Highly Recommended. I need Jardiance, and it was $570 for 30 pills. I got the generic equivalent (which they will not sell in the US due to patent only) for $200 for 100 pills. They were in a blister... See more
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I love using NWP because it's easy, straight forward, and the pricing is awesome! I'm able to get multiple inhalers for my cat through this Pharmacy, when in America I can't even afford 1! Shipping ti... See more
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Everyone has been very helpful. The only thing I find very inconvenient is the payment process. I would very much like to be able to pay for my medication with my credit card. Is there any reason... See more
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Northwest Pharmacy has been wonderful to and a trusted pharmacy over the years. I decided with the help of my doctor to get off the drug I’ve been getting (between tRump’s insane behavior and worried... See more
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Company details
- #14 of 102 best companies in Pharmacy
- #4 of 8 best companies in Drug Store
- #4 of 49 best companies in Online Pharmacy
- #6 of 37 best companies in Online Prescription Medication Vendor
- #3 of 9 best companies in Veterinary Pharmacy
- #3 of 4 best companies in Wholesale Drugstore
About NorthWestPharmacy.com
Written by the company
Contact info
NorthWestPharmacy.com Call Center, Langley Mall (Canada Post), PO Box 56056, V3A 5N8 , Langley, British Columbia, Canada
- 1-866-539-5330
- CustomerService@NorthWestPharmacy.com
- www.northwestpharmacy.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Invited
Received meds quickly.
Date of experience: June 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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You all make it very easy to order…
You all make it very easy to order prescriptions. Customer service is always nice and considerate. Very efficient.
Date of experience: May 12, 2025
Reply from NorthWestPharmacy.com
Dear Irvin,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
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Excellent service and item arrived on…
Excellent service and item arrived on time
Date of experience: May 28, 2025
Reply from NorthWestPharmacy.com
Dear Kit,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Highly Recommended
Highly Recommended. I need Jardiance, and it was $570 for 30 pills. I got the generic equivalent (which they will not sell in the US due to patent only) for $200 for 100 pills. They were in a blister pack and all official...not counterfeit. What's even better is that even though my doctor's office has incompetent people at the front desk, Northwest Pharmacy made sure to call me and let me know they weren't getting a response about my prescription. I was able to light a fire under them and get them moving on verifying so I could get my order. My medication came swiftly after, sooner than projected. Thank you Northwest Pharmacy!!
Date of experience: June 25, 2025
Reply from NorthWestPharmacy.com
Dear Leslie,
We are grateful for your feedback and appreciate you taking the time to leave such kind words.
The NorthWestPharmacy.com Team
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Good customer service service
Good customer service service. Bad shipping policies
Date of experience: July 04, 2025
Reply from NorthWestPharmacy.com
Dear Bruce,
We are happy you were satisfied overall with the product quality & service we provided and we thank you for sharing your thoughts with us.
We're sorry to hear that our shipping policies didn’t meet your expectations. We understand that when you order products from web-based companies in your country, your packages arrive very quickly which is why we sincerely appreciate your patience and understanding that most of our parcels are shipped to you from outside your country and therefore take longer to be delivered – approximately 8-18 business days for 99.5% of all orders once they are shipped. Every day millions of parcels coming into your country have to clear Customs and this can take some time. Parcels shipped from within your country don’t have to go through the border control procedures and thus arrive sooner. By shipping your orders from places located outside of your country, you benefit from lower pricing than what your local pharmacies charge. We trust the savings is worth the wait and do all we can to ensure parcels arrive as quickly as possible in light of the factors mentioned above.
We encourage you to visit our FAQ section on our website at https://www.northwestpharmacy.com/faq.aspx to learn more about our delivery times. If there was any way we could get your parcel to you faster, we would use it.
We look forward to serving you in the future and appreciate your feedback.
The NorthWestPharmacy.com Team
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Very transparent about delivery times
Very transparent about delivery times. No wait time when I call. Honor price match.
Date of experience: June 30, 2025
Reply from NorthWestPharmacy.com
Dear Philip,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
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Good service and prices
Date of experience: March 01, 2025
Reply from NorthWestPharmacy.com
Dear Geralyn,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
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NP would not fill my perscription as…
NP would not fill my perscription as written by my physician.
Date of experience: June 20, 2025
Reply from NorthWestPharmacy.com
Dear Jack,
Thank you for taking the time to share your feedback.
Allow us to shed some light on why we were unable to fulfill the full quantity originally ordered: the amount requested exceeded a one-year supply based on the dosing instructions provided on your prescription.
We’re only permitted to dispense up to one year’s worth of medication, which is calculated using both the prescribed dosage and the authorized quantity. In this case, the original order went beyond that limit. With your approval, we adjusted the order to reflect the maximum allowable amount.
We hope this helps clarify the situation, but don't hesitate to contact us should you wish to discuss this further.
The NorthWestPharmacy.com Team
Invited
Good communication/service
Good communication/service, shipping in a timely manner.
Date of experience: April 17, 2025
Reply from NorthWestPharmacy.com
Dear Dee,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Invited
The people you talk to are very helpful…helpful
The people you talk to are very helpful and explain all you need to know.
Date of experience: July 02, 2025
Reply from NorthWestPharmacy.com
Dear Joy,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Invited
getting a mail in script
I had a problem from my primary care office getting a script mailed to me so I could mail it to Northwest pharmacy for a refill. Long story short, Northwest Pharmacy offered to help any way they could. They got in contact with my PCP office trying to get the script filled in a timely matter. I took a while, but they got the job done.
Date of experience: July 31, 2024
Reply from NorthWestPharmacy.com
Dear Connie,
Thank you for sharing your experience with us. We look forward to serving you in the future.
The NorthWestPharmacy.com
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NWP is the best.
I love using NWP because it's easy, straight forward, and the pricing is awesome! I'm able to get multiple inhalers for my cat through this Pharmacy, when in America I can't even afford 1! Shipping time is great, usually comes within 2-3 weeks. Their customer service is amazing, always staying on top of everything!
Date of experience: June 16, 2025
Reply from NorthWestPharmacy.com
Dear Sav,
We are grateful for your feedback and appreciate you taking the time to leave such kind words.
The NorthWestPharmacy.com Team
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Easy to work with
Great response. Great price. Wonderfully pleasant to work with. Much appreciated.
Date of experience: June 25, 2025
Reply from NorthWestPharmacy.com
Dear ML,
We are grateful for your kind words. It was our pleasure to serve you as we anticipate the opportunity to do so in the future.
The NorthWestPharmacy.com Team
Invited
Northwest Pharmacy five stars
Northwest Pharmacy has been wonderful to and a trusted pharmacy over the years. I decided with the help of my doctor to get off the drug I’ve been getting (between tRump’s insane behavior and worried that I wouldn’t be able to get it out of Canada) and thus no longer take it. Thank you for being such a great company.
Date of experience: July 01, 2025
Reply from NorthWestPharmacy.com
Dear Sharon,
We are happy to hear you had such a wonderful experience! We are grateful for for the opportunity given to serve you and
we are standing by to assist whenever you need us.
The NorthWestPharmacy.com Team
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The pharmacists there are very helpful with any problems you may have.
I can't get on to the website now. Not sure what the problem is but I need help to do my reorders. Have to call in now.
Date of experience: July 01, 2025
Reply from NorthWestPharmacy.com
Dear Eugenia,
We are happy you were satisfied overall with the service we provided and we thank you for sharing your thoughts with us.
We're sorry to hear you're having trouble accessing the website. Our team is currently looking into the issue, but in the meantime, do not hesitate to give us a call and we’ll be happy to assist you with your reorders.
We really appreciate your patronage and look forward to serving you in the future.
The NorthWestPharmacy.com Team
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I ordered by phone
I ordered by phone, order was processed quickly, and prescription sent from UK in a reasonable time given postage issues and all the rest of politics that no one can help. I was informed of progress of shipment.
Date of experience: March 25, 2025
Reply from NorthWestPharmacy.com
Dear Miriam,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Invited
Fast and easy to order a refill.
Date of experience: June 09, 2025
Reply from NorthWestPharmacy.com
Dear L. Montgomery,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
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Very professional and saves money on…
Very professional and saves money on prescriptions
Date of experience: March 01, 2025
Reply from NorthWestPharmacy.com
Dear Linda,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
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Customers are their number one…
Customers are their number one priority.
Representatives are.always cheerful and ready to help.
Northwest always goes the.extra mile for their customers. Not many like thar anymore. I recommend Northwest to anyone looking for the right prices and the best service anywhere.
Date of experience: October 10, 2024
Reply from NorthWestPharmacy.com
Dear Sandra,
Thank you for taking the time to share your experience with us. We appreciate you being a customer and sharing the word about us.
The NorthWestPharmacy.com Team
Invited
The pharmacy acknowledges my Rx…
The pharmacy acknowledges my Rx promptly and provides helpful updates on filling the Rx and its shipping. Shipping costs are very reasonable.
Date of experience: June 10, 2025
Reply from NorthWestPharmacy.com
Dear Linda,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
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