very simple and only took a few minutes,
Date of experience: December 17, 2023
BA
Billy Anderson
United Kingdom
Reviews
Review of DiscoverCars.com
Review of IgluCruise
norway cruise
Joanne was very helpful.All done very quickly and efficiently.Hopefully the cruise goes ahead this time
Date of experience: May 04, 2021
Reply from IgluCruise
It is great to hear you were happy with the service you received while booking your upcoming cruise with us. Thank you for your booking and for taking the time to provide us with your positive feedback. Kind Regards.
Review of Trailfinders
Great service from Doug in booking our 2022 trip to Japan.
Booked a trip to Japan for next year. Went into the Trailfinders shop in Castle St, Edinburgh, and our rep Doug organised everything for us, explaining everything, making sure we were happy with every option and doing all the hard work for us.
I would definitely consider making further bookings through them.
Date of experience: May 01, 2021
Reply from Trailfinders
Dear Billy
Thank you for letting us know just how helpful your consultant has been and we are glad to hear that based on your experience you would have no hesitation in using Trailfinders again. I will be sure to pass on your compliments.
Best regards
Trailfinders
Review of Holidaysafe Travel Insurance
cruise supplement refunds
no refunds provided for cruises that were cancelled by the government.Disappointing when there would obviously be no cover required.No answer given to my initial query on this apart from the automatic response.Finally got a response when I queried before this year's renewal.
Date of experience: December 24, 2020
Reply from Holidaysafe Travel Insurance
Hi Mr Anderson,
Thank you for taking the time to leave a review, my name is Takara and I am a member of the Holidaysafe team.
I'm sorry to hear that you did not receive a response when you made a query - could you please confirm how this was done (via email, telephone, webchat or social) so I can ensure the team concerned are made aware of the service we strive to achieve.
In relation to a refund, I would need more information to confirm what you are entitled to and can happily look into this for you as well as the above lack of response. In order for me to do so, can you please email me directly at [email protected] with your DOB, postcode and reference number.
Kind Regards,
Takara
Review of Avro Energy
No problems
No problems so far.Easy to enter readings and no queries with bills.
Date of experience: April 29, 2019
Review of CICAR
impressed
No problems at all picking up the car at Lanzarote Airport.Similarly car was returned and we were dealt with in a total of 2 minutes.
We liked the option of cash or credit card when collecting and all inclusive insurance meant what it said.Only minor complaint was that the car didn't have air conditioning so if important to you make sure you check you have it and it is working.
Would highly recommend.
Date of experience: March 18, 2019
Review of Virgin Trains
outstanding refund
On 10th May I received a refund from Virgin for a trip to Preston from Edinburgh on 22nd April which had arrived over 2 hours late.Unfortunately there were 5 of us on the trip but the refund was only for 1 ticket.I immediately went on live chat as requested but they said they couldn't deal with that and I should email in.I also tried phoning but it just kept ringing.Since then I have emailed twice but only get automated responses and then nothing.The letter I received is very pleased with itself for dealing with my complaint so promptly .If only it was dealt with as I am due to refund money to the others and can't get it finished with.If there was a decent alternative I would never use this lot again as trains I get are invariably late.
Date of experience: June 23, 2018
Review of interactive investor
ISA transfer
I have been trying to transfer my ISA from Fidelity since early January.At first they tried to blame Fidelity but after contacting them it was clear the problem was with II.In early March they finally transferred 3 of my funds with no sign of the other 2 .I have contacted them by phone, secure messaging and finally direct to an II complaints email about 1 week ago.
1 of the remaining 2 funds got transferred yesterday but still awaiting the last one.The really irritating thing is there is little or no communication to what to me is a serious problem.
There is no danger I would transfer my wife's portfolio after this fiasco.I can only assume the people rating it 5 stars have not had any dealings with simple ISA transfers.
Date of experience: April 25, 2018
Reply from interactive investor
Thank you for taking the time to leave your review Mr Anderson.
I have reviewed the details surrounding your transfer and i am sorry to learn of the delays. Some challenges were outwith our control and we will detail that to you in writing in the coming days. One of our Senior Complaint Handlers will give you a call to discuss it too.
I hope that once we have explained the situation, you are willing to give us the chance to prove that you have made the correct decision in transferring to us.
All the best with future investing!
Julie Baxter
Head of Customer Service