WARNING!!!

TuckTec.EU does not deliver and keeps the payment.

They never delivered anything, refuse to refund the money and do not accept or care about European consumer protection laws.

Watch out it is SCAM! Buy something else!

I'll give an update if there are news.

Your selected items lists were great, and sometime cheeped.

Order is still on status Pending 4 weeks after order. No response (contact form), no email, nophone. Seems to be a fake store! 

My wife and I visited the store a couple of weeks ago and purchased 2 Juntos kayaks. I cannot praise the customer service enough. They definitely wrnt above and beyond in helping us to choose which kayaks would be best suited for our needs, selection of equipment, and delivery. Very happy with everything and a special mention for Henry who was friendly, helpful, and knowledgeable. Thanks Henry. 

POLICE RAIDED THIS Pelicansport.bestsupplies-pet.com  OFFICE IN A STRIP MALL...last week 
SCAM ALERT

Fake website! 
No customer service, address is not legit, company is not registered on the HMRC website. I also know it's fake because I stupidly ordered something which hasn't shown up. They will direct you to pay through paypal, do not do that. 

We bought an Innova inflatable kayak because it was touted as having a long life.  We babied it with impeccable maintenance and light use.  After 6 years of use it failed completely.  Many many thousands of leaks on the upper seams.  I wanted to repair it but the Canadian Innova distributor just offered a 10% discount on a new kayak.  The only help offered was just bad advice.  The manufacturer offered a 25% discount on a new kayak, which had about doubled in price.  Again zero help: no glue, no fabric, no useful information.  

I posted ads looking for other experiences with this boat and found three so far.  One had a reasonable life span; two, like mine, failed completely in the same way.  

Innova has a problem with quality control and do not stand behind their products.

I have and had a lot of Starboard SUP-boards and sofar happy. But when you have a guarantee issue customercare not existing. They sell the boarde and have no post sell care. My 2 new Spice boards 2024 have such a thin carbon cape and no sandwich construction, that we have footprints on them. we weight 73 and 53 kilos and this usually only happens with custom boards. well, I claimed my seller and starboard directly and they don’t reply nor anything - they don’t care once sold. very disappointing. in the future we will change brand.

We purchased a brand new boat from one of their retailers.  The boat has a trolling motor.  On receipt we began modifying the boat to meet our needs.  While making the modifications we ordered the battery.  Battery arrived a few weeks later - after we had made numerous changes to the boat.  We finished our modifications then installed the battery only to find the motor would not run.  Determined that the wiring had a problem.

After doing several checks, we contacted Old Town.  There customer service is A-1!  They were kind enough to overnight replacement wiring and components!  Turned out someone at the retailer had damaged the wiring.

Now that is what we call “EXCELLENT CUSTOMER SERVICE “.  We will never own a kayak other than Old Town.  All products are subject to failure but it is customer service that you are buying!

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