Everything was good until June and then nothing, seems the same for most of us, ordered 27th of June and since Friday 28th of June been stuck on awaiting dispatch, contacted nearly every day with nothing done, been told its been escalated twice for urgent but don't think it did so don't know what to do now? Could ask for a refund but people don't seem to be getting that either, so I can say I'm very worried at this point 

Awful Hospital my friend went to have surgery. She showed her insurance medical card on 4 visits each time she was told NO need to show it we have you listed with that insurer.
On day of surgery she showed her card.
 Dont worry they told her it is  all agreed with the INSURANCE COMPANY just sign here.
She signed had the surgery. 
Turned out the hospital had made no arrangement with the Insurer and charged her for the full treatment instead of charging her  insurer.
Hospital now saying keeping her money as it is double what the insurer will pay. 
This hospital showing Absolute worst level of customer care. No manager has ever responded to her plea for help.
Hospital has  No concern for my friends mental health which has taken a very bad turn over this.
 I will hold the hospital accountable for anything bad that happens.

I do not recommend Healthon. I paid over $1,000 for a prescription that was “approved and sent to the pharmacy” on Tuesday July 1st. As of Tuesday July 8th, I still have no tracking number and no confirmation that my medication has even shipped. I’ve received nothing but vague, repetitive updates and empty promises of escalation. This is a time-sensitive, temperature-sensitive medication, and I have been treated like a retail customer, not a medical patient. The communication has been performative at best, and the lack of transparency is deeply concerning. Save yourself the stress and go through a licensed physician or local provider who takes your health seriously.

Updated Review – July 8th (same day) 

I’m updating this review to reflect that I did receive my tracking number and my medication will arrive via overnight shipping, and Healthon also issued a partial refund for the delay. Once my concerns were escalated, the team became much more responsive and did their best to make things right, which I appreciate.

That said, I must be honest and say the process leading up to that resolution was stressful. My prescription was approved on July 1st, but I didn’t receive tracking until a week later. Communication felt unclear at times, and I had to follow up multiple times to get accurate updates. For a time-sensitive medication, the experience didn’t feel as streamlined or reliable as it should have.

I’m grateful that the issue was resolved, and I really appreciate the efforts of the reps who stepped in to help. I’m leaving this at 3 stars because while I did eventually receive what I paid for and was handled with great care, I think there’s room for improvement in the overall process and transparency. I believe the overall experience could have been handled much better. 


Appalling experience with a call handler called Georgia. Just plain rude. Don't listen and talk over you and make mountains out of nothing, calling the police because I left my house after the call. The person I've just spoken to would be better working in the prison service

Truthfully blown away. I am not paid by them or anyone to leave reviews. I am just a 26 year old guy who got kicked off parents insurance. And came down with strep throat didn’t know where to turn. Didn’t want to sit in doctors office for 4 hours and wait and have to pay $500 just to be seen. This platform allowed me to only pay $40 and get an antibiotic filled to my nearest pharmacy. I will be using this site for years to come. I am blow away with how convenient and easy this was. 

I had my fire safety meeting paid for and scheduled for Sunday July 6th, 2025 from 5:00pm-9:00pm. I joined the Zoom at 5:00pm and no one showed up to do the LA-HFSI Zoom training lesson. I texted them, called them, emailed them, messaged on WhatsApp, and left a message on the website. All were left with no response for a little over a day. I wasn’t going to leave a review and decided to just disputed the charge and sign up for fire safety/blue card training at different company  (because no one was responding on all platforms) until… I ironically received an email from LA-HFSI asking to rate my experience. I took that as a sign from the universe and now I’m here.

Whose brilliant idea was it to introduce this new system to book a blood test! I was so frustrated, firstly the online booking system is useless, you do not get a good choice of local places, when you do, it's take this one appointment offered, or too bad, even if it is weeks' in advance.  Then when I decided to phone, even though I was 19 in queue, it took over one and a quarter hour's for someone to answer, only to be tol
d nearest place I could get a test would be in a few weeks' time.  I am elderly and feel very sorry for those who cannot access the internet and then have to wait ages to speak to an advisor.  I thought the idea being,  that it should be easier to access NHS services!  A time back I would access a website, be given a bigger choice i.e.surgeries, clinics etc.and choice of days' and times. Also where is the consideration for those who disabilities do not allow them to travel further afield. People will give up trying to get an appointment and end up with worsening health issues.I hope that Wes Streeting reads these reviews!

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