They’re very hands-on with their customers, they respond quickly, and the product is fantastic! It’s my first time ordering and first time wearing contacts, and this didn’t fail my expectations at al... See more
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My order experience was quick and efficient with about 10 day delivery to the US! I absolutely love my lenses. There was immediately a tracking link within a few days of purchase. I also had to reach... See more
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I placed an order a month ago but I received no updates and it has not been shipped yet. I emailed customer support but they haven’t given me a response and straight up disappeared. Absolutely no upda... See more
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EDIT: I placed my order on May 17th and received the package on June 26th. It took a while but I did receive my package after all & they had good customer service during the entire experience. We went... See more
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Company details
- #15 of 16 best companies in Contact Lenses Supplier
- #18 of 21 best companies in Beauty Supply Store
- #19 of 21 best companies in Cosmetics Industry
- #111 of 132 best companies in Health and Beauty Shop
About moodylenses
Written by the company
Our Quality Promise
Certified for Global Quality Standards
All Moody contact lenses are produced under a certified Quality Management System, meeting the standards of the US FDA, CE, ISO 13485, and Japan's Ministry of Health, Labor, and Welfare.
Contact info
United States
- support@moodylenses.com
- moodylenses.com
3.6
Average
90 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
All time excellence for their customer service💖
Their customer service is all time EXCELLENT!! I ordered several times and usually their correspondences are kind, decent and fast and especially this time because of the international law changes in EU, they were very empathetic to the extreme delivery delay (3months to arrive at our house) and even offered a refund even it's not their fault. Unfortunatelly I had to do extra custom document filing and PAYMENT just to receive parcel so I don't think I can order again sooner but really appreciate their manner toward customer✨
Date of experience: July 03, 2025
They’re very hands-on
They’re very hands-on with their customers, they respond quickly, and the product is fantastic! It’s my first time ordering and first time wearing contacts, and this didn’t fail my expectations at all. I even got so many compliments at school when I wore the lens! 🥰🥰🥰
Date of experience: June 21, 2025
Reply from moodylenses
Hi Fatima, thank you for your wonderful review! We're so happy to hear that your first experience with contact lenses—and with moody—was a great one. And we're thrilled to hear you received compliments at school—that's exactly the kind of confidence we hope our lenses bring!
Great Quality and Great Customer Service
The contact lenses are super hydrating and really comfortable, even with my dry eyes. There was a delay due to third-party verification, but communication was great and reassuring throughout. The order still arrived on time, within the 9-16 day shipping window. I’m very happy with the customer service and lens quality!
Date of experience: June 23, 2025
Reply from moodylenses
Hi Adie, thank you so much for your kind words! We're thrilled to hear the lenses are comfortable and hydrating, especially for your dry eyes. We're also glad your order arrived on time and that you felt supported throughout. If you ever need anything, we're always here to help!
My order experience was quick and efficient
My order experience was quick and efficient with about 10 day delivery to the US! I absolutely love my lenses. There was immediately a tracking link within a few days of purchase. I also had to reach out to customer service on what'sapp when I was having a bit of technical difficulties with the tracking link. I was responded to within hours by a very sweet customer service rep named Rei. I am very happy with my experience and will be adding moodylenses to my coloured lens collection.
Date of experience: June 22, 2025
Reply from moodylenses
Hi Bella! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your order arrived smoothly and that you're loving your lenses. If there's ever anything you need, don’t hesitate to reach out—we’re always here to help.
Verified
clear lens were so easy to wear and so…
clear lens were so easy to wear and so comfortable! shipping was reasonable timing and came on time :) would buy again when i run out
Date of experience: June 22, 2025
Reply from moodylenses
Hi Amy, thank you so much for your review. So happy to hear your good experience with moodylenses. Enjoy your new lenses, hope to see you again! <3
Order #00526281
I placed an order a month ago but I received no updates and it has not been shipped yet. I emailed customer support but they haven’t given me a response and straight up disappeared. Absolutely no updates, no response, no progress, just basically took my money and left. The same thing happened with my previous order with moody and I’m disappointed that it happened again because I like their contact lenses.
Date of experience: June 19, 2025
Reply from moodylenses
Hi Cindy, thank you for your review. We are deeply sorry for the less than satisfactory experience. We've been experiencing technical issues that resulted in unexpected delays with some of our orders, and a surge in emails. We've replied your email to help figure out a solution. Steps have been taken internally to ensure better communication with our customers. Again, we apologize for all the upset and inconvenience caused.
took a while but it did get here
EDIT: I placed my order on May 17th and received the package on June 26th. It took a while but I did receive my package after all & they had good customer service during the entire experience. We went back and forth with emails & they tried to solve the issue with tracking, etc. Very responsive & I’m happy with the lenses I got :)
Date of experience: May 16, 2025
Reply from moodylenses
Thank you for your feedback, and we're truly sorry for the experience you've had so far. This is absolutely not the level of service we aim to provide.
We’ll be reaching out to you via email shortly to confirm whether you’ve received the package. If not, please rest assured that we’ll provide an immediate solution to resolve the issue.
Love love loveeee their contacts!!
Love love loveeee their contacts!!! I was so nervous on how their contacts would look on me but the amount of compliments I received was crazy!!! and it’s really comfortable too!!! Highly recommend them!!!
Date of experience: June 06, 2025
Reply from moodylenses
Hi Amina, thank you for your review! Really happy to hear you had good experience with moodylenses :) Enjoy your new lenses, hope to see you again!
Verified
Communication hasn't been effective
Communication hasn't been effective. My order hasn't been shipped yet, and this time they told me they weren't shipping to Puerto Rico. If that were the case, why didn't I get a message saying they were no longer shipping to Puerto Rico? So, if that's the case, they haven't yet taken action to refund my money.
Date of experience: May 31, 2025
Reply from moodylenses
Hi Ruthlin, thank you for your review. We deeply apologize for the less than satisfactory experience. We understand it must be frustrating when there's a lack of information and communication; we are currently adapting to changes in regulations in regards to shipping. We've replied to your email to help figure out a solution, including a refund. Again, sorry for the inconvenience and upset caused. We truly appreciate your understanding.
I placed an order no.00511717
I placed an order no.00511717
On 14th of may.
I got an email on June 7th saying it has been delivered and given to me in person. I never received my package in person nor in my mailbox!
I wanted to be a loyal costumer since I need prescription lenses... But now I don't feel like ever buying again...
But now I'm very upset and disappointed, I would like a refund.
Date of experience: June 07, 2025
Reply from moodylenses
We’re truly sorry to hear about your missing package and completely understand your frustration. We’ve been trying to reach you via email with your tracking details and further instructions on how to locate the package, but unfortunately, our messages keep bouncing back as they appear to be blocked.
Please reach out to us using an alternative email address so we can provide all the necessary information and assist you with the next steps—including resolving this issue as quickly as possible.
We sincerely apologize for the trouble and hope to make this right for you.
Reply from moodylenses
Hi Margolou, thank you for your review. So happy to hear our team could help you promptly. Enjoy your new lenses <3
No Refund, No updates, No Response
Order number: 00522423
I placed an order a month ago and have heard almost nothing since. I cancelled and tried to change the colour but they completely stopped replying to my messages. I was really looking forward to it because of the good reviews online, but I never got any updates. I wasnt refunded either they just took my money and disappeared. Very disappointed and would NOT recommend.
Date of experience: June 04, 2025
Reply from moodylenses
Hi Rishitha, thank you for your review. We are currently experiencing technical issues, which caused a surge of backlog of messages - we understand it is frustrating to not hear back, and we deeply apologize for it. We've sent out an email with a solution and a new tracking number. Again, we are so sorry for all the inconvenience and upset caused, and appreciate your patience and understanding.
Verified
Vibrant but not too vibrant
These were everything I needed them to be, not too overbearing but just enough!
Date of experience: May 21, 2025
Reply from moodylenses
Hi Nicholas, thank you for your review! We're super glad you had a good experience shopping with moodylenses. Enjoy your new lenses! :)
Poor delivery
I placed an order on May 11th and it’s still in transit after 3 weeks. Please do something about this. The 1st time I ordered here it went smoothly but now it’s a lot slower. It’s almost been a month and I need my package to arrive.
Date of experience: June 03, 2025
Reply from moodylenses
Hi there, thank you for your review. We are sorry that you haven't received your package. Please email us at support@moodylenses.com, and we will help you figure out a solution. We will do our best to get your parcel delivered. Sorry again for the inconvenience caused.
Verified
My order never arrived
My order never arrived. Now I dont thonk I can trust your services. I am without contacts now
Date of experience: June 02, 2025
Reply from moodylenses
Hi Talea, thank you for your review. We deeply apologize that your experience with moody is less than satisfactory. Please look out for an email from us - we will help you find a solution, or get your parcel delivered. Your satisfaction is our priority. Sorry again for the upset and inconvenience caused.
Verified
Great company
Great company. …I love these lens !!! They last just like advertised or better !! Thank you!!
Date of experience: May 29, 2025
Reply from moodylenses
Hi Helen, thank you for your review. So glad to hear our lenses met your expectations! Enjoy your lenses! :)
Order No
Order No. 00523862
I placed this order on the 16th of May and it still has not been shipped I’ve written two emails to ask for an explanation but have been ignored which is extremely weird and disappointing, I want to also mention that it doesn’t even give me the option to cancel this order so I can get my money back it’s giving scam.
Date of experience: May 16, 2025
Reply from moodylenses
Hi there, thank you for your review. We deeply apologize for the late reply - we are currently experiencing technical issues. We appreciate you bringing this up so we can figure out a solution. Emails get pushed back when they are sent in twice, so please wait for our response. Refund is definitely an option. We will handle your issue ASAP, and provide compensation for the upset and inconvenience caused.
Verified
Reply from moodylenses
Hi Ingrid, thank you for your review. We are sorry that you never received the lenses. We have previously sent out an email about your package, but received no follow-up on it. Your satisfaction is our utmost priority, so please look out for an email from us so we can help you figure out a solution. Really appreciate your understanding.
Verified
Worst delivery experience
I’m done with your service and no longer wish to order anything from Moody Lenses. I waited a long time for this order and had high expectations, especially after seeing so many positive reviews about your products. Now I realize those must have been paid promotions. This has been the worst delivery experience I’ve had.
Date of experience: May 01, 2025
Reply from moodylenses
Hi Shrinisha, thank you for your review. We deeply apologize for the late response - we are currently experiencing technical issues. We are especially sorry that your experience with moody is less than satisfactory. Please look out for an email from us, we will try to make this up to you.
Verified
Reply from moodylenses
Hi Claudia, thank you for your review. We're deeply sorry that your lenses were damaged; we have replied to your live chat to provide a solution. We have also sent you an email with the reshipment offer. Sorry again for the inconvenience.
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