Bookabach Reviews 94

Deserves less than one star.
Horrible site. This was not the hosts fault but this useless site

Date of experience: July 05, 2025

Scam company. Promise 100% refund and then refuse to honour it. Impossible to reach anyone and have anyone take accountability and resolve anything. Actually got a chat agent confirm to me in writing today that it is a scam! Host was pretty rude too but thankfully not staying in their property.

Date of experience: July 02, 2025

Very quick to take out money,speed of light, for booking but refund not so. really don't need it I cancelled due to ill health so just don't need the dicking around. Never again !!!

Date of experience: June 03, 2025

Bookabach is just a trading name. It is actually the multinational VRBO group, owned by Expedia. Their customer service is terrible. You will get the AI empathy messages, but it is all a front. You cannot speak to anyone in person without calling overseas. Online chats lasted hours without getting anywhere. Free cancellation does not mean free amendment. I made a 7 night booking 14 months ahead and had to pay 55% deposit. 8 months out I requested a change from 7 nights to 5 nights. "Free cancellation" is a trap. NEVER amend a booking, just cancel and start again, assuming your are within the required period. I paid $1300 in service fees, no partial refund, and an extra $300 in host fees for nights I did not even stay.

Date of experience: March 16, 2025

As a frequent user of holiday rental platforms and carefully selecting properties, I rarely have a bad experience but I will be avoiding Bookabach in future. I had good reasons to write a negative review for a property booked through Bookabach/Vrbo and over two months after submitting it, it has not been published. I now see on other platforms that the reviews of the property I booked are poor, but on Bookabach the review score is relatively high, without the inclusion of actual reviews. In addition to the property having many inadequacies, Bookabach allowed their property manager (Stay Ltd. NZ in this case) to make unauthorised processing charges. Dealing with Bookabach Customer Support is a waste of time.

Date of experience: February 03, 2025

Terrible customer service. Every thing is fine so long as you don't have any issues.

We got ripped of by a scam Australian company called Tiny Away who seem to put prefab container homes on peoples' properties. Nothing was as advertised. Bookabach did nothing to help us, despite us having evidence of the false advertising.

Date of experience: February 15, 2025

We stayed in an AirBNB managed to Bach Care. One of the worst experiences of our lives. When we arrived the place was filthy - Bach Care gave us the run around for 4-5 hours and ruined our evening. The agents have directly lied to us and they never call back despite promises. You always have to do the chasing with them. Avoid like the plague. We are still in dispute with them but they have gone radio silent and refuse to reply.

Date of experience: March 17, 2025

I almost never got started with Bookabach, because the 'prove you are human' quizzes at the beginning are almost impossible. After 10 goes I got through.
Now, having read the reviews, I 'm glad they were so hard to access and I shall not be using Bookabach.

Date of experience: February 07, 2025

We stayed at one of their Bookabach properties over the Christmas period. We ended up paying almost double the standard rate for that time of year, and we're not talking about a small sum of money.
This may have been overlooked if the standard of the house matched the rate, but fell short by a very long way.
Due to the lack of choices in the area that we needed to be I reluctantly accepted the rate, but we (two families) were very shocked at the tiredness of the property given what we were paying. I found out afterwards what I should have paid.
I emailed the managing director twice to air my views but no response! They took the money and ran.
For the above reasons I would totally avoid this company in the future when booking a holiday.

Date of experience: January 02, 2025

Property we were due to stay at would not refund or part refund us due to ferry cancellations, It was innelson city, close to pix peanut butter. defnitely do your research and do not use this lady if you can avoid it, what a horrible person with no ethics or morals

Date of experience: January 04, 2025

Booked property. Description was so far from the truth. Dangerous, glass on the lawn, bunk beds damaged. Gas in bbq empty.
Refund promised, no such luck. Bookabach blocks bad reviews!

Date of experience: December 23, 2024

Stayed at 2 bachcare properties in 2 different locations. Both had issues and when I call for the issues to be rectified, the staff are super rude. Don't not stay in any Bachcare properties.
We had a serious privacy and security breach at 1 of the properties where their staff turned up in the backyard next to the spa unannounced whilst we are in the property. Second place was advertised that the bed could be split into 2 singles. When I called the Bachcare the Guy lied on the phone and said it doesn't split. It was written clearly in the airbnb website which is why we booked it in the first place. Book with Bachcare if you want to be lied to and have your privacy breached by unannounced staff arrival turning up in your backyard whilst you are in the spa.

Date of experience: January 08, 2025

Booked a property recently and at the time of booking it clearly states 'you will not be charged yet'
I booked, and got charged in full. We are not staying at the property until 6 weeks away. I called bookabach to try figure this out & the lady I spoke with was so rude, she would not honor what their website clearly states, when I asked her if she consented to our call being recorded, she hung up on me. Total fraudsters. False advertising, illegal behavior.

Date of experience: December 11, 2024

Absolute rubbish service. Booked accomodation which was very poor. Got no response from the host and the property had not been cleaned. Left an appropriate review but book a batch sites reviews default to the latest best reviews not the bad ones. Very mis-leading. Would not use bookabatch ever again!

Date of experience: December 01, 2024

Shocking service.

I requested a reservation and was approved, only to be me met prompts like "Something went wrong on our end" without any resolution. I have a few weeks to get the situation sorted or it's money down the drain.

Not happy!!

Date of experience: November 07, 2024

Terrible support and very frustrating to deal with. And before we were able to resolve the problem, I was disconnected. This happened multiple times! Very irritating to be getting nowhere with them.

Date of experience: October 24, 2024

Our recent experience with BookaBach's services was far from satisfactory. While they provide a platform to book accommodation, their customer service and support left much to be desired. When we encountered serious issues with a Bach in Palmerston North, we found it extremely difficult to get hold of anyone to discuss the problems.

There was no nearby property manager available to assess the situation, and the customer service team was based in India, despite the property being in New Zealand. This geographical disconnect made addressing our concerns even more challenging, in conjunction with this their complaints or help method involves creating emails to a help desk that is monitored inconsistently.

When I raised a complaint via their online chat, the representative I spoke to was clearly unfamiliar with English and lacked an understanding of the issues I was facing. They did open a 'case' for me, but within 12 hours, it was closed without explanation. I had to send a follow-up email to ask why the case was closed, as I had not yet submitted all the necessary documentation because I was still away. After this, they re-opened the case because I contacted them once more to ensure the case was kept open to allow me sufficient time to accumulate the issues and present them to their services department.

The most significant issue is the lack of contact options for assistance within New Zealand. There is no direct local support, which makes it very frustrating when trying to resolve problems. BookaBach needs to improve its customer service, provide local contacts for emergencies, and ensure cases are handled more professionally to offer a better experience for users.

Date of experience: October 08, 2024

The app seems to lure you jnto loops ... I got emails notifications but nothing new appears ... clicking on links (eg property info sheet) just took me to an error page. Frustrating and clunky ... like they designed it for them and not customer or property owner

Date of experience: September 03, 2024

If I could give no stars I would. I have tried to cancel a reservation well within the free cancelation period . The owner has tried also to confirm the cancellation so I can get my refund back. 2 plus weeks and still waiting and every time I contact vrdo even thougt I booked on bookabach i have to start again with the issue .
They say its a technical issue .. really 2.5 weeks to fix ??Now on the phone again for 40minutes and counting Will never ever use them again . search the property you want and go direct ,its cheaper too, there was a hidden $625 service fee added as without explanation.
Be warned

Date of experience: August 18, 2024

We have a property now on VBRO after they took over Bookabach.
Our property shows up at the end of searches of the area. Like 130 out of 140. It not price oriented on price or closest to the region. We get competitors 35km away promoted before us. We have not had an enquiry in 4 months. I've asked why.. no response.

Date of experience: June 10, 2024