I booked what I thought was glamping but within an hour after booking I realised it was camping and no beds were provided. I canceled immediately and Hipcamp still collected 41.50 from me. The reser... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
I have used the hipcamp a few times have also cancelled or left the site for personal reasons. I find the fees are way to much and will not be using after my next trip. I will go to regular campsite... See more
Verified
We have found lots of awesome places to visit in our RV, by using Hipcamp! The reservation & booking process is easy, and this app is user friendly! We appreciate the detailed information that is summ... See more
We stayed at the the Cabin with hottub in St.Briavells in the wye valley. It was a beautiful setting and with 2 very welcoming hosts. The setting was peaceful and extremely comfortable. A wonderful An... See more
Company details
- #5 of 7 best companies in Lodging
- #4 of 5 best companies in Holiday Accommodation Service
- #4 of 4 best companies in Pet-Friendly Accommodation
- #3 of 3 best companies in Self-Catering Accommodation
- #181 of 204 best companies in Travel Agency
- #21 of 26 best companies in Vacation Rental
Written by the company
Hipcamp is the #1 app to find and book campsites, from national parks to blueberry farms. Hipcamp unifies the world’s best camping options across peaceful private spots, iconic public lands and well-equipped campgrounds to create one app that has everywhere you want to camp.
Contact info
Mission St 965, 94103, San Francisco, United States
- support@hipcamp.com
- www.hipcamp.com
4.0
Great
6K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
Bad experience
I booked what I thought was glamping but within an hour after booking I realised it was camping and no beds were provided. I canceled immediately and Hipcamp still collected 41.50 from me. The reservation was over 3 weeks away. When I made the reservation the site told me I would not be charged yet. I was charged and will let everyone know my experience.
Date of experience: June 24, 2025
Reply from Hipcamp
Hi Gail-Anne,
Thanks for sharing this experience with us and with the broader Hipcamp community!
It sounds like you booked a Request To Book listing. When you submit a Request To Book, we don't charge your card immediately: we place a hold on your card, and only capture it/make the charge when the Host accepts your booking request. If the Host declines your request, or the request expires (after 24 hours), the hold is released and no charge is made to your card.
If you need further assistance regarding this booking, please feel free to contact our Support team via https://hipca.mp/support
Advertisement
I have used the hipcamp a few times…
I have used the hipcamp a few times have also cancelled or left the site for personal reasons. I find the fees are way to much and will not be using after my next trip. I will go to regular campsites from now on.
I have no date for the experience .. i am just disappointed at the fees and when you cancel you are not totally reinbursed
Date of experience: March 01, 2025
I booked a campsite
I booked a campsite, and hipcamps app didn't even notify the host of my booking. Horrible app, lousy customer service. I hate it. 🤬
Date of experience: May 29, 2025
Reply from Hipcamp
Hi Clinton,
Thanks for sharing this feedback with us and with the broader Hipcamp community! Please reach out to our team via https://hipca.mp/support with your booking number so we can investigate further. Looking forward to hearing frmo you!
Don't book with Hipcamp unless you like spam
Don't book with Hipcamp. They are spammers.
In light of the business's reply to my previous review insinuating I'm some kind of idiot who is unable to set his marketing preferences, here are the email subjects of the emails they will send, even when you opt out of marketing emails:
"Enhance your trip with extras"
"Your trip is coming up! Here's who's onboard."
"Reminder for your trip to Grass Pitch"
"Time to pack your bags!"
Seriously, stop spamming me
Date of experience: May 05, 2025
Reply from Hipcamp
Hi Mark, thanks for sharing this feedback! If you require assistance opting out of emails, please reach out to our team via https://hipca.mp/support
Camping trip cancelled with 2 weeks…
Camping trip cancelled with 2 weeks notice by host - but this was because the HipCamp calendar didn't synch up, so they were double booked. I contacted Hipcamp, and after 2 weeks still haven't heard back from them. The host was very apologestic when I contacted them directly, but the error was Hipcamp's fault. I've also not had a refund through, and have had to ask the host to chase Hipcamp up.
Date of experience: April 16, 2025
Reply from Hipcamp
Hi,
Thanks so much for taking the time to share this feedback with us and with the broader Hipcamp community. We're so sorry to hear that you've had this experience!
We haven't been able to locate a Support request regarding this matter. Please go to https://hipca.mp/support and submit a ticket with your booking number and request that your Support ticket be escalated to Ellyn for review. We look forward to hearing from you and working towards a resolution on this!
Best,
Advertisement
Nobody in
Booked to stay for one night on the 31st of March at Country Camping. Confirmed with owner only to arrive and find gate locked and nobody there.
Date of experience: March 31, 2025
Reply from Hipcamp
Hi Sharon,
Thanks for sharing this feedback with us and with the broader Hipcamp community. We're so sorry to hear you've had this experience!
Please reach out to our Support team via https://hipca.mp/support so that we can learn more about this and assist with a refund. We look forward to hearing from you!
Verified
The site is very user friendly and easy…
The site is very user friendly and easy to navigate.
Date of experience: April 01, 2025
Verified
Loved being 10 feet from the horse…
Loved being 10 feet from the horse pasture. Level sites, laid-back farm.
Date of experience: May 13, 2024
Great platform but App not available
Great platform, easy to use. But as a tourist or foreigner you can't download the app, which seems to be necessary to some extent (what they tell you after you booked). Why don't you offer the app in appstores worldwide?
Date of experience: March 18, 2025
Reply from Hipcamp
Hi Jana,
Thanks for sharing this feedback with us and with the broader Hipcamp community! We are working on bringing Hipcamp to app stores globally, but rest assured it is not necessary to have/have access to the app in order to use the platform. If the app is not currently available on your device, simply use the Hipcamp website on your mobile browser instead. This will ensure you are able to view your trip details and arrival instructions, communicate with your Host, leave reviews, and make future bookings.
Advertisement
HipCamp not so Hip
HipCamp charges exorbitant fees to hipcampers -close to 20% and that is on top of the 10% that is charged to the Host. If you decide to change your dates, even within the Host cancellation policy guidelines, you will be charged even more. On a $455.40 bill , we were charged $208.79 in fees by HipCamp because we changed the dates. That is almost 50% of our bill. I followed up but only received canned responses from their customer support center which took days to get back to me. We will never book with them again. Buyer beware. If you look them up on BBB they are not accredited and received an F rating with many complaints.
Date of experience: February 26, 2025
Reply from Hipcamp
Hi Pam,
Thanks for sharing this feedback with us, and with the broader Hipcamp community!
Hipcamper Service Fees vary, and are displayed at each step of the booking process prior to placing a booking so campers are always aware of the exact fee that will be charged before they make a booking and are charged.
Modification Fees are charged in line with a Host's Cancellation Policy; if dates are modified before the Host's Cancellation Policy comes into effect, there is no charge to modify dates. Modification fees, like the Service Fee, are shown clearly to campers before choosing to proceed with making any modification.
Hosts have complete discretion over whether they wish to waive or refund modification fees (as the fee is paid out to the Host, not retained by Hipcamp); requests for refunds of the fee can be submitted to the Host, however the Host is under no obligation to refund fees that are charged in accordance with their Cancellation Policy. You can learn more about modification fees, and when they will be charged, in this FAQ: https://support.hipcamp.com/hc/en-us/articles/360025120511-How-do-I-change-the-dates-of-my-booking
I hope this helps! If you have any questions, please don't hesitate to reach out to our Support Team.
high fees for cancelling won't use again
bought a place for the weekend for 80$ on saturday night, turns out it's going to snow so i canceled it a week ahead on sunday morning just a few hours after purchase.
after canceling it, i'm refunded 65$ instead of 80$. their app took 15$ for just booking and canceling a trip. about 1/5 of the price of the entire purchase just for a cancellation fee. what a joke.
Date of experience: February 15, 2025
Reply from Hipcamp
Hi,
Thanks for sharing this feedback with us and with the broader Hipcamp community.
As is noted on our FAQ regarding cancellation policies; on the cancellation policy displayed during checkout; and in the booking terms displayed prior to submitting a booking or booking request: cancellations are refunded in accordance with the Host's cancellation policy, minus the Hipcamp Service Fee. All campers view and agree to these terms prior to making a booking. The exception to this is when a Host initiates a cancellation, in which the camper is eligible for a full refund including the Hipcamp Service Fee. If your Host initiated this cancellation, please reach out to our Support team for further assistance!
Verified
It's so easy to find fantastic places…
It's so easy to find fantastic places to stay!
Date of experience: December 30, 2024
Verified
Advertisement
Verified
Love HIPCAMP, easy to use!
We have found lots of awesome places to visit in our RV, by using Hipcamp! The reservation & booking process is easy, and this app is user friendly! We appreciate the detailed information that is summarized, on each location or campsite we choose. The payment & billing process has always been correct, itemized, and easy to refer back to if needed. Having the ability to connect with the host, or facility, through Hipcamp, is also a bonus!
Date of experience: December 28, 2024
Verified
Asventure Awaits
Large number of available camp sites. The interface is intuitive and graphically pleasing. Have had no issues using Hipcamp.
Date of experience: December 22, 2024
Verified
Pleasant sleep over
Accurate description. Pleasant surroundings.Marc had excellent communication. Their dog is cute.
Date of experience: December 22, 2024
Verified
Easy to find a campsite very good to be…
Easy to find a campsite very good to be able to contact the host
Love this app
Date of experience: December 21, 2024
Advertisement
Verified
Open line of communication or I would…
Open line of communication or I would have passed on the site.
Date of experience: December 19, 2024
Verified
Great finds!
Looking for a different type of campsite? Look no further! I have found some really neat campsites on Hipcamp.
Date of experience: December 18, 2024
Verified
Easy app to find potential places to…
Easy app to find potential places to stay , easy to book and fantastic communication re confirmation or unavailability. Love the choices of laces to stay too
Date of experience: December 18, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.