Very informative. Helpful. Further tips given to enhance visit to Salzburg. Good rapport with visitors and joviality.

My girl Myra 

She is patient , respectful and professional 

She is the reason I booked my flight 

London to Cyprus with transfer in Istanbul. Worst airline, worst customer service, rude flight attendants, Istanbul airport staff kicked off aggressively when I asked about directions to transfer gates and mispronounced Ercan with a 'k' instead of 'dj'! Despite having paid for seat selection for myself and my wife, we were put in complete different seats apart from each other on outbound and return flights. 
Significant delay in return flights. Istanbul airport is a big scam, with only purpose designed to drain your pocket, while being treated like second class citizens. Avoid the airline and above all avoid transfers at Istanbul at all cost!!

We received excellent customer service from Arun. He offered various options as per our requirement and budget. Very patiently explained all details and efficiently completed the booking process. It was great to deal with Arun for a quick hassle free booking.

I had an international flight with Transavia that was suddenly canceled just a few hours before departure. There was no real-time support or immediate solution offered. The replacement flight they suggested was more than two weeks later, which was completely unacceptable, especially for an international trip.

In urgent need to travel, I had to book a last-minute flight with another airline the next day, which cost me significantly more. I submitted a claim through their website, where they stated I would receive a response within 2 to 4 weeks. It’s now been over 6 weeks, and I haven’t received any response, update, or refund.

This whole experience has been stressful, expensive, and frustrating. I feel completely abandoned as a customer and disappointed in how Transavia handles critical situations. I honestly cannot recommend this airline to anyone who values reliability and basic customer service.

Submitted a claim for delayed baggage a few  weeks ago, they asked for more documents. I sent the new documents within five minutes of their asking and my claim is still under review. I doubt I will ever hear back.

Lottie was awesome! Super fun and engaging! 

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