNP is double yours for the same policy. I so appreciate this alternative to maintain my own policy. I think that's so important. Thank you again and I plan to continue renewing with you yearly! HPR

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Pro Liability offers reliable and…

Pro Liability offers reliable and affordable coverage, perfect for healthcare professionals. The process was quick and easy. MacKenzie was outstanding—professional, helpful, and made everything clear. Highly recommend both the company and her service!

Date of experience: July 02, 2025

Rated 4 out of 5 stars
Verified

the experience went well because I had…

the experience went well because I had a correct email address from a mailing from you I kept and helped me get in quick. When I just used the word Proliability I could not fine the link for the coverage I needed. Thank you

Date of experience: June 25, 2025

Rated 2 out of 5 stars
Verified

When I initially tried to apply for…

When I initially tried to apply for insurance, the computers were down but I was assured that the credit card hadn't gone through. I had to wait until the following day to apply again. A month later, I receive my credit card bill & I was charged twice for the policy..on 5/27/25 & 5/28/25. I called and was told the underwriter would be in contact via email. Hours later, I've heard nothing. I've tried to check my policy online but the verification code sent to me isn't opening up my account.

Date of experience: May 28, 2025

Proliability logo

Reply from Proliability

We apologize for the inconvenience caused by our website error at the end of May. Your duplicate policy was cancelled, and a refund was approved today. Depending on your credit card's procedures, you should see that refund on your card in the next 3-5 business days. If you have any questions, please call us at 800-375-2764.

Thank you.

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