Excellent service, delivery was well packed and arrived a day earlier than expected ! Quality products. To be honest, prices are comparable to what we pay in Ontario, and delivery fee is very reasonab... See more
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My family that receives the order we send always gets the order the next day or within 3 days and it is a blessing to hear their excitement for the order. Not only does it get there quick but the qua... See more
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This place has really good food. Everything is fresh. Customer service and great atmosphere. You have to try it out.
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Excellent service and delivery for loved ones and family… great pricing, easy website to use, many products in stock and speedy delivery. Life saving service these guys are… thank you so much 🙏
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Company details
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SuperMarket23: Descubre la comodidad de las compras en línea con entregas en Cuba. Navega por nuestra selección y disfruta de entregas rápidas y seguras en todo Cuba. Encuentra todo lo que necesitas, incluyendo alimentos frescos, artículos de aseo personal y del hogar, electrodomésticos y herramientas de ferretería, todo a precios competitivos. Aceptamos pagos por tarjeta de crédito VISA y MasterCard. Garantizamos 100 % de seguridad en las transacciones en línea. Para evitar fraudes y uso indebido de las tarjetas de crédito, nuestro equipo de supervisión analiza la autenticidad de todas las transacciones. En SuperMarket23 estamos comprometidos en proporcionarte una experiencia de compra confiable y conveniente.
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4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
This place has really good food
This place has really good food. Everything is fresh. Customer service and great atmosphere. You have to try it out.
Date of experience: June 09, 2025
Reply from SuperMarket23
Thank you so much for your kind words! We're thrilled to hear you enjoyed the food and the atmosphere. Your support means a lot to us, and we hope to welcome you back again very soon! 😊
The orders for medication that needs…
Prescription medications take too long to be delivered, and the delivery fee is extremely high—$38 CAD just to deliver 35 dexamethasone pills. Given the medication shortages in Cuba, this company seems to be taking advantage of the situation, showing little humanity or compassion.
Date of experience: May 08, 2025
Reply from SuperMarket23
Dear Maridelsy Hernandez,
Thank you for reaching out and sharing your concerns. We understand how important timely access to medication is, especially in the current context, and we are truly sorry to hear about your experience.
We would like to clarify that prescription medications are not subject to additional delivery fees—they are included in our standard service. However, some items such as dairy products, oversized, or heavy goods require special handling and separate transportation, which may incur an additional delivery fee.
If your order included such items, that could explain the higher delivery charge. Still, we would be happy to review the details of your order and clarify everything. Please don’t hesitate to contact our 24-hour customer support team, who are available to assist you at any time and address any questions you may have.
We value your trust and are committed to serving our clients with transparency, empathy, and care. Thank you again for your feedback—it helps us continue to improve.
Very prompt delivery!
Very prompt delivery!! Great staff!!!Products remained intact!
Date of experience: May 05, 2025
Reply from SuperMarket23
Thank you so much for your kind words!
Your satisfaction is our top priority, and your feedback motivates us to keep doing our best every day.
Looking forward to serving you again soon!
One stop shop for anything you want!
One stop shop for anything you want!! Just Great
Date of experience: May 01, 2025
Reply from SuperMarket23
Thank you for your review!
We’re so happy to hear that you found everything you needed with us. Being your one-stop shop is exactly what we aim for, and feedback like yours motivates us to keep getting better every day. We look forward to seeing you again soon!
Servicio rápido y eficiente!
Servicio rápido y eficiente!. También , buena selección de los productos!.
Date of experience: February 07, 2025
Reply from SuperMarket23
Agradecemos sinceramente su valoración. Esperamos que continúe realizando compras con nosotros y solicitando nuestros servicios en el futuro.
Stay away from this site
Charging 50 % of the total purchased is a RIP OFF.
They're taking advantage of the situation in Cuba.
They should be ashame of themselves!!!
Date of experience: January 02, 2025
Reply from SuperMarket23
We sincerely apologize for the negative experience you have encountered. We kindly encourage you to reach out to our customer service team, which is available 24 hours a day, to provide us with the details of your complaint. We are dedicated to identifying the most suitable solution for our customers. You may contact us via email at ayuda@supermarket23.com, by calling the number provided in our store, or through our chat service. We eagerly await your response.
All cubans know that this company is…
All cubans know that this company is involved with the cuban regime, a lot of evidence have been brought up about the fact that this company under the green light of Cuban Revolution's commander Guillermo Garcia Frias. But their service is good and given the fact that the cuban people prefers to underlive without food, power or even water to washout rather than to claim for their rights, for us; the cuban diaspora living out of Cuba the only choice that we have is to send food to our relatives inside the jailed, enslaved island for now. Shame on all of us!
Date of experience: December 15, 2024
Reply from SuperMarket23
Dear Customer,
We wish to clarify that our company does not engage in political matters. Our primary focus is on delivering high-quality products and services to our esteemed customers. Should you have any inquiries or concerns pertaining to our services or products, we kindly encourage you to reach out to us via our customer service channels. We remain at your service to assist you and ensure your satisfaction.
All was working fine until now that I…
All was working fine until now that I sent a order of food to my family in Guines Mayabeque that never was delivered. I called to costumer service, they opened a case and I received the resolution couple days later that was delivered…. Called my family and never was received!!! Still waiting for a real delivery.
Date of experience: December 18, 2024
Reply from SuperMarket23
We sincerely apologize for the negative experience you encountered. We kindly encourage you to reach out to our customer service team, which is available 24 hours a day, to provide us with the details of your complaint. We are dedicated to identifying the most suitable solution for our customers. You may contact us via email at ayuda@supermarket23.com, by calling the number listed in our store, or through our chat service. We eagerly await your response.
Great company
This company is the best there is at the moment in Cuba. They are professionals, they listen to you if you have a concern. I wish they have more stuff to buy for the family in Cuba, since there is nothing for people there to survive. I wish they would have more items to buy from. We are blessed that still decent people and caring as SuperMarket. Don’t buy anything from Cuballama this company are crooks, from my own experience.
Date of experience: December 03, 2024
Reply from SuperMarket23
We would like to express our sincere gratitude for your feedback. Your suggestion will be duly considered. We hope that you will continue to patronize our services in the future. Should you have any inquiries or concerns, we encourage you to reach out to our customer service team, which is available 24 hours a day.
Excellent service
Excellent service, delivery was well packed and arrived a day earlier than expected ! Quality products. To be honest, prices are comparable to what we pay in Ontario, and delivery fee is very reasonable. This was my second order to friends in Cuba and will continue to use your service and recommend to others.
Date of experience: November 24, 2024
Reply from SuperMarket23
We’re so grateful for your feedback and truly appreciate it! We would be absolutely thrilled if you continue to trust our store and think about using our services again in the future.
I am very pleased with the service
I am very pleased with the service, it was much quicker than I expected. I will be placing another order soon. I highly recommend SuperMarket 23 so far. Very happy thank you
Date of experience: November 16, 2024
Reply from SuperMarket23
We would like to express our sincere gratitude for your feedback. We hope that you will consider continuing to shop with us and utilizing our services in the future.
Helping Cubans from Canada made easy
Variety of items is great. Easy to order and pay from Canada. My family received their delivery in 2 days and were just thrilled. Thank you for making it possible to help our Cuban family/friends, it is so hard for them right now.
Date of experience: October 28, 2024
Reply from SuperMarket23
Nos alegra mucho saber que su usted y su familia están satisfechos con nuestro servicio ¡Gracias por confiar en nosotros!
...always the best....A1...amazing…
...always the best....A1...amazing company, amazing staff and service. Thank you. Rick
Date of experience: October 19, 2024
Reply from SuperMarket23
We really appreciate your review, . It's a pleasure to know that we meet your expectations. We hope to continue counting on your preference!
Reply from SuperMarket23
Thank you very much for your comment! We are happy to hear that you have had an excellent experience with our service. Thank you for trusting us!
Muy buen servicio y calidad de productos
Date of experience: September 26, 2024
Reply from SuperMarket23
Muchas gracias por su valoración. Nuestra prioridad es su satisfacción
Reply from SuperMarket23
Thank you for your five-star review! We are glad to hear that you found our service excellent. Your satisfaction is our priority, and we look forward to continuing to serve you in the future. Thank you for choosing us!
Fantastic service
Fantastic servicio, a tiempo, y respetuoso. Muchisimas gracias!
Date of experience: September 12, 2024
Reply from SuperMarket23
Muchas gracias por su valoración. Nos alegra saber que tuvo una excelente experiencia con nosotros
Damage products
Company is improving a lot but still so many issues with items. Then if you go to Cuba and spend there long time when you come back you start the claim of some spoiled products they tell you sorry ours providers won’t accept this and won’t return nothing or give you the credit 😳. Regard eggs, chicken boxes with missing chicken part you can tell. Pooring water in meat boxes to balance the weight and so on. Most of the time the give the credit back but if you don’t do it on “time “ forget about it. I spend thousands of dollars a year towards my family and my self with food and all kind of things and then they treated you like whatever
Date of experience: July 30, 2024
Reply from SuperMarket23
We apologize for the inconvenience caused. As we have explained before, it is not possible to process a claim after 15 days, as it is part of our protocols, which we cannot violate. Additionally, please note that there are enabled means from Cuba to report claims so that we can process them.
Excelente servicio al cliente
Excelente servicio al cliente, rapida entrega, super recomendado.
Date of experience: August 23, 2024
Reply from SuperMarket23
Gracias por su reseña
Excelente servicio en todo.
Date of experience: July 02, 2024
Reply from SuperMarket23
Nos complace saber que se encuentra satisfecho con el servicio brindado.
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