InPost UK logo
Visit website

InPost UK Reviews 1,270,516

•
TrustScore 4.5 out of 5

4.7

Shipping and Mailing Service
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly experience, highlighting the intuitive lockers and straightforward instructions for sending and collecting parcels. The convenience of InPost's service, including its accessibility at any time and numerous locations, is frequently mentioned as a major advantage. Consumers also value the speed of delivery and the regular updates provided throughout the shipping process. People find the digital label option particularly useful, especially when they don't have access to a printer. However, some reviewers have encountered issues such as lockers being out of service, difficulty reaching parcels in high lockers, and occasional errors with labels or incorrect deliveries. Despite these issues, the overall sentiment remains positive, with many users recommending InPost for its ease of use and convenience.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Had notification parcel arrived in locker it's great you can pick up when it's convenient to you. All hassle free scan it or put in code easy. Happy customer. Thanks again InPost Lockers.

Rated 5 out of 5 stars
Verified

This is one of the easiest and most convenient parcel drop off boxes to use. I have never not been able to get a box when I do a return. This is also a safe way to send off your parcels. You also get... See more

Rated 5 out of 5 stars
Verified

I love InPost! It’s quick, easy, reliable and most of all affordable! You always know where your parcel is whether sending or receiving and it always arrives on time! It’s my go to parcel company!!!

Rated 4 out of 5 stars
Verified

Only 4 stars today as the door on the locker would not open after entering all the correct codes. After following the on screen instructions and making a phone call to relay further codes and location... See more

Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

Written by the company

See what's free

Check which small, medium and large compartments are available in our lockers with the app

Download now More InPost tips

About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 4 out of 5 stars
Verified

Extremely easy to use at most locations…

Extremely easy to use at most locations if you are a previous user and know the ropes. However, if the sun is shining on the screen it is very difficult for someone who is not familiar with how it all works to read the instructions.

Date of experience: July 03, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look