False advertising, lack of customer service response to cancel order. Was surprised I got travel sized items instead of full size

Every product on Ma?lys’ website is offered through the “Try Before You Buy” program, which claims you only pay shipping up front and have 21 days to try the products before being charged. They also repeatedly advertise a 60-day money-back guarantee for all products.

I canceled my trial and subscription well before the 21-day period ended and received confirmation on June 27 — yet Ma?lys still charged my card after the deadline. When I tried to return 2 of the 4 products (which arrived earlier than the rest), I was told I needed to “give the products more time” despite not liking the feel or smell. After standing firm on canceling, they refused the return entirely, claiming the trial had ended — even though I followed all their rules.

Their customer service hides behind fine print and ignores their own promotional language. I’m now disputing the charge with my bank and reporting them to the FTC and BBB. These products are expensive, and the “guarantee” is just bait. I wouldn’t trust this company again.

I ordered Uplift Firming Serum. What a joke. These people are scamming everyone with lies. They do not honor their money back guarantee. Just a bunch of thieves selling a product that does nothing. 

i recently purchased a dark spot corrector from this online shop and i have to say the price-value ratio is amazing the product works wonders on my skin and i can't believe how affordable it is compared to other brands definitely worth every penny

Great experience start to finish. I trust this company and the prices seem fair. 

i have placed order on june 10th but still until now i haven't received my order i have emailed them several times about my order they said one of the items i order is not available in stock (how do they sell products out of stock!!) then after several days emailed them again and they said my package was lost!! and they placed a new order but still since a week the order is in the same status as confirmed nothing else i am really thinking that they have scammed me!!!!! i am really disappointed with kylie cosmetics be aware of purchasing.

I really enjoyed the hair care challenge! I improved my hair in such a short time! The knowledge i got about hair care is priceless! it covers not only hair products, but also the information how to readjust your life easily to make your hair better! The skin also became much better after the challenge! really recommend it! 

Such a luxurious cream! Feels like velvet when applying, and immediately softens my skin

Very pleased with the Zima dental pod. My mouth guard looks brand new! Just started a subscription for the cleaning tablets and bought a second dental pod for traveling.

I wasn’t going to use them cause I didn't really like the person who introduced me to them ??????. I don’t usually have questions after I order so I can’t speak on customer service or anything.  Placed my second order last week and everything came today (after the holiday as I expected) but shipped the morning after I ordered. 

Only issue I had ended up not being their fault (box was placed in wrong mailbox and neighbor picked it up). 

New to this world but I’ve ordered from a couple bigger places and definitely prefer to support small business! Placing another order this week! Good product!

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