Really great instructor, William made the whole experience really fun while also maintaining a serious note to help us learn. William always found a way to bring humour into the situation. I couldn’t... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Really great instructor, William made the whole experience really fun while also maintaining a serious note to help us learn. William always found a way to bring humour into the situation. I couldn’t... See more
Company replied
My experience at bans diving resort was great. My instructors Kiki and Tony were Amazing and made sure that we all always felt comfortable and confident in the Water and with the skills Performed. The... See more
The course was very well-structured. I would just suggest a few ideas to make it even better: 1) Allow the user to add a labelled bookmark. This will help to review certain important concepts,... See more
Company replied
I am an advanced diver and I have lost my dive card. PADI can replace it with an electronic version at virtually no cost to themselves but charge £45! And to add insult to injury they mandate you make... See more
Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.
30151 Tomas, 92688, Rancho Santa Margarita, United States
Replied to 44% of negative reviews
Typically replies within 24 hours
It was great, I was able to learn everything at my own pace.
and if I had any questions or uncertainties, I could contact my diving school.
Date of experience: July 06, 2025
Really great instructor, William made the whole experience really fun while also maintaining a serious note to help us learn. William always found a way to bring humour into the situation. I couldn’t have asked for a better instructor for this whole experience. Thanks so much William.
Date of experience: July 01, 2025
Reply from PADI
Elearning downloads are a JOKE! Then try to get your money back! Had get my CC involved, customer Service, Yvonne Lara, is useless.
I want my money back!
Date of experience: June 24, 2025
Reply from PADI
My experience at bans diving resort was great. My instructors Kiki and Tony were Amazing and made sure that we all always felt comfortable and confident in the Water and with the skills Performed. The Open water course teaches you everything you need to know in a short time without beeing to overwhelming.
Date of experience: June 20, 2025
Reply from PADI
The course was very well-structured. I would just suggest a few ideas to make it even better:
1) Allow the user to add a labelled bookmark. This will help to review certain important concepts, and also to quickly bring up a page when asking an instructor.
2) After I submit my answer in a review problem, I am shown a feedback that mentions the topic name. It would help a lot to have turn that topic name into a link that will open the topic in a separate tab.
3) Some of the topics discussed near the beginning of the course are really not relevant there. For example, how to buy things, or the difference between yoke and DIN. Those things start making sense only after some amount of hands on experience. So moving them toward the end of the course might be a better idea.
Date of experience: June 14, 2025
Reply from PADI
Diving Dreams Come True with Alihuras Rasdhoo!
Seriously, if you're thinking about diving in the Maldives, especially in Rasdhoo, you have to check out Alihuras Rasdhoo Dive & Excursion. I recently got my Open Water Dive certification with them, and it was an absolutely fantastic experience – way better than I even hoped!
These guys are total pros, but in the best, most approachable way. From the moment I started my course, their professionalism shone through. Everything was super clear, safe, and their gear was top-notch. My instructors were incredibly patient and made learning all the skills feel easy and fun. They really made sure I was confident and comfortable every step of the way.
What really sets them apart is how helpful and friendly they are. It wasn't just about getting certified; they genuinely cared that I had a great time and understood everything. They're always there with a smile, whether it's helping with gear or just sharing cool facts about the marine life around Rasdhoo.
And honestly, you don't just feel like a customer – you feel like part of their diving family. The team creates such a warm and welcoming vibe, making every dive feel like an adventure with friends. That personal connection makes all the difference.
Whether you're new to diving like I was, or you're already certified, Alihuras Rasdhoo is the place to go. They made my Open Water journey unforgettable, and I can't wait to dive with them again!
Date of experience: June 12, 2025
Reply from PADI
It was super cool and very interesting !!
Thanks to Danial Hazman, best instructor ever !!
Date of experience: May 11, 2025
The Pearl divers staff,service and the overall experience far exceeded for our expectations. My diving Instructor Mr.Rushan was carefully guided me on the course understanding my strength & weaknesses.I recommended him as one of the best Instructor. Such a amazing diving experience at Nilaveli, Trincomalee, Sri Lanka.
Date of experience: May 21, 2025
Reply from PADI
My experience with dive culture are amazing. They learned me a lot about nitrox and megafona en coral specialty. I wanne come back time.
Date of experience: May 22, 2025
Reply from PADI
I have wanted to learn to dive for 20 years. Once I met Wenzel and spoke with him for just a few minutes, I was In. He is a Amazing instructor!! Tough but Fair instructor. Reminded me of my old brother. Very clear instructions and patience with at first! Once we moved into the open water he became even Better!!! The whole staff at Sandals did a great job making it an incredible experience!!!!!
Date of experience: May 20, 2025
Had a really good time at Matahari dive center (Perenthian), everyone is really nice, professional and careful !
Jeremy is an incredible teacher with a good eye to spot the really cute nudibranch and fishes !
You’ll never want to leave
Date of experience: May 19, 2025
Reply from PADI
I had an absolutely amazing experience with the scuba diving center (scuba birds), and I want to extend my thanks to the entire team. safety, and passion for diving were clear from the moment I arrived.
A special thanks goes to Instructor Meick — his patience, deep knowledge, and calm guidance made the whole experience unforgettable. He made me feel completely safe and confident underwater, turning what could have been a nervous first dive into a truly magical
Date of experience: April 27, 2025
It kept crashing and I had to start over and over
Date of experience: May 07, 2025
I am an advanced diver and I have lost my dive card. PADI can replace it with an electronic version at virtually no cost to themselves but charge £45! And to add insult to injury they mandate you make a charity donation of £10 on top of this without an option to decline. £55 for a replacement digital card is extortion - there is no other word for it.
Date of experience: April 22, 2025
Website is a desaster, Login fails lot of time, shop changed selction during process
Date of experience: April 07, 2025
After more then 22 years working in diving with padi !I will cross over to SDI ! The padi organisation been sold many times but this gready ripping off new system is the worst ever!!
1000s of people working in Bristol for nothing!! They are employed by them friends and family to don't do nothing and get paid from our renual money!!! And no Service provided at all ! Iam almost course director..I paid alot of money to padi ...my advice to new instructors go out of this padi system ...cheaper and better for your carrier..
Date of experience: March 27, 2025
[13 Mar 2025]
I was asked to send my concerns directly to customerservices @ padi.com. It's not a legitimate email address. My email bounced back.
[12 Mar 2025]
My physical card was issued in 2008 and details are fading. Now PADI want their certified divers to pay $48 USD to digitise their physical card to an e-card.
It's exploitative and monopolistic pricing.
I've already paid my dues, and a fee mind you, to PADI to be a certified advanced diver more than 17 years ago. In an increasingly digital world, why does PADI find it acceptable to exploit divers just to digitize their physical certifications? Academic institutions don’t charge for digital certifications, so why would PADI think it's reasonable to charge $48 USD for one?
It's 2025. Yet PADI customer agents are suggesting that I should carry an old faded card around if I do not agree with the fee. There are many ways to generate profit. But to exploit your certified divers for digitising their certification? Shame on you, PADI.
Date of experience: March 12, 2025
Reply from PADI
Awful awful web site!
eLearning platform is a joke
Site is always down!
The web master should be fired
Great job PADI - you cheap skates get what you pay for
And screw you for taking up so much of my time waiting for pages to load on your worthless site!
Date of experience: March 03, 2025
Reply from PADI
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