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Company details

  1. Fire Alarm Supplier
  2. Fire Protection Service
  3. Security Equipment Store

Information provided by various external sources

First Alert is an American safety brand company, based in Aurora, Illinois.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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1-star

Rated 1 out of 5 stars

The Unsafe Safe

The definition of a safe is “a strongbox where valuables can be securely stored and protected”. But what do you call a safe that is designed, engineeredand produced to destroy your valuables. You call it First Alert Safe. My First Alert Safe did not keep my valuables secure. I purchased the First Alert safe because it advertised as being fire and waterproof. But unbenouncedto me, this safe was designed to produce its own moisture, moisture that destroys all contents within, without the safe aver being submerged. The moisture contents that this safe produces, grew mold on my passport and madeeverything in it, such as cash and irreplaceable documents wet.When I contacted First Alert and its parent company WoodSales.Inc, they replied by stating: “Due to the materials used in the manufacture, all fire resistant safe have to be opened periodicallyto prevent moisture. We also recommend keeping valuables in such as jewelry or passports in an air tight container, to prevent moisture damage. This can be found on page 10 of the owner’s manual.”So how safe are your valuables? Well as long as you protect them from the Safe Alert safes, then they should be undamaged. Or, you should set an alarm to go off every couple of weeks, sothat you can aerate your safe. Or maybe just keep the door open.First Alert also told me that I would have to replace their safe every 5 years, since that is when it is out of warranty and would no longer keep my valuables safe. How often do you replaceyour safe? Do you write the last time the safe was replaced on it, as you would say a water filter? Because if your house burns down 61 months after installing a First Alert safe, and all contents that you wanted to protectare destroyed in this safe, then you are simply out of luck. That said, why would you purchase a product that will not only not keep your valuables secure, but because of its faulty design and defective construction will damageyour valuables while you sleep.

Date of experience: April 30, 2025

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Rated 1 out of 5 stars

50% failure rate on products

We bought a total of 10 AA battery-powered and combo CO2 fire alarms in 2019. To date, half of them have had to be replaced because they stopped working. Their warranty also just cancels replacement orders after talking with them with no notice. I have been waiting months for a replacement. These are cheap off-shore products manufactured with zero quality control and no care for the fact that they could ideally save someone's life if they worked.

Date of experience: May 06, 2024

Rated 1 out of 5 stars

I have 8 devices in my house.

I have 8 devices in my house.. with in one year we had to call 3 times fire fighters to my house due to faulty product.
today I called to see if they can replace all 8.
They refused to.. Please do not buy this product it will cause you a heart attack with strobe light and sound and it will be a false alarm.. Horrible customer service. Model Number #7020BSLA

Date of experience: March 21, 2023

Rated 5 out of 5 stars

Had a problem with some outdated smoke…

Had a problem with some outdated smoke alarms,I called customer service,and at a moments notice they piked up and I had a rep talk to me ,unbelievable someone that fast,best thing about this is this person spoke English no foreigner that I couldn't understand,what a breeze,this lady named Maria took control of my issue and got my problem solved,kind courteous and so informed about the products at First Alert,what a company,very impressed with this service,for any of my future issues with smoke alarms I will be buying them from this company,plus the word gets around,any of my friends or family members in need of First Alert products I will highly recommend this company,thanks so much First Alert rep Maria,you made my day,this company has about the best customer service people around,very impressed,thank you,nick............

Date of experience: November 14, 2022

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