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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the responsiveness, patience, and helpfulness of representatives like Elisha, Trisha, Chris, Beth and Hardeep. Consumers appreciate the clear communication regarding order updates, delivery schedules, and any queries they may have. Many reviewers specifically mention showroom visits, where staff provided knowledgeable and pressure-free assistance. People also express satisfaction with the delivery service, often mentioning punctual arrivals, friendly and professional delivery personnel like Adam, Luke, Peter, Carl, Todd, Kyle, Franqui and Ben. The quality of the beds is frequently commended, with reviewers noting the use of solid wood and excellent craftsmanship. While some customers report minor issues with assembly instructions or delivery, the overall sentiment remains highly positive, with many recommending the company to others.

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Rated 5 out of 5 stars

We were served by Atif in the showroom, he was extremely helpful and knowledgeable about the storage options and asked a lot of good questions to help us choose the right bed. We're excited to receive... See more

Rated 5 out of 5 stars

Todd & Frankie visited my home this morning to repair my four poster ottoman bed and did a fantastic job! They replaced the broken panel and piston with no fuss and even touched up some scuffed woodwo... See more

Rated 5 out of 5 stars

I have ordered a custom made bed today from this company. I had a lot of questions regarding the adjustment of sizes for the frame and mattress. Also questions regarding delivery date. I did all th... See more

Rated 4 out of 5 stars

The bed is amazing but I was not too happy with one of the delivery men. He kept moaning about how narrow our stairs are - we live in a Victorian house. That person refused to take his shoes off and h... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Mattress Store

Written by the company

Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Showroom visit

We were served by Atif in the showroom, he was extremely helpful and knowledgeable about the storage options and asked a lot of good questions to help us choose the right bed. We're excited to receive our new bed! Thanks for the excellent customer service.

Date of experience: July 05, 2025

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Rated 5 out of 5 stars

Adam and Luke were both really helpful…

Adam and Luke were both really helpful and friendly, delivered and constructed new bed efficiently and effortlessly and returned previous order (my mistake ordered a bed too small) with out any quibbles!

Date of experience: July 03, 2025

Rated 5 out of 5 stars

I have ordered a custom made bed today…

I have ordered a custom made bed today from this company. I had a lot of questions regarding the adjustment of sizes for the frame and mattress. Also questions regarding delivery date. I did all this by email and every time I had quick response from the company, particularly Elisha and Trisha. I appreciated their help in answering my questions and reassuring me. From the excellent communications I am very confident that, should I need more help, Trisha and colleagues will be very patient and helpful. I am looking forward to getting my new bed. I am so glad I found this company online.

Date of experience: July 02, 2025

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Rated 5 out of 5 stars

Fantastic

Fantastic. Great delivery service, texted timing updates, arrived on time, friendly service, took care of my home whilst carrying the heavy parcels, and a great bed. Thank you

Date of experience: July 02, 2025

Rated 5 out of 5 stars

Great bed, great delivery service

Adam and Luke delivered our (third!) Get Laid Bed today. Arrived to promised time slot. Completely professional and polite, and quickly assembled the lovely bed. We love all our Get Laid Beds and would highly recommend.

Date of experience: July 02, 2025

Rated 5 out of 5 stars

Storage Bed

The bed looks great and the delivery was smooth. Pete and Todd did a great job putting it together and ran through everything I needed to know.

Date of experience: July 01, 2025

Rated 5 out of 5 stars

I had a fantastic experience at Get…

I had a fantastic experience at Get Laid Beds. Chris showed me around the whole show room and explained everything so well. He's super friendly, and approachable. The products are extremely high quality and real wood.

Date of experience: June 30, 2025

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Rated 5 out of 5 stars

Showroom Visit

We visited the showroom at the weekend to look at the variety of beds available. Elisha was knowledgable and very helpful in answering all our questions. A true asset to the team. The fact that it was by appointment meant that we were the only people there, allowing us to take our time at looking at all the beds without any pressure.

I’ll be placing the order today, now that we know what we want. Elisha, thanks again for all you help.

Date of experience: June 28, 2025

Rated 3 out of 5 stars

5 🌟 product! (but Assembly too difficult!)

Product - 5 Star
Space Saver Floating Bed, Small Super King size (5’ 6”) in Grey Wash

Price - 4 Star
£758, a little high but it’s a large 5’ 6” bed.

Delivery - 4 Star
Get Laid stuck to their delivery slot, and communicated well throughout the wait as there was a 2 week lead time, which I accept is because the products are hand made.

Appearance - 5 Star
It looks great assembled. Lovely product. Solid. Well finished.

Assembly - 2 star (lacked some pre-drilled pilot holes)
Really wasn’t ideal. You need a hand drill or electric screwdriver to get the screws in as only the main screw holes are provided.

No headboard pilot holes or measurements provided. The headboard for this frame is in 3 tongue & groove pieces which slot together, you have to work out where to position the supporting uprights (legs) to screw to these pieces so they are clamped and fixed as one piece, whilst also allowing a 20 mm gap vertically from the top of the headboard. It was really difficult to hold the 3 slats together and the uprights in place, especially as the uprights are tapered to allow the headboard to gently slope backwards. I feel like it’s a big ask to expect customers to know how to work all this out and have the correct power tools.

The maths was stressful. Pilot holes really would’ve helped as it was super stressful worrying we would mess it up. I was not anticipating this. We had to borrow a power tool from a friend to get the screws in as it was a lot by hand.

The slats were also not marked out, no pilot holes provided. Again some complicated maths to space them evenly. No directions on how best to do this. Where to position the first slat. It was stressful but we got there in the end. It took far longer than anticipated and the air was blue a few times.

Lovely product, looks amazing but for £758 I really wasn’t expecting to do the carpentry and maths! Took two of us over 90 min to figure it all out.

Date of experience: June 28, 2025

Rated 5 out of 5 stars

Customer Service Team

Customer Service Team - 10/10!

Elisha has just helped answer all of my measurement/delivery and summer sale queries. She even sent me a payment link to proceed with my order after all of our discussions on different add on options, put everything together for me. Great comms, can't wait to get the bed in a couple of weeks.

Date of experience: June 28, 2025

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Rated 5 out of 5 stars

personalised service

personalised service - get a human on the phone when you call them! High quality beds. Delivered on time. Friendly person, Franqui, who made the bed for me.

Date of experience: May 01, 2025

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