This is a good value reputable travel insurance company for those with medial conditions. But, most importantly, when unfortunately we had to cancel our cruise the day before it was due to start, we w... See more
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Verified
The ability to speak with an Advisor who was competent, professional and friendly. Aged 73 the thought of having to arrange anything online is daunting to say the least. Thank you.
Verified
Quote didn't include our previously declared medical conditions. When trying to add them the quote disappeared which meant I lost my renewal discount. As a result I had to ring up and it was an Asian... See more
Verified
Booking clerk a very nice lady. Git me tye best annual insurance policy fir my specific holidsys but stressed if outside the european only package thrn j must ring and extend cover.
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-8pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.6
Excellent
18K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
Verified
Well informed and helpful
Well informed and helpful. Long process made easier by Holiday safe representative.Thank you.
Date of experience: July 03, 2025
Verified
Renewal experience
Quote didn't include our previously declared medical conditions. When trying to add them the quote disappeared which meant I lost my renewal discount. As a result I had to ring up and it was an Asian call centre which was not easy to understand, this was a particular problem when going through the medical questions where they pronounce words differently.
Date of experience: July 02, 2025
Verified
Fantastic I have used this company…
Fantastic I have used this company before and will continue to in the future
Date of experience: June 15, 2025
Waste of time based on company giving wrong informationOn making a claim for a cancelled…
On making a claim for a cancelled flight/new booking due to the power outage in Portugal, I was told that I was covered but needed certain documents and to wait until I had been reimbursed. I waited and in the meantime got the documentation together. I spent time both online and on the phone - trying to get a flight delay report from the airline. I had difficulties with this and am very frustrated that I spent so much time as it turned out to be in vain as at the end I was told by Holidaysafe that I wasn't in fact covered. Why was this not clear at the start? This is not about the rights or not of the cancellation cover - it was about being given the wrong information and wasting time.
Date of experience: June 24, 2025
Verified
1st time making an insurance claim
1st time making an insurance claim. I was pleasantly surprised that it wasn't as much hassle as I'd expected.
I received claim amount 2 weeks after submitting claim. I made sure all information & evidence was correct before even submitting claim i.e. their doctors form completed not just a doctors letter , various confirmations and invoices correct and accounted for etc.
Calling for information / updates wasn't the best as call centre operators seemed somewhat confused but eventually we got there and all was well in the end.
Date of experience: June 11, 2025
Verified
Excellent travel insurance.
The staff are friendly, knowledgeable and helpful. The insurance cover is comprehensive and the range of options for travellers is good. In addition the cost is very competitive.
Date of experience: June 17, 2025
May use AI-assist with repliesRead more
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I have NEVER in the whole week of…
I have NEVER in the whole week of obtaining many, many holiday insurance quotes from holiday insurance companies, had to go through such an extremely long winded rigmarole as I have with Travelsafe today. Their general questioning was bad enough, where I felt everything had to come from my side, when it was information and guidance from them that I needed. However, when it came to my medical conditions, I was absolutely appalled and astounded at the ridiculous amount of time they took up over each individual condition and therefore the vast amount time they caused me to be on the phone !!! For each condition I stated, Holidaysafe have a HUGE and I mean HUGE, list of sub-questions - seriously to the point of ridiculousness, even repeating and repeating questioning over things I had already answered !!!
NO other company I have contacted has deemed it necessary to ask such unnecessarily protracted questions in order to supply a quote, so little surprise, that after I bore the outrageously painful procedure in order to finally get the quote (which was not even competitive ) I stated that in no way would I EVER be taking out any insurance with Holidaysafe . If there was an option to give a zero to Holidaysafe I would do so !
Date of experience: June 18, 2025
Reply from Holidaysafe Travel Insurance
Hi Irene,
Thank you for taking the time to leave us a review and I am sorry to learn you find our questioning ridiculous and time consuming.
If you could please email us on responses@tifgroup.co.uk, providing your full name, DOB and post code, we would be happy to look into this further for you.
Kind regards,
Claire
HolidaySafe Team
Verified
Verified
The ability to speak with an Advisor…
The ability to speak with an Advisor who was competent, professional and friendly.
Aged 73 the thought of having to arrange anything online is daunting to say the least.
Thank you.
Date of experience: June 08, 2025
Customer Service @ it's VERY best
Customer Service @ it's VERY best. Just renewed our (over 70's) holiday insurance with Sandra @ Holidaysafe & just wanted you say,a MASSIVE thankyou for her patience & helpfulness,also for the VERY competitive quote. I phoned another well known company & though it was a much shorter conversation, their quote was almost treble that of Holidaysafe & though it takes longer you feel very secure in the knowledge everything has been covered. When it's time to renew, I will DEF not waste my time looking @ competitive quotes, as each year Holidaysafe comes out on top. Thanks again Sandra for ALL your help
Date of experience: June 03, 2025
Verified
Competitively priced policy for people…
Competitively priced policy for people with pre existing conditions.
Date of experience: May 18, 2025
Verified
The person I spoke to was very helpful
The person I spoke to was very helpful, so my thanks to her
Date of experience: May 15, 2025
Verified
Returning Customer
I am an existing customer and wanted to renew with Holidaysafe because I have had a very good experience in the past. I was able to speak to an adviser on the phone who was helpful and answered my queries.
Date of experience: May 09, 2025
went to renew my annual insurance…
went to renew my annual insurance policy to discover the cost had gone from £99.50 as quoted April 1 to £189.04. Young man told me that in addition holidaysafe are no longer covering customers over 74 years of age.
Date of experience: April 25, 2025
Reply from Holidaysafe Travel Insurance
Hi Katherine,
Thank you for taking the time to share your feedback. I am so sorry to hear you are unsatisfied with your experience with us.
We can cover returning customers up to the age of 79, so that is not a problem.
Would you be able to send your details to responses@tifgroup.co.uk please? I would like to arrange for a member of our customer service team to take a look at your quotation price for you.
Kind regards,
Amber
Kind regards,
Amber
Verified
Reasonably priced insurance
Provided insurance for my husband who is living with Prostate Cancer at a very reasonable price.
Date of experience: April 17, 2025
Verified
Verified
Had a small problem and it was sorted…
Had a small problem and it was sorted within minutes
Date of experience: April 11, 2025
Verified
Very easy to book online and…
Very easy to book online and competitive price.
Date of experience: March 28, 2025
Verified
Verified
Excellent quick and efficient service
Date of experience: March 20, 2025
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