Costa Rica Dream Adventures Reviews 51

As a travel agent, Costa Rica Dream Adventures lived up to their name and was an absolute dream to work with! It took multiple back and forths to get the itinerary exactly as my clients wanted it, but Nadja was so professional and helpful throughout the entire process. My clients reported back that it was the easiest, smoothest vacation they've experienced. It was so nice to know experts were going to ensure my clients got to experience Costa Rica the way they wanted.

Date of experience: March 16, 2025

Nadja helped my client's vacation very precisely. It was a joy doing business with Costa Rica Dream Adventures!! I would love to experience Costa Rica in a FAM trip in the near future!!

Date of experience: February 16, 2025

I definitely cannot recommend Costa Rica Dream Vacations.

My dealings with this company reflects that it is less than forthright and transparent with its business practices. The customer suffers as a result. For example, when our return flight to the US was changed, I contacted Costa Rica Dream Vacations and eventually talked with the owner of the company. All I needed was to change a hotel for one night and the transfer to the airport. Before calling the company, I checked out the changes necessary and confirmed they could be made easily.

But when calling the company, I got absolutely no help and the reasons given were not legitimate. I was told that these simple minor changes were a cancellation of the trip, which is ridiculous (there was no impact on 12 nights in resorts), and that this was all explained in the trip materials I had received, which was not true (the trip materials simply did not state what was claimed on the phone). I was then subjected to a long condescending lecture on how the owner has “policies” and “business practices.” Of course, none of this had been disclosed. When I tried to explain the situation and how simple the change was, I was interrupted and the lecture continued. A conversation where the company owner interupts and does 95% of the talking to explain why a simple issue cannot be resolved says a lot about the company.

This is not one of those situations where the details are buried in the fine print. Instead, it is a complete unwillingness to help a customer with a simple change. And what makes it worse is that the business practices and policies are unnecessary, unfair, and unreasonable to the customer. No one wins.

From that point on I handled the rest of my Costa Rica trip myself. None of the businesses I dealt with treated me like Costa Rica Dream Vacations. They were open and honest with clear explanations and none had the unreasonable and unfair internal business practices like Costa Rica Dream Vacation. Our Costa Rica vacation was great. Next time I visit Costa Rica I certainly will not use Costa Rica Dream Vacations.

The response by Costa Rica Dream Vacations is filled with inaccuracies and mischaracterizations and the assertion that I threatened legal action is a flat out lie.

This is most certainly not a company for a visitor to Costa Rica who wants honesty and fairness.

Date of experience: January 22, 2025

Great trip - easy to work with and able to customize as we wanted. would not hesitate to use again!

Date of experience: January 14, 2025

Costa Rica Dream Adventure made my job easy! As a travel agent, I appreciate all that they did for my clients. It was a seamless trip for the family. They had great communication back to me, travel docs were sent in a timely manner. The clients had a wonderful time.

Date of experience: November 30, 2024

As a travel agent, Costa Rica Dream Adventures is a DREAM to work with! They help me plan the perfect Costa Rica vacation for my clients.

Date of experience: November 15, 2024

We just returned from a 7 night stay in Costa Rica! It was incredible! Costa Rica Dream Adventures was amazing, they scheduled everything flawlessly. We had multiple trips and transfers and everything was on time and handled very professionally. I was very impressed and would absolutely recommend them to anyone interested in visiting the amazing County of Costa Rica!

Date of experience: September 21, 2024

A last minute request came in for a graduation trip and CRDA delivered! The clients were very happy with all the hotel & services provided. They made the process very smooth for us and the client. We will certainly use them again.

Date of experience: May 02, 2024

I had a great experience from the onset planning a two week trip for honeymooners. The responses from Costa Rica Dream Adventures were always prompt and when phone calls were needed they were available.Also the assistance they provided when we had a mishap on one of the transfers was much appreciated. They made it right for the next one. This was a complicated trip and had lots of moving parts and appreciated their patience in planning.

Date of experience: April 21, 2024

I trusted Costa Rica Dream Adventures to help me find the best vacation for my clients family vacation to Costa Rica!! Everything was fantastic from my 1st call with Nadja, (who is a sweetheart!!!) right up to while my clients were in Costa Rica and wanted to change their excursion! Costa Rica Dream Adventures was wonderful to work with!! I highly recommend them and I will be using them from now for all of my clients!!!

Date of experience: February 22, 2024

Costa Rica Adventures planned an amazing trip for a group of 60 high school students and chaperones. Nadja Castillo was my rock, who worked tirelessly to bring this group to fruition. Her perseverance, patience, and efforts, were never taken for granted.
Customer Service was amazing. The trip was wonderful in every way, and I've received the utmost in compliments from the school staff. I look forward to working with Nadja and Costa Rica Adventures in the future.

Date of experience: February 03, 2024

Fabulous to work with. My clients LOVED their vacation and felt like everything was done just for them. Cannot wait to use them again.

Date of experience: November 01, 2023

I am a Travel Agent and book a lot of clients to Costa Rica! I use Costa Rica Dream Adventures Every time. They are professional and always give my clients the best experience. Highly recommend using this company for your experience.

Date of experience: July 21, 2023

I worked with Nadja and Costa Rica Dream Adventures for my client's recent trip, and they said it was one of the best trips they've ever been on! The airline cancelled their departure flight so the clients couldn't get there until the next day, and CRDA was extremely responsive and helpful in getting their transfer moved and alerting the hotel of their new arrival date. They were able to assist with these issues after hours to move things around, and were on top of every detail. Hotel and tours options are fantastic, and service with this company is excellent. As a travel agent I use them for all my Costa Rica clients as the options and service are the best.

Date of experience: June 28, 2023

We came to Costa Rica Dream Adventures with nothing but a rough budget and a few ideas of what we might like to do. Nadja quickly provided us with a set of itinerary options to choose from, including more beach-oriented, or more nature/hiking oriented. We wanted a bit of both, and she helped put together an amazing package for us. It was our first time going to Costa Rica, so we wanted things well-planned in advance. Hotel selections were excellent, transportation and excursion plans were on point and high-quality. While in Costa Rica, we felt like we had a life-line with local contact Abigail who checked in on us periodically and helped us work through a time change for one of our excursions. We felt like we were in great hands all throughout the process. We appreciated the visitor guide provided and the packing list. Working with Costa Rica Dream Adventures was just an all-around great experience!

Date of experience: June 20, 2023

I always choose Costa Rica Dream adventures for my clients. Nadja is so accommodating, friendly and quick!

Date of experience: May 15, 2023

Nadja was very prompt with answers to questions. But not all our drivers spoke English as promised. Also, we were told Monteverdi to San Jose was a 3 1/2 hour trip. It ended up being 5 1/2. Two souvenir stops were made. One bathroom stop would have been good. Fondavela Hotel needs spiffing up. Poor night lighting and grounds need more upkeep. Pool bar not open 3 days there and both hot tubs out of service.

Date of experience: February 26, 2023

Nadja and her team planned a perfect trip for my clients. From building the itinerary, to communication, and implementation everything was flawless. I highly recommend using Costa Rica Dream Adventures to help plan your clients' next trip.

Date of experience: February 14, 2023

This trip to Costa Rica was well organized and a fulfilled adventure. The food and company was also excellent. I'd use this company again. I was extremely satisfied. The activities were great.
Nadja Castillo was an excellent and well organized Coordinator.
Rachel, the tour guide was very knowledgeable and very friendly. Alexandro, the bus driver was excellent. He drove that bus like a small car. He handled that chartered bus safely and like a super PRO.

Tammy and Royce were also excellent. They were ready and prepared for any obstacle that may have come up. They handled it seamlessly.

Dream Vacations met and exceeded my expectations. Loved them. Thank you.

Date of experience: June 13, 2022

I love working with Costa Rica Dream Adventures. They are true experts in their field and can quickly customize almost any vacation request that I have thrown at them. Prices are reasonable and their expertise is much appreciated. I highly recommend!

Date of experience: May 05, 2022