Verified
I absolutely love this app! I wonder why none of my beauticians (who are really good, by the way) ever recommended such a simple daily routine for my skin. Lovi’s products and recommendations work exa... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
This company never sent me any information after I paid when I go To app it as for same information I already gave them and wants payment info again! Please cancel!
Company replied
I found this app through an Instagram advertisement and decided to test it. However, because my language I did not fully understand the subscription process and accidentally completed a paid... See more
Company replied
Verified
I have very sensitive skin, so I can only use very gentle products. Lovi was able to find a chemical exfoliant that doesn't cause any skin irritation just based on a selfie I took
Company replied
Company details
- #259 of 315 best companies in Software Company
- #19 of 22 best companies in Cosmetics Industry
- #40 of 44 best companies in Wellness Program
Written by the company
Lovi — Science-backed AI Cosmetologist you can trust.
Contact info
United States
- care@lovi.care
- lovi.care
3.9
Great
36 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
This company never sent me any information after payment
This company never sent me any information after I paid when I go
To app it as for same information I already gave them and wants payment info again!
Please cancel!
Date of experience: July 03, 2025
Reply from Lovi
Dear Regina,
We're sorry for the confusion and your poor experience! Could you please reach out to us at care@lovi.care and share your concerns so that we can figure that out and help you? I'll also request your information via TrustPilot as well.
Thanks,
Alexey & the Lovi Skincare Team
Verified
I definitely see a difference in my…
I definitely see a difference in my skin since using the app if anything it helps me be more consistent
Date of experience: June 07, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. Hope everything will work just fine for you. Please let us know about your progress!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
terribly inconvenient application
terribly inconvenient application. if you forgot to mark the care in the evening, in the morning you can't scroll the next day, you have to wait another day for the knife 🙈 annoying. let's see how the quality of the selected products is, how suitable it really is, waiting for the order and will update the review. so far after a week of using my products there is no improvement, quite the opposite.
Date of experience: June 13, 2025
Reply from Lovi
Dear Diliara,
We're really sorry for your poor experience! Luckily, we managed to reproduce the issue you're referring to. This is the logic we currently implement in the program, and it'll be updated soon — I'll let you know when this happens.
Thanks,
Alexey & the Lovi Skincare Team
I am kindly requesting a refund, but haven’t received any response yet.
I found this app through an Instagram advertisement and decided to test it. However, because my language I did not fully understand the subscription process and accidentally completed a paid subscription that I did not intend to make.
As soon as I realized the mistake, I contacted the support team by email and also messaged on Instagram and TikTok, but unfortunately, I have not received any reply so far.
Updated Review:
I would like to update my review — after contacting the Lóvi support team, my issue was resolved and the refund was successfully processed. I appreciate their prompt assistance in handling this matter.
Thank you for your help!
Date of experience: June 10, 2025
Reply from Lovi
Hi! Thank you so much for confirming that the issue has been resolved!
We’re really sorry for the confusion caused. We would still like to see you among Lovi users since we hope you can benefit from the services we provide — personalized programs, beauty scanners, and more. As a token of gratitude, we issued a promo code for you so that you can access the app more easily. Please find it in your e-mail. We'd really appreciate it if you give us a try!
Thanks,
Alexey & the Lovi Skincare Team
Verified
It’s great
It’s great. It has been providing me with the proper skin care that I should be using
Date of experience: June 08, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Testing
Haven't personally tried anything yet, but I like studying how different products and ingredients affect my skin. It's not as confusing as people seem to be making it online
Date of experience: May 29, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. Hope everything will work just fine for you. Please let us know about your progress!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Just bought everything for my anti-aging routine
I like that the suggestions are budget friendly too, we'll see how it works in a couple of months
Date of experience: May 28, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. Hope everything will work just fine for you. Please let us know about your progress!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
I didn't know it was like this easy!
Answered couple questions and scanned my face its it!
Date of experience: May 09, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
No more wasting money on the wrong skincare
It feels like the app knows my skin better than me
Date of experience: May 22, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Future is here
Man, I didn’t expect to see such technology. No need to go and pay cosmetologists anymore.
Date of experience: March 14, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Interesting
Didn't think AI could do that, but I was impressed by the recommendation.
Date of experience: May 21, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Makes things easier
I don't have to spend hours researching what products to by anymore, which is a nice bonus. Oh and tracking my progress kept me from quitting during the initial purging stage
Date of experience: May 17, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
The best app
I didn't know I could take care of my face by just using the AI application. I was recommended suitable products that fit my face 100% and it works pretty well.
Date of experience: May 16, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
I saw the AD on Facebook
I saw the AD on Facebook, and I was hoping to get products after paying £22.49 only to be informed after payment that it was only product recommendations and no products would be delivered to me. I really would appreciate a refund of my money as I was expecting to get products for my skin.
Date of experience: May 17, 2025
Reply from Lovi
Hi! We’re really sorry for the confusion! Could you kindly contact us again at care@lovi.care? We'll be happy to issue a refund 💜️
Thanks,
Alexey & the Lovi Skincare Team
Verified
Progress
Started using lovi a couple of months ago
My skin actually feels better from the advice
Date of experience: May 16, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Nice recommendations for the budget
The routines and insights are top notch. worth every penny
Date of experience: May 16, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Products for men
Who said that man can’t care about his skin, people, we’re in the 21st century, cmon. Their cosmetics really helped to improve my skin and as a result attention to my persona😂🤭
Date of experience: May 16, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
I got hooked on this app
I got hooked on this app. It works great so far and it’s useful
Date of experience: May 15, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody, and we’re very happy to see that our product worked for you!
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Quality advice
Not sure about the results yet, but the brands lovicare recommends are 100% safe
Date of experience: May 15, 2025
Reply from Lovi
Thank you so much for your feedback. ❤️
We are committed to our mission of bringing quality skincare and beauty services to everybody. We're making sure to recommend only the products that are safe for your skin — considering things like sensitivity, present issues, or skin type, but also making sure they do not contain any prohibited ingredients. On top of that, our recommendations are not only safe but also effective for you. We’re very happy to see that our product worked for you
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
Verified
Sometimes the suggestions are very…
Sometimes the suggestions are very basic, in terms of brands. But basic doesn't mean bad I guess
Date of experience: May 15, 2025
Reply from Lovi
Dear Regina,
We are committed to our mission of bringing quality skincare and beauty services to everybody. In many cases, basic brands and skin care products are everything that's needed — we always ensure that the recommended products are well-suited to your specific goals and skin traits. High-priced products and luxury brands might bring a lot to the table, but they are not necessary in many cases, so that you can save some money while keeping the results.
Thank you for using Lovi, and rest assured — we’ll deliver even more inspiring possibilities in the near future!
Thanks,
Alexey & the Lovi Skincare Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.