Ordering worked well and I got the part pretty quick.

First off the I’m thrilled with my purchase (R3 racing bundle). Seems to be very well made, and is working flawlessly. There was a shipping issue with UPS claiming they never received the package, a few emails with customer service, and my tracking information was quickly updated. So customer service was amazing. 

I’ve been a long-time Costa customer and take great care of my sunglasses—, 4 pairs alone all are $250 $300 per pair—which are in pristine condition with no scratches or signs of wear except for one major flaw: the nose pieces deteriorated and cannot be replaced. This essentially renders both pairs useless.

When I contacted customer service, I was offered only a 50% discount on a new pair. That’s not exactly appealing when you’ve already invested over $600 into what is marketed as a premium, exclusive product. The interaction I had with their live chat representative, R$&@@&o, was particularly frustrating—dismissive, demeaning, and lacking in any real effort to help. It almost felt personal, as if asking for a reasonable resolution was out of line.

It’s incredibly disappointing that a brand like Costa, with such a loyal following, can’t stand behind its product in a more meaningful way—especially for a known and recurring defect like this.

I’ve since moved on to Bajío sunglasses, which are American-manufactured and assembled in Florida, and I couldn’t be happier with the quality and service.

Costa used to stand for durability, performance, and service. Sadly, that’s no longer the case. I won’t be returning as a customer—and I hope others take note before making the same expensive mistake.

Great company, shipping is always fast and parts are easy to find !  Customer service communication is great ! 

It was great, I was able to learn everything at my own pace.
and if I had any questions or uncertainties, I could contact my diving school.

I placed an order for wheels from InlineWarehouse five days ago. It shipped the following day from California to Salt Lake City via GLS, a third-party logistics company (not a major carrier like UPS or FedEx). According to GLS, transit time to Salt Lake City should be 1–2 days — but four days later, I still have no idea where the package is.

GLS’s tracking page provides only a vague list of scan events, with no meaningful status updates. I’ve tried to reach their support chat multiple times, but it times out after 5–10 minutes and tells me to email them instead. I did that, but haven’t received any response.

The last update shows the package scanned two days ago at a depot in Boise — and now it’s just… sitting there?  In Transit?  Who knows. With the holiday (July 4) approaching tomorrow, it’s unlikely I’ll see the wheels for several more days.

It’s extremely frustrating to be stuck in limbo with no way to get help. Based on this experience, I won’t be ordering from InlineWarehouse again and wouldn’t recommend it to others.

They charged us 195 EUR + 8 EUR handling, and then sent a ticket with price 150 EUR. Moreover, they told us that small kids have to pay the full price to enter the race, and at the race, we discovered that kids could enter for free. Never again! Avoid it!!!

Quality product and EXCELLENT customer service!! I recently bought a pair of snow boots. Came with a slight fault of a tag on the tongue being slightly unstitched, but otherwise a perfect product & customer service provided and processed a discount refund for the fault in under 30 minutes. Highly recommend. 

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