58 Surf Reviews 6

I have exactly the same experience as Daphne her review. horrible company....

Date of experience: September 18, 2024

I had a really disappointing experience with 58 Surf Shop Baleal and cannot recommend them after what I went through.

I bought a Billabong 4/3 Synergy wetsuit from this shop in March 2025. After just two uses, the wetsuit developed delamination in the rib area — an issue that clearly points to a defect in the material. I used the wetsuit exactly as intended, for surfing, and have the exact same model in a 5/4 thickness that never had any issues.

Instead of taking accountability and honoring the brand’s own one-year warranty policy, the shop refused to acknowledge the issue as a defect, claimed it was due to "misuse," and only offered to repair it “as a courtesy.” A repair does not restore the quality of a product that failed after two uses — and a shop selling premium gear should know better.

What made this even worse is that I had to deal with the whole thing during my holiday, and now that I'm no longer in Portugal, the shop is essentially telling me they’ll either repair it or return it to the store — knowing I can't pick it up. Zero effort to find a fair solution.

Customer service has been dismissive and completely unhelpful. For a shop that sells high-end surf equipment, this kind of treatment is incredibly unprofessional.

If you're looking for quality gear and decent after-sales support, I’d recommend shopping elsewhere.

Date of experience: April 09, 2025

I had a very good experience with them... we exchanged several emails to get information on the size of the bodyboard then a month passed I sent them another email and finally I purchased... they might have thought I was just a nuisance who wouldn't buy but they were kind and helpful (I'm a trader too) impeccable packaging reasonable shipping from Portugal to Italy in 5 days... I'll try to make other purchases here

Date of experience: February 07, 2025

Watch out! Sold used board as new

I purchased a surfboard that was advertised as new, but what I received was clearly used, with dings, pressure dents, and obvious repairs. When I raised this with the shop, they refused to offer any compensation, stating that it was on sale. It’s unacceptable to sell a used board as new, and the lack of responsibility from their customer service was disappointing.

Date of experience: October 01, 2024

Terrible service. They have RipCurl Flashbomb on their website with 20% discount specifying that it was available in the shop in Ericeira. Tried to call 3 times to verify but nobody picks up. So I took my car and I went from Carcavelos to Ericeira (40 kms). Turns out there was a mistake on the website, that specific wetsuit wasn't available and there was no chance to get the same discount on any other Flashbomb. No apologize. No chance to talk with the manager. No respect whatsoever. Travelled 80 kms for nothing. All that despite being a pretty loyal customer, spending there a few Ks in the last couple of years. So disappointing.

Date of experience: December 30, 2020