I recently purchased a vehicle from Motor House Bedford and unfortunately, the experience has been nothing short of frustrating and disappointing. The car came with a “fresh” MOT and was supposedly fully serviced and inspected by their in-house team. But from the moment I got it, it was clear that something wasn’t right.

There were mechanical issues that no genuine MOT or proper service should have missed. It makes me seriously question the legitimacy of the MOT certificate that was issued. In my opinion, the MOT is either falsified or carried out with zero care or integrity. The supposed service? Just words on paper. Either it was done incompetently, or not at all.

What’s even more suspicious is the delay they caused in allowing me to collect the vehicle—stalling until the 3-month period had passed, conveniently putting it outside the window where VOSA can investigate and dispute an MOT. That’s not just poor customer service; it feels deliberately dishonest.

Their in-house repairs and servicing are not to be trusted. I wouldn’t recommend this dealership to anyone. If you're thinking of buying from Motor House Bedford, do yourself a favor: have the car independently inspected, and don’t rely on their paperwork or promises.

Date of experience: April 11, 2025

It is so easy to use and they guide you all the way wonderful

Date of experience: August 02, 2024

i rang them to say my economy 7 was not working, they sent an engineer out within 2 hours, the guy was very helpful and pleasant , he explained what he thought the fault was and went ahead and changed my old meter , fixing the fault , the whole experience was was handled very well in my view from the phone call to the job getting done , I, am very happy with the whole experience

Date of experience: November 14, 2023

I booked a two day stay in the Dovenby Ship to go to a funeral of a friend, 29th April 22 leave Sunday 1st May on Friday 29th of April around 10am gets a call from the manager of the hotel telling me they had been a flood and had left them with no hot water ,they where hoping to get it fixed the next day but could not promise so i could cancel if i wished and all money would be reimbursed so i canceled spoke to booking.com they would sort it out and i would get my money back , its now the 10th if May no money back ￡80 and no answer from the Dovenby ship or Booking.com 2nd time let down by Booking. com will never use again and will block on my laptop. tptal waste of time and money

Date of experience: May 10, 2022

great bed very good firm to deal with , they guys that put the bed together very polite and extremely helpful, i would recommend, get laid beds very highly

Date of experience: October 03, 2021

the reason i have given 3 stars is i thought i would give you two more stars than the the times i have won after playing for 10 years ,which is far better odds than you have given me , cheers

Date of experience: June 29, 2021

I rang comsave today, just to talk about my savings , talked to a guy named Dale I found the guy really easy to deal with , listened to what I had to say, then advised me of my options , found the whole thing a pleasant experience

Date of experience: May 12, 2021