outstanding refund
On 10th May I received a refund from Virgin for a trip to Preston from Edinburgh on 22nd April which had arrived over 2 hours late.Unfortunately there were 5 of us on the trip but the refund was only for 1 ticket.I immediately went on live chat as requested but they said they couldn't deal with that and I should email in.I also tried phoning but it just kept ringing.Since then I have emailed twice but only get automated responses and then nothing.The letter I received is very pleased with itself for dealing with my complaint so promptly .If only it was dealt with as I am due to refund money to the others and can't get it finished with.If there was a decent alternative I would never use this lot again as trains I get are invariably late.
Date of experience: June 23, 2018