I placed an order for wheels from InlineWarehouse five days ago. It shipped the following day from California to Salt Lake City via GLS, a third-party logistics company (not a major carrier like UPS or FedEx). According to GLS, transit time to Salt Lake City should be 1–2 days — but four days later, I still have no idea where the package is.

GLS’s tracking page provides only a vague list of scan events, with no meaningful status updates. I’ve tried to reach their support chat multiple times, but it times out after 5–10 minutes and tells me to email them instead. I did that, but haven’t received any response.

The last update shows the package scanned two days ago at a depot in Boise — and now it’s just… sitting there?  In Transit?  Who knows. With the holiday (July 4) approaching tomorrow, it’s unlikely I’ll see the wheels for several more days.

It’s extremely frustrating to be stuck in limbo with no way to get help. Based on this experience, I won’t be ordering from InlineWarehouse again and wouldn’t recommend it to others.

I had mistakenly inputted an old address for an order, and it wasn't until my package was returned to sender that I realized my error. Kayn was responsive and very helpful tracking down my order and making sure that is got sent to the correct address. All star customer service!

Based on my recent experience, Trustpilot’s 1.6 out of 5 (“Bad”) rating for Erik’s Bike – Board – Ski (eriksbikeshop.com) is entirely warranted. Unfortunately, I failed to check customer reviews before placing an order—a mistake I won’t make again.
On June 14, 2025, I placed a phone order to purchase a Size S-3, Specialized Levo Comp Alloy bicycle. My research indicated that various competitors, including Incycle.com, offered the identical model/size for the same price ($4,699.99).  I elected to purchase the bike from Erik’s based upon assurances by the sales representatives that the delivery of the bike would be expedited.
I emphasized to the representative that quick delivery was critical and offered to pay a premium for expedited shipping.  The representative referenced Erik’s shipping policy which states: “We try to ship all orders within 24 hours of the order being placed (Mon-Fri). For orders placed on weekends or public holidays, we aim to ship within 24 hours of the next business day.” The representative assured me that although expedited shipping for bicycles was unavailable it was unnecessary because the bike would ship within 24 hours or, at worst, 48 hours.  
The representative pointed out that the bike does not come with pedals, so I also purchased Specialized pedals for the MSRP of $79.99.
On Monday, June 16th , I received notice that the order had been split and that “one item (pedals) in your order is on the way.”  I received the pedals on Friday, June 20th.
Concerned about the delay, I called Erik’s customer service on Friday June 20th to ascertain the status of the bicycle.  The representative said: “that bad boy will boxed up this weekend and will be out the door on Monday.”  
On Monday, June 23rd, I again inquired about the delivery status of the bike.  I was informed that the bike was at a store that was experiencing performance issues, but that it would be boxed up later that day and would ship on Tuesday, June 24th.  
On Tuesday, June 24th I received an email stating: “THE LAST ITEM IN YOUR ORDER IS ON THE WAY. Track your shipment to see the delivery status.”
This assertion was false.  FedEx tracking showed that a label had been created on June 24th but the bike had not been picked up for delivery to me.
On Wednesday, June 25th, I was informed by Erik’s customer service that the delay in shipping the bike was due to the unavailability of a shipping box.  The representative stated that a box “should be” procured by Friday 27th and that the bike would likely ship on Monday, June 30th.  
When I reminded the customer service representative of the assurances by the sales representative when I placed the order, i.e., that the bike would ship no later than June 17th, and pointed out that Erik’s was in breach of the sales contract, the customer service representative abruptly hung up.
It’s now clear to me that Erik’s could not fulfill the order and effectively canceled it 11 days after accepting full payment. While I waited, other retailers sold out of the bike I wanted. I ultimately purchased a comparable model locally—but at an additional cost of $300.
I believe the facts outlined above speak for themselves… caveat emptor ("let the buyer beware.")


I have exactly the same experience as Daphne her review. horrible company....


Charged 100 bucks for a "duty free" service and 35 DOLLAR SHIPPING! FOR A 100 DOLLAR SCOOTER! Do not buy from here, they do not fairly price and have hidden fees. LOTS of them.

Update, turns out it’s just trumps stupid tariffs. Thanks for reaching out skate shop!

I bought a deck from France, it cost me $127.75 (€120.27) with shipping, which is already relatively expensive. But I was surprised to receive an additional invoice for €24.48 in duties and taxes (handling fees + VAT) from FedEx, some time later. That's a total of almost €150, just for a deck. Moral of the story, do not order from abroad on this site. You will receive an unexpected invoice with the threats that go with it (late payment penalties, etc.), it's really not commercial.

I bought one of their supermatic bindings and it wasn’t designed for someone who weighs 85lbs.  The binding won’t lock (not enough rider weight) and is unsafe. Nidecker made up some bullshit reasons for not letting me do any kind of warranty process.  Absolutely unacceptable, will never buy Nidecker anything ever again.

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