cruise supplement refunds
no refunds provided for cruises that were cancelled by the government.Disappointing when there would obviously be no cover required.No answer given to my initial query on this apart from the automatic response.Finally got a response when I queried before this year's renewal.
Date of experience: December 24, 2020
Reply from Holidaysafe Travel Insurance
Hi Mr Anderson,
Thank you for taking the time to leave a review, my name is Takara and I am a member of the Holidaysafe team.
I'm sorry to hear that you did not receive a response when you made a query - could you please confirm how this was done (via email, telephone, webchat or social) so I can ensure the team concerned are made aware of the service we strive to achieve.
In relation to a refund, I would need more information to confirm what you are entitled to and can happily look into this for you as well as the above lack of response. In order for me to do so, can you please email me directly at [email protected] with your DOB, postcode and reference number.
Kind Regards,
Takara