Attempting password reset and no reset email sent. 

Customer service is 9-5 Monday to Friday so I'm stuck without access to the app.

Fine because no urgent need to use it - but imagine of all the alarms were going off and you have no control.

Service technician arrived as scheduled and was able to fix the problem (battery replacement) quickly and showed me how to do it next time.  Very good experience.

Parts were in stock and order was easy to place. When I wrote requesting confirmation of when parts would ship I was provided with the information. Since parts were needed in time to complete design & manufacturing before heading to an installation, Life Safety helpfully accelerated delivery. This provided a little margin in a tight schedule and we finished on time.

My Kidde Long Life Smoke Alarm with a 10 year guarantee failed within 3 years, with the previous one failing within 2 years. This poor review is because there was no possibility to contact them about this - both on the phone or via their website.
Their customer services is the worst I've experienced for a well know brand. 
Avoid their products since they are clearly poor quality. with even poorer customer care. We now know why they are relatively cheap.

Absolute crap. No delivery. No response to multiple emails. ,DONT ORDER FROM THIS COMPANY. They say they are obsessed by customer service. WHAT A JOKE. Am raising with my bank for a refund.
              *** CROOKS ***

Listen to how its mounted to the vehicle. It goes from the battery to the unit and that is it. It doesn't stand between the battery and say the computer! An EMP will travel through the wires frying everything in between! A surge protector is from the outlet to your device. This is not and that makes it not capable of blowing the circuit as breakers or surge protectors do! 

Unit seems to continuously go into alarm.
Changed batteries.
Tried reset.

No customer service anywhere I can find. 


This is what my first review stated:  If I could give this a 0, I would. They charged my PayPal account and I didn't order anything on the date they said I did.  Can't get money back. Trying to get a fraudulent case against them. 
*  I changed my review because they did get back with me and refunded my money within 24 hours of posting the original review. Btw, PayPal didn't do anything.

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