HM Hospitales Reviews 97

Awful Hospital my friend went to have surgery. She showed her insurance medical card on 4 visits each time she was told NO need to show it we have you listed with that insurer.
On day of surgery she showed her card.
Dont worry they told her it is all agreed with the INSURANCE COMPANY just sign here.
She signed had the surgery.
Turned out the hospital had made no arrangement with the Insurer and charged her for the full treatment instead of charging her insurer.
Hospital now saying keeping her money as it is double what the insurer will pay.
This hospital showing Absolute worst level of customer care. No manager has ever responded to her plea for help.
Hospital has No concern for my friends mental health which has taken a very bad turn over this.
I will hold the hospital accountable for anything bad that happens.

Date of experience: October 02, 2023

First time in hm hospital. Nurses and doctors first class. Slightly dated rooms. Customer experience was terrible. No useful information given which you need to know before you arrive for surgery. eg. Proof of payment, proof of proposal, car park only takes cash, how to use the ticket machine before you can talk to reception, no info on the need to bring every piece of medical history (Despite already given it to the surgeon). No responses to telephone calls, better by email. Car park closed on day of departure for works! WiFi terrible. No towels provided for a shower. Food pretty bad.
Thank goodness the surgery worked!

Date of experience: September 18, 2023

Terrible experience, they couldn't help with anything, was really really mean and they didn't understand English.

Date of experience: June 11, 2023