every thing worked properly including your notifications.

Clean, fulltime equippef, near  the station and an parking garage. Ten minutes walk to the centre. 

I had a great experience with Catalina, my Customer Onboarding Specialist. She walked me through the platform and website clearly and thoroughly, and even followed up after our call to help me reconnect my listings. I truly appreciate her support and patience.  Thank you!

They have unfairly charged my business threw times it's usual monthly subscription for an error on their side and caused me days of stress trying to recoup my costs. There has been no consideration to the damages they have caused me. Overall a very inconsiderate company who should be charged with theft. Criminals.

Our company onboarded with Truvi under the reasonable and well-founded belief that the information provided on their website was complete and accurate. The claim that Tokeet was an active integration was material to our decision to switch property management systems and restructure our operations accordingly.

At the time of engagement, Truvi's marketing explicitly listed Tokeet among its integration partners without any disclaimer, qualification, or notice that such functionality was limited or unavailable to new clients. We relied on this representation in good faith, incurring financial and operational costs to exit our previous PMS and transition to Tokeet.

Only after full implementation did we learn that the integration was not actually supported within the active version of Truvi offered to new users. Instead, it was only accessible through a legacy dashboard that did not include several other advertised features, such as the Waiver Pro system. This information was not disclosed prior to onboarding and was confirmed only after we pressed the company on the matter.

What makes this particularly concerning is that Truvi’s legal department acknowledged the discrepancy but defended the continued advertisement of the Tokeet integration on the basis that it remains accessible to legacy users. This justification, while perhaps internally convenient, fails any objective standard of commercial transparency or fair dealing. A new customer encountering Truvi's website today would be led to believe the integration is fully functional and supported, which is categorically false.

The result of this misrepresentation has been significant operational disruption. Our business was left without an integrated damage waiver solution, placing us in a compromised position during peak season. No restitution, workaround, or support offered by Truvi has meaningfully addressed the root issue: that we entered into a business relationship based on material claims that were not true at the time of agreement.

This is a textbook example of misleading advertising and a breach of fair trading principles. Formal complaints have been submitted to both the U.S. Federal Trade Commission and the UK Advertising Standards Authority. We are currently evaluating additional remedies, including contractual claims based on detrimental reliance and misrepresentation.

To any prospective Truvi customers, do not rely on publicly listed integrations or claims without direct verification. What is stated on the website may not match what is available to you as a customer.

We are currently staying at Marvilla Parks and we are shocked by the lack of care for guest safety. On our first day we visited the beach where our children played in the water, despite red tape that was buried under the sand and barriers that laid flat at the beach on the sand, there were no clear signs or warnings that the water was unsafe. We assumed these were there to stop people going into the water after a certain time as they were laid flat. Staff allowed dozens of people, including children and myself (27 weeks pregnant), to enter the water after watching is que to enter and pass them as we headed to the sunbeds.

Today after returning and being in the water for nearly an hour, staff suddenly announced the beach was closed due to untreated water. No warning was given on arrival, at check-in, or by beach bar staff. I was later told an email was sent a month earlier, before our arrival — which is unacceptable, especially since cancelling within 28 days would have meant losing 90% of our booking cost.

Worse still, the beach bar stayed open, making it seem like the area was safe — clearly prioritizing profit over guest health. Extremely disappointed and concerned. Would not recommend.


Pankaj and Ankush from the sales team delivered exceptional service, securing airline tickets at a great price. I booked my tickets first time through them and my experience was great. I'll definitely be using them for future bookings - highly recommended!

Deserves less than one star.
Horrible site. This was not the hosts fault but this useless site 

We have tried to book several times both last year and this year unsuccessfully & this company deliberately delay in responding & then come up with all of these special conditions or excuses to try to make it as hard as possible to complete a booking. They were quick in taking our money, but when it comes to trying to make a booking, it is almost impossible & you eventually get fed up & book somewhere else due to their clever delay tactics. I have even checked on availability for the Resorts they provided us for our dates, plus provided them with multiple options, which shows available rooms on the booking sites for those resorts. Then they lie and say there is no availability when we can clearly see there is availability. They don't even have a phone number or call centre. I have asked for our refund of the $448 due to them blocking every booking we try to make & they have not returned our money. They are thieves & liars & I have never received any follow up phone call even after repeated attempts to contact them & ask for help & no this is not a last minute booking. We reached out most recently to them in June for a booking in July. They have loads of Resorts & many options but have been the most unhelpful & deceitful company we have ever dealt with. Actions speak louder than words & they have never followed through with our booking. I have provided them with our bank details to return the $448 they took from our credit card & they just come up with hollow excuses rather than simply return our money. After further research & googling the ViaResorts Scam, I found many others who were also scammed. Isn't it ironic that they don't respond to your booking request, yet they do within 24hrs of this review, however rather than simply carrying out a booking, they will come up with excuses. It is a very clever scam! BUYER BEWARE & DO NOT BUY ANY OF THEIR HOLIDAYS 

As an owner VRBO is the worst company to deal with , customer service is shocking. They have changed policies in my account to suit themselves or to showcase themselves looking good. For example I had a policy on this website that clearly stated 30-60 days full refund and 15-30 50% refund but they have sent all guests a contract showing 14 days full refund , we only learned this recently when a guest wanted to cancel 14 days fire their arrival during peak season. We rely entirely on peak season bookings. They have changed numerous things on our contract, each time dealing with a call centre in India. So terrible and after years with them I will not be renewing our advert. 

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Recently reviewed companies

HomeExchange

Limehome

Lodgify

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Truvi

marvilla-parks.com

TripAries

Bookabach

Viaresorts

Vrbo

Newest companies

Couper Travels

SkyHawker

Central Hotels

AL MATIN TRAVEL

Innelegance

VakayMood

Savvy.com

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Related categories

Beach Resort

Bed & Breakfast

Cabin Rental Agency

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