Anne was very easy to deal with. The entire process however of trying to get Mounjaro has taken a ridiculously long time. We have been using Canada Pharmacy for a year now and really struggled with tr... See more
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Anne was helpful. I used the chat feature on the website and was quickly connected to a live agent. She figured out my problem and helped me solve it. I just wish I would have known that my order hadn... See more
The cost is hard to beat and I like that they will send a follow up call if they are missing something from your order. The only downfall is I've had issues on two orders since you now have to upload... See more
Company replied
The level of customer service is always very high. This is my third order and an error on my part required contact and I used the chat option and resolved the issue in moments.
Company details
- #42 of 49 best companies in Online Pharmacy
- #8 of 8 best companies in Drug Store
- #30 of 37 best companies in Online Prescription Medication Vendor
- #5 of 5 best companies in Pharmaceutical Company
- #86 of 102 best companies in Pharmacy
- #9 of 9 best companies in Veterinary Pharmacy
About Canada Pharmacy
Written by the company
Canada Pharmacy - The Largest Canadian Mail Order Pharmacy dispensing drugs from Canada. Canada Pharmacy serves over 500,000 customers and offers 14 day shipping.
We're Committed To Our Customers
Since 2001, Canada Pharmacy has helped U.S residents access high quality, affordable medications online safely and conveniently. As a certified Canadian Pharmacy, we provide a wide range of prescription and over-the-counter medication safely and securely. Buy your medications online from the comfort of your own home!
Canadian Pharmacy Online
Written by the company
Certified Online Pharmacy
Shopping with Confidence
- 100% Secure Transactions - SSL Encrypted
- Quick & Easy-To-Use Website
- Lowest Price Guarantee
- Exceptional Customer Service
- Quality medications
- Over 30,000 Highly Rated Reviews!
Contact info
PO Box 520, 800-15355 24th Avenue, V4A 2H9, Surrey, Canada
- 1-800-891-0844
- info@canadapharmacy.com
- www.canadapharmacy.com
4.2
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Helpful customer service
Anne was helpful. I used the chat feature on the website and was quickly connected to a live agent. She figured out my problem and helped me solve it. I just wish I would have known that my order hadn't been processed for weeks because there was an issue with the medication being for my pet and not me. It wasn't obvious when I ordered that I was missing a step. I got no notification about the issue, I had to discover it on my own when I thought it had been too long since I heard anything about my order. Very glad they could help me figure it out though.
Date of experience: July 08, 2025
The chat feature is great
The chat feature is great, quick responses and made me feel confident in what they were saying. I wish there was a notification that I needed a new script.
Date of experience: July 08, 2025
Great Response Time
Date of experience: July 08, 2025
Very helpful customer service on chat
Very helpful customer service on chat. Able to adjust existing order to address a change in medication supply.
Date of experience: July 08, 2025
EXCELLENT SERVICE
EXCELLENT SERVICE, WONDERFUL PRICE FOR MY SCRIPT!!
Date of experience: July 08, 2025
Great customer support
The level of customer service is always very high. This is my third order and an error on my part required contact and I used the chat option and resolved the issue in moments.
Date of experience: July 08, 2025
I placed an order on 6/16
I placed an order on 6/16. It has been in customs since 6/20 per the tracking number. I’ve already paid for the product and am being asked to wait until 7/9 to request a replacement. This should not take so long.
Date of experience: July 07, 2025
Reply from Canada Pharmacy
We apologize for the inconvenience you've experienced with your recent order. It's really unfortunate that it has been this long in customs. Typically, it can take up to 5 business days for processing and 3-5 business days for delivery. We appreciate your patience and understanding and look forward to serving you better in the future.
A Very Slow Process
Anne was very easy to deal with. The entire process however of trying to get Mounjaro has taken a ridiculously long time. We have been using Canada Pharmacy for a year now and really struggled with trying to get Mounjaro in a timely manner with most orders. Several times the medication has run out before the Mounjaro ships.
Date of experience: July 07, 2025
I was a little uncertain if I had done…
I was a little uncertain if I had done everything to get my order completed. My chat with Jacque answered all my questions and reassured me.
Date of experience: July 07, 2025
Reply from Canada Pharmacy
Thank you for your positive review. Jacque was happy to answer all your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
The chat agent was very responsive
The chat agent was very responsive. All questions were answered. I plan to use the pharmacy.
But some typos made me question whether it was a bot.
Date of experience: July 06, 2025
Reply from Canada Pharmacy
Thank you for your positive review. We are happy to know that all your questions and inquiries were answered promptly. Our chat agents are real people and available in real time. We appreciate your business and look forward to serving you again in the future.
Chat with Trystan
Chat with Trystan; very quick & professional response. Great service.
Date of experience: July 07, 2025
Reply from Canada Pharmacy
Thank you for your positive review. Trystan was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Customer service was knowledgable
Customer service was knowledgable and took care of my problem
Date of experience: July 07, 2025
Reply from Canada Pharmacy
Thank you for your positive review. We are happy to know that all matters were resolved promptly. We appreciate your business and look forward to serving you again in the future.
Super easy to work with them
Super easy to work with them! Thank you for the quick and clear communication, and fair pricing!!
Date of experience: July 06, 2025
Reply from Canada Pharmacy
Thank you for your positive review and kind words. We appreciate your business and look forward to serving you again in the future.
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Outstanding Live Chat
Heizel came on Live Chat quickly and efficiently answered my question and processed my order.
Date of experience: July 05, 2025
Reply from Canada Pharmacy
Thank you for your positive review. Heizel was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
First time I encountered your CHAT…
First time I encountered your CHAT representative pushing back on fielding my questions. It appears there is a procedural change and the Chat system can not answer my questions - only an email to info -at-groupmedical.com.
Date of experience: July 04, 2025
Reply from Canada Pharmacy
We apologize for the inconvenience you've experienced. Your account and orders are made through our affiliate, Group Medical. They have the proper staff trained to answer your questions and inquiries. We appreciate your patience and understanding.
Easy to refill my prescription!
Date of experience: July 04, 2025
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Payment method needs improvements
You do so many things well and I appreciate being able to get prescriptions with you. My sole issue is you make it an ordeal to pay. Today I had to once again work through chat to get my prescription paid for. It was my 12th order with you and all eleven previous orders were paid by me to you from the same banking account yet I still had to jump through hoops again today. You should look at how Amazon does payments for a clue on how to improve your site. Maybe even consider asking repeating customers if there are any changes to their payment plans. You would get your money quicker and that's always good for you. And, I would be a happy customer looking forward to my next purchase from you.
Date of experience: July 04, 2025
Reply from Canada Pharmacy
We apologize for the inconvenience that you have experienced for making a payment with your order online. We understand your frustration with the restrictions related to credit card payments made through our online pharmacy. Please know we always take customer feedback into consideration, and we are looking into the possibility of expanding on our payment options in the future.
Always friendly and helpful!
Date of experience: July 03, 2025
Reply from Canada Pharmacy
Thank you for your positive review and kind words. We appreciate your business and look forward to serving you again in the future.
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