Room is well cleaned and was good. Nothibg to complain

Cute house, clean, comfortable, great location

Easy to find rentals and priced better than the big national competitors.  

I experienced auto renewal last year and at that time I contacted Furnished finder.  They stated their no refund policy and suggested that I disabled the auto-renew option.  Which I did with them on the phone.  I asked about removing my credit card from the account, they stated it could not be removed.  I asked about a confirmation email proving that auto-renew was disabled, they stated I would receive an email.  I received an alert this year stating that my card was being charged.  I contacted customer service to state that I disabled auto-renew last year.  I asked if I would have received an email, they stated yes.  I logged into the account, toggled the function, and no email was sent.  I am disputing this charge, and I will be sending a formal complaint to the better business bureau.  Unless the consumer takes a picture they have no proof that this option is disabled.  I haven't used the app in 2 years.  I requested that my account be deleted along with all of my data, I was told it would happen in 48 hours.  It has been nearly 3 weeks, and the account is still active.  This is the very reason I never sign up for auto renewal, and the very reason providers do this is so they can get your money.  

Great customer service. Very helpful and informative 

We had 3 families for a birthday reunion- 6 adults and 3 under 5.   The house and the location were perfect in every way.  We especially appreciated the playground less than a block away and the easy walking access to everything in town. 

To be fair the content seemed good from what I saw. 

The issue/ problem is with the refund policy-- written or unwritten (was not disclosed to my orally or in writing from what I can see based upon my research) 

My conversation with the person I spoke with was that I would sign up with partial payment, but I had no time to implement the program since I'm busy with another business along with real estate deals.

I agreed to sign up on condition an assistant I had at the time would implement the program after he returned from the holidays.

I had to let that assistant go and contacted 10xbnb to inform them that I was unable to implement the course due to time constraint since I had to fire my assistant,

I politely requested a refund as I did not put the course to use.

I was met with similar experience as others that requested a refund-- was not disclosed that there are no refunds. 

Not only was refund refused, there is no access to the program-- so they kept $2,000 of my money and I have no access to anything-- that's not just wrong, it's inequitable.

I've filed the dispute with Capital One and contacted the others on Trust Pilot that had same experience to see if they are interested in joint complaint as co-plaintiffs to recover the refund.

I used to litigate as a former whistleblower that exposed massive banking fraud, foreclosure fraud, securities fraud, judicial and government corruption and complicity after the 2008 engineered financial crash.

I litigated in several different states in state court, federal court, bankruptcy court and docketed a case against Citibank in Panama.

This is relevant to the review since I'm familiar with elements to a contract and consideration. 

This is not legal advice- do your own research and hire legal counsel if necessary-- great resource is Just Answers- i pay for monthly subscription

My paralegal is researching the case law on this matter and I'll be drafting a complaint to file to recover the $2,000 and any other relief that the court grants.

As a business owner and real estate investor for the past 25yrs i deal with customers of our building supply business and construction business. 

We receive refund requests on an occasional basis and if there is good cause (damaged goods, did not get what they were promised, etc) good business practice is to resolve the matter without being taken advantage of by the public.

 It's a too way street that both parties should be treated fairly.

In this matter- either clearly stating plainly that no refunds will be given, buyer beware, and disclosing that there is no dispute resolution option so the consumer goes into the agreement with 100% eyes open would be the right thing to do.

The fact that I'm not the only customer who experienced the same issue with refunds arises to a pattern and practice of business behavior

I hope this issue is resolved amicably and I don't have to resort to taking further measures as it's a waste of time and energy for all parties, but it still has to be addressed

Top-notch service! The home was perfect for our family getaway. Thanks to The Marco Group for making it unforgettable.

As an owner VRBO is the worst company to deal with , customer service is shocking. They have changed policies in my account to suit themselves or to showcase themselves looking good. For example I had a policy on this website that clearly stated 30-60 days full refund and 15-30 50% refund but they have sent all guests a contract showing 14 days full refund , we only learned this recently when a guest wanted to cancel 14 days fire their arrival during peak season. We rely entirely on peak season bookings. They have changed numerous things on our contract, each time dealing with a call centre in India. So terrible and after years with them I will not be renewing our advert. 

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