Anne was helpful. I used the chat feature on the website and was quickly connected to a live agent. She figured out my problem and helped me solve it. I just wish I would have known that my order hadn't been processed for weeks because there was an issue with the medication being for my pet and not me. It wasn't obvious when I ordered that I was missing a step. I got no notification about the issue, I had to discover it on my own when I thought it had been too long since I heard anything about my order. Very glad they could help me figure it out though. 

I am writing about CVS's store brand products that try to replace name brands. Specifically, their body wash and skin cream are thin, watery and nothing like the name brands they seek to replace. You get what you pay for. I'm buying the name brands from now on. 

We called in an order on a Sunday.  I got email confirming that the order had been placed. Usually you call within 24 hours for payment confirmation. It wasn't until four days later that I received any further contact.  Late Thursday I received an email that you had tried to call and for me to call back.  Yet there was no record of a call or even a voice mail from you on Thursday.  Only the email and to call back.  

It wasn't until the 4th of July Holiday and when I did call back, the person helping (I think it was Jennifer?) well, she argued with me that basically that you had called and I was wrong, even when I said that maybe they dialed the wrong number. 

Anyways, now I was notified that the prescription had expired and that a new one was needed.  Well, now a whole week was wasted and at least another week would be needed to get in contact with my doctor, get a renewal sent and finally start processing the order.  Add the usual 3-4 week shipment time, it would be 4-6 weeks to receive my medicine. 


In the end, your actions turned into a blessing for us.  We now checked again with another pharmacy that our insurance and found we could get the prescription filled for less than 10% of what we had been paying, and receive it within one week. 
As such, please cancel my order and refund and $$ owed if the payment has gone through.
Karl Sowards

I had high hopes when ordering from Driada Medical, but unfortunately, my experience was far from satisfactory. 

As the product did not work for my underlying issues, the response to the issue and cancelation of auto shipments were handled professionally and with courtesy.  Thank you to the care team for quickly handling the situation,  it made me rest easy know they were prompt and professional, and most all of, courteous and caring .

This place has really good food. Everything is fresh. Customer service and great atmosphere. You have to try it out. 

Highest quality supplements available and reliable 

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