Verified
As a first time customer I had an awful experience. Thankfully I called back after being cut off gas supply and got a wonderful man called Victor! He couldn’t do enough to help and was such a lovel... See more
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Verified
Website very easy to use: quickly becomes familiar. I enter readings every week and am able to compare the costs of the electricity and the gas as time goes by: very reassuring. Am kept informed wh... See more
Verified
I have returned to Scottish Power after a year elsewhere. So despite the smart meter being one installed by Scottish Power several years ago, they 'can't read it' This means that I cannot register for... See more
Invited
I was given the information I needed which was the advisor undertook to arrange anew account to be sent after I had submitted a new gas reading. It is my fond hope that all the problems with the smart... See more
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.3
Excellent
121K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
Invited
My Issue
In 2 Months, they took from my account £255 per month in 2 months. They told me that they would refund, but they didn't refund my money back to my account. They told me that they would refund a week ago and I'm still waiting.
Date of experience: July 06, 2025
Verified
Terrible
Terrible. Called over 5 times to sort out house move (most of which I waited 10-15 mins to get hold of someone after trying the totally ineffective ‘bot’ online help. Wanted to set up duel fuel, sort out app. Still not sorted. If don’t get response tomorrow will be cancelling contract. Awful service.
Date of experience: July 05, 2025
Verified
Invited
I changed my mind re a tariff change…
I changed my mind re a tariff change and it was cancelled, and at the same time the mistake Scottish Power made that I wanted to leave was rectified, I didn’t want to leave and felt quite stressed, and was reassured by the member of staff.
Date of experience: July 06, 2025
Verified
Easy website to use and prices clear.
Easy website to use and prices clear.
Date of experience: July 05, 2025
Invited
The agent whom I spoke to was helpful…
The agent whom I spoke to was helpful and answered all my queries.
Date of experience: July 06, 2025
Verified
You asked to increase my dd last month…
You asked to increase my dd last month then reduced this month
Date of experience: June 28, 2025
Verified
Thank you for making the switch easy
Thank you, efficient, polite and quick
Date of experience: July 01, 2025
Verified
Moved home a nightmare experience
Moved home
Needed to give meter reading old property by phone as requested
It was a nightmare on an already stressful day. Couldn't understand a word man said and he very inpatient
Had put phone down and try emailing the reading
Date of experience: June 30, 2025
Invited
Many good features.
I have been with S P for about 15 years. I find them easy to contact (good thing these days) helpful, very good, simple to operate on line service. Yes, in general
very good overall rating.
Date of experience: July 06, 2025
Verified
Quick and easy to change tariff and…
Quick and easy to change tariff and monthly DD.
Date of experience: June 29, 2025
Verified
EASY TO CARRY OUT
setting the fixed price option was easy to understand and carry out
Date of experience: July 01, 2025
Invited
Customer service rep helpful
Customer service rep helpful. Set new 12 month contract. Yet to receive a written confirmation of this.
Date of experience: July 06, 2025
Verified
Every thing went like clockwork just…
Every thing went like clockwork just like it says on the tin
Date of experience: July 01, 2025
Verified
Verified
The only downfall is the paperwork
The only downfall is the paperwork. Especially if youre not good with email. Paperbills aer better.
Customers srvices are great and for me at the moment have no problems.
Date of experience: July 02, 2025
Invited
Verified
The app is very easy to use and…
The app is very easy to use and understand and helps me stay up to date with my payments
Date of experience: July 01, 2025
Verified
Invited
I am a new customer and was able to…
I am a new customer and was able to confirm what I needed to know in a short phone call
Date of experience: July 06, 2025
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