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Rated 5 out of 5 stars

Really great instructor, William made the whole experience really fun while also maintaining a serious note to help us learn. William always found a way to bring humour into the situation. I couldn’t... See more

Company replied

Rated 5 out of 5 stars

My experience at bans diving resort was great. My instructors Kiki and Tony were Amazing and made sure that we all always felt comfortable and confident in the Water and with the skills Performed. The... See more

Rated 5 out of 5 stars

The course was very well-structured. I would just suggest a few ideas to make it even better: 1) Allow the user to add a labelled bookmark. This will help to review certain important concepts,... See more

Company replied

Rated 2 out of 5 stars

I am an advanced diver and I have lost my dive card. PADI can replace it with an electronic version at virtually no cost to themselves but charge £45! And to add insult to injury they mandate you make... See more


Company details

  1. Dive Shop
  2. Sporting Goods Store

Written by the company

Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.


Contact info

3.8

Great

TrustScore 4 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

E-Learning

It was great, I was able to learn everything at my own pace.
and if I had any questions or uncertainties, I could contact my diving school.

Date of experience: July 06, 2025

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Rated 5 out of 5 stars

Really great instructor

Really great instructor, William made the whole experience really fun while also maintaining a serious note to help us learn. William always found a way to bring humour into the situation. I couldn’t have asked for a better instructor for this whole experience. Thanks so much William.

Date of experience: July 01, 2025

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Reply from PADI

Thank you for your review and for your kind words Harry. We will pass on your feedback to your instructor William. All the best with your future diving adventures!

Rated 1 out of 5 stars

Elearning downloads are a JOKE

Elearning downloads are a JOKE! Then try to get your money back! Had get my CC involved, customer Service, Yvonne Lara, is useless.

I want my money back!

Date of experience: June 24, 2025

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Reply from PADI

Dear Jack. I am very sorry to hear that you are experiencing an issue with eLearning. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at webmaster@padi.com and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, Rosalinda Higuera PADI Customer Relations Support Team

Rated 5 out of 5 stars

My experience at bans diving resort was Amazing

My experience at bans diving resort was great. My instructors Kiki and Tony were Amazing and made sure that we all always felt comfortable and confident in the Water and with the skills Performed. The Open water course teaches you everything you need to know in a short time without beeing to overwhelming.

Date of experience: June 20, 2025

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Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, excellent course content

Date of experience: June 16, 2025

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Reply from PADI

Hello Martin,

Thank you very much for taking the time to write your positive review.

We are glad to hear you enjoyed your PADI eLearning course.

Sincerely,
PADI Customer Relations Support Team

Rated 5 out of 5 stars

A few suggestions

The course was very well-structured. I would just suggest a few ideas to make it even better:

1) Allow the user to add a labelled bookmark. This will help to review certain important concepts, and also to quickly bring up a page when asking an instructor.
2) After I submit my answer in a review problem, I am shown a feedback that mentions the topic name. It would help a lot to have turn that topic name into a link that will open the topic in a separate tab.
3) Some of the topics discussed near the beginning of the course are really not relevant there. For example, how to buy things, or the difference between yoke and DIN. Those things start making sense only after some amount of hands on experience. So moving them toward the end of the course might be a better idea.

Date of experience: June 14, 2025

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Reply from PADI

Dear Arnab,

Thank you very much for taking the time to write the review and share your feedback.

We are glad to hear you enjoy our eLearning course. We are committed to continuously improving our course to provide the best possible experience for our customers. Your comments are valuable in helping us archive this goal.

Sincerely,
PADI Customer Relations Support Team

Rated 5 out of 5 stars

Diving Dreams Come True with Alihuras…

Diving Dreams Come True with Alihuras Rasdhoo!
Seriously, if you're thinking about diving in the Maldives, especially in Rasdhoo, you have to check out Alihuras Rasdhoo Dive & Excursion. I recently got my Open Water Dive certification with them, and it was an absolutely fantastic experience – way better than I even hoped!
These guys are total pros, but in the best, most approachable way. From the moment I started my course, their professionalism shone through. Everything was super clear, safe, and their gear was top-notch. My instructors were incredibly patient and made learning all the skills feel easy and fun. They really made sure I was confident and comfortable every step of the way.
What really sets them apart is how helpful and friendly they are. It wasn't just about getting certified; they genuinely cared that I had a great time and understood everything. They're always there with a smile, whether it's helping with gear or just sharing cool facts about the marine life around Rasdhoo.
And honestly, you don't just feel like a customer – you feel like part of their diving family. The team creates such a warm and welcoming vibe, making every dive feel like an adventure with friends. That personal connection makes all the difference.
Whether you're new to diving like I was, or you're already certified, Alihuras Rasdhoo is the place to go. They made my Open Water journey unforgettable, and I can't wait to dive with them again!

Date of experience: June 12, 2025

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Reply from PADI

Hello,

Thank you very much for taking the time to write your review.

We are glad to hear you have enjoyed your experience with Alihuras Rasdhoo and their staff.

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Rated 5 out of 5 stars

The Pearl divers PADI Dive Center, Unawatuna

The Pearl divers staff,service and the overall experience far exceeded for our expectations. My diving Instructor Mr.Rushan was carefully guided me on the course understanding my strength & weaknesses.I recommended him as one of the best Instructor. Such a amazing diving experience at Nilaveli, Trincomalee, Sri Lanka.

Date of experience: May 21, 2025

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Reply from PADI

Hello,

Thank you very much for taking the time to write your review.

We are glad to hear you have enjoyed your experience with Pearl Divers and their staff.

Rated 5 out of 5 stars

nitrox, specialty

My experience with dive culture are amazing. They learned me a lot about nitrox and megafona en coral specialty. I wanne come back time.

Date of experience: May 22, 2025

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Reply from PADI

Hello,

Thank you very much for taking the time to write your review.

We are glad to hear you have enjoyed your PADI Certifications and dives.

Sincerely,

Rated 5 out of 5 stars

I have wanted to learn to dive for 20…

I have wanted to learn to dive for 20 years. Once I met Wenzel and spoke with him for just a few minutes, I was In. He is a Amazing instructor!! Tough but Fair instructor. Reminded me of my old brother. Very clear instructions and patience with at first! Once we moved into the open water he became even Better!!! The whole staff at Sandals did a great job making it an incredible experience!!!!!

Date of experience: May 20, 2025

Rated 5 out of 5 stars

Had a really good time at Matahari dive…

Had a really good time at Matahari dive center (Perenthian), everyone is really nice, professional and careful !
Jeremy is an incredible teacher with a good eye to spot the really cute nudibranch and fishes !
You’ll never want to leave

Date of experience: May 19, 2025

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Reply from PADI

Thank you so much for sharing your experience with us! We are glad to hear you had such a great time at Matahari Dive Center. Wishing you all the best for your future diving adventures!

Kind regards,
Indi
PADI Customer Relations Support Team

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Rated 5 out of 5 stars

I had an absolutely amazing experience…

I had an absolutely amazing experience with the scuba diving center (scuba birds), and I want to extend my thanks to the entire team. safety, and passion for diving were clear from the moment I arrived.

A special thanks goes to Instructor Meick — his patience, deep knowledge, and calm guidance made the whole experience unforgettable. He made me feel completely safe and confident underwater, turning what could have been a nervous first dive into a truly magical

Date of experience: April 27, 2025

Rated 2 out of 5 stars

Rip Off Realacement Card Fee

I am an advanced diver and I have lost my dive card. PADI can replace it with an electronic version at virtually no cost to themselves but charge £45! And to add insult to injury they mandate you make a charity donation of £10 on top of this without an option to decline. £55 for a replacement digital card is extortion - there is no other word for it.

Date of experience: April 22, 2025

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Rated 1 out of 5 stars

After more then 22 years working in…

After more then 22 years working in diving with padi !I will cross over to SDI ! The padi organisation been sold many times but this gready ripping off new system is the worst ever!!
1000s of people working in Bristol for nothing!! They are employed by them friends and family to don't do nothing and get paid from our renual money!!! And no Service provided at all ! Iam almost course director..I paid alot of money to padi ...my advice to new instructors go out of this padi system ...cheaper and better for your carrier..

Date of experience: March 27, 2025

Rated 1 out of 5 stars

Exploitative and Monopolistic Pricing

[13 Mar 2025]

I was asked to send my concerns directly to customerservices @ padi.com. It's not a legitimate email address. My email bounced back.

[12 Mar 2025]

My physical card was issued in 2008 and details are fading. Now PADI want their certified divers to pay $48 USD to digitise their physical card to an e-card.

It's exploitative and monopolistic pricing.

I've already paid my dues, and a fee mind you, to PADI to be a certified advanced diver more than 17 years ago. In an increasingly digital world, why does PADI find it acceptable to exploit divers just to digitize their physical certifications? Academic institutions don’t charge for digital certifications, so why would PADI think it's reasonable to charge $48 USD for one?

It's 2025. Yet PADI customer agents are suggesting that I should carry an old faded card around if I do not agree with the fee. There are many ways to generate profit. But to exploit your certified divers for digitising their certification? Shame on you, PADI.

Date of experience: March 12, 2025

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Reply from PADI

Dear Terry Peh. I am very sorry to hear about the concern regarding fees for PADI Certification Replacement Cards. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at customerservices@padi.com and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team

Rated 1 out of 5 stars

Awful awful web site!

Awful awful web site!
eLearning platform is a joke
Site is always down!
The web master should be fired
Great job PADI - you cheap skates get what you pay for
And screw you for taking up so much of my time waiting for pages to load on your worthless site!

Date of experience: March 03, 2025

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Reply from PADI

Dear Joseph Jasmin. I am very sorry to hear that you are experiencing an issue with PADI Site. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at webmaster@padi.com and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team

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