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Review summary

Reviewers had a great experience with this company. Customers are pleased with the products offered by the business and the technology behind them. Consumers highlight a positive user experience when using the product. People have reported that the devices are easy to use, comfortable, and high-quality. Many noticed improvements in their skin's texture and appearance, such as reduced hair growth and smoother skin. The cooling features and quick treatment times are appreciated by reviewers. Some consumers suggest that the instructions could be clearer and that results may vary depending on individual hair and skin types. While some reviewers express satisfaction with the customer service, others report issues with responsiveness and problem resolution.

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars
Verified

The V8S feels high-quality, and I’ve noticed some reduction in leg hair after seven weeks. But for the price, I expected faster results. It’s not bad, and the cooling feature helps, but it’s a bit of... See more

Rated 3 out of 5 stars
Verified

I’ve used the Revive for two months, and my skin feels smoother and looks a bit fresher. The device is simple to use, and I like that it’s painless. However, I was hoping for more obvious results on m... See more

Company replied

Rated 4 out of 5 stars
Verified

I bought the LED set during the Women's Day promotion, which included both a face mask and neck mask. The design is really beautiful, and it even comes with eye protectors. It has significantly improv... See more

Rated 5 out of 5 stars
Verified

I purchased the DermRays V6S two months ago and followed the recommended frequency for a month, but I didn’t see much progress. My skin tone is neutral to deep, and my hair is also dark. Then I reache... See more


Company details

  1. #101 of 132 best companies in Health and Beauty Shop
  2. #51 of 66 best companies in Beauty Product Supplier
  3. #17 of 21 best companies in Beauty Supply Store
  4. #17 of 21 best companies in Cosmetics Industry
  5. #2 of 2 best companies in Laser Hair Removal Service
  6. #27 of 34 best companies in Wellness Center

Written by the company

This year marks our 12th anniversary, a significant milestone in our journey of innovation and excellence in the beauty and medical aesthetics industry. For more than a decade, we've been committed to advancing technology, securing FDA certifications, and delivering top-tier laser beauty solutions that prioritize both safety and performance. In the last two years, we've expanded into home laser devices, bringing our medical-grade expertise directly to consumers. With our cutting-edge technology, achieving salon-like results at home has never been easier. Proudly part of Lotuxs Technology, recognized by Med Tech Outlook in 2022 as one of the Top 10 Aesthetic Device Companies in APAC, we remain at the forefront of innovation in beauty technology. Our innovations have also garnered media attention. VOGUE named us among "The Best At-Home Laser Hair Removal Devices, According to Experts."


Contact info

3.9

Great

TrustScore 4 out of 5

103 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars
Verified

Decent but pricey

The V8S feels high-quality, and I’ve noticed some reduction in leg hair after seven weeks. But for the price, I expected faster results. It’s not bad, and the cooling feature helps, but it’s a bit of a hassle to use regularly. I’m giving it more time.

Date of experience: July 05, 2025

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Rated 5 out of 5 stars
Verified

Feels like a spa at home

Using the Revive Laser feels like a mini spa session! It’s super comfortable, and I love how quick it is to use. After a month, my skin looks brighter, and my fine lines are less noticeable. The device feels sturdy, which is a plus.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Hair removal VS6

I’ve been using the device on my arms for about six weeks. The hair is growing back much slower, but it’s not gone, and I’m not sure it’s worth the time it takes. It’s safe for my skin tone, which is great, but the device is a bit bulky to hold for long.

Date of experience: June 29, 2025

Rated 4 out of 5 stars
Verified

easy to use

The hair removal device is so easy to use, even for a beginner like me. I’ve been using it on my bikini line for five weeks, and the hair is less noticeable. It’s not painful, but you have to go slow to cover everything. I’m happy with it so far.

Date of experience: June 19, 2025

Rated 3 out of 5 stars
Verified

Decent but not a miracle

I’ve used the Revive for two months, and my skin feels smoother and looks a bit fresher. The device is simple to use, and I like that it’s painless. However, I was hoping for more obvious results on my crow’s feet by now. It’s not a miracle worker, but I’ll keep using it since it’s so convenient.

Date of experience: June 17, 2025

DermRays logo

Reply from DermRays

Hi Beth,

Thank you for sharing your experience with the Revive. We’re glad to hear your skin feels smoother and that you’re enjoying the convenience and pain-free use of the device!

We completely understand that visible improvements around crow’s feet can take time and consistency. According to an independent SGS clinical study* involving 28 participants aged 33 to 59 who used the device over 56 days, the Revive demonstrated measurable improvements in this area:

Number of wrinkles reduced by 26.37%

Wrinkle size reduced by 25.82%

Wrinkle depth reduced by 6.15%

Everyone’s skin responds a little differently, but these results reflect the kind of steady progress you might expect with continued use. We really appreciate your patience and hope you’ll start noticing more defined improvements soon.

Please don’t hesitate to reach out if you have any questions or would like tips on how to get the best results!

The DermRays Team

*A rigorous 3rd party clinical test with 28 subjects aged 33–59, following the prescribed treatment regimen for 56 days.

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Rated 4 out of 5 stars
Verified

Slow but effective

I’ve been using the V6S on my underarms for two months. The hair is definitely thinner, but it’s not gone yet. It’s easy to use, and I like that it’s safe for my darker skin. Just be prepared to spend time on it each week.

Date of experience: June 14, 2025

Rated 4 out of 5 stars
Verified

Early days, but promising

I’ve only had the Revive for a few weeks, and I’m already noticing my skin looks a little smoother. The device feels high-quality. It’s not a huge change yet, but I’m excited to keep using it. Just wish the instructions were a bit clearer on how often to use it for best results.

Date of experience: May 28, 2025

Rated 1 out of 5 stars

terrible customer service

I bought the V4 laser hair removal device. The shipping was relatively fast, but then I opened the package to find that I had received the wrong product. I emailed them, and they asked for a ton of pictures. I took them and sent them. They told me that after some days they were going to send the return label, and then I needed to return the product, and after they received it, they would send the correct one. I said that that was going to take too much time (I'm moving soon) and I opted for just returning it. In addition, I've repeatedly told them that the process had made me waste a lot of time, and that I should get some kind of compensation. First they ignored me, they then said that they had to check with someone, and in the end they didn't answer.

They sent me a label without giving me any instructions for it, for a carrier that doesn't exist in my country. I asked for help but the answer was useless. I found out by myself about which company dealt with those packages here, and I sent it. After I had sent it, they sent me another label and asked that I use that one. I told them I had already sent the package. After the weekend, they emailed me again and asked if I had sent the package, which I had already told them I had.

At this point I'm just hoping to get my money back. They're unprofessional, and don't care at all about wasting their customers' time.

Date of experience: May 23, 2025

DermRays logo

Reply from DermRays

Hi Pau,

We’re truly sorry for the frustration and time you've wasted throughout this process. We understand how disappointing it must be to receive the wrong product, and we completely agree that the return process should have been clearer and more efficient—especially with your upcoming move.

We also regret that your request for compensation wasn’t properly addressed. Your feedback has been heard, and we’re escalating this internally for proper review.

Thank you again for handling the return despite the confusion. We initiated your refund on June 9, and it was completed on June 10. Please allow a few business days for it to reflect in your account, depending on your payment provider.

We appreciate your patience and sincerely apologize for the inconvenience.
Best regards,

The DermRays Team

Rated 4 out of 5 stars
Verified

Loving the convenience

The anti-aging device is so quick to use! I can do my whole face in like five minutes while watching TV. The cooling feels nice, and there’s no stinging or redness after.

Date of experience: April 22, 2025

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Rated 3 out of 5 stars
Verified

V8S needs more time

The V8S feels sturdy and has a nice cooling feature, but after seven weeks, my leg hair has shown some improvement, but my underarm hair isn’t noticeably different. It’s not as fast as I hoped, especially since it claims up to 100% hair removal with SGS report. The higher settings can sting a bit. I’ll keep using it, but it’s not blowing me away yet.

Date of experience: May 29, 2025

Rated 4 out of 5 stars
Verified

Worth the investment

The V8S is pricey, but it’s saving me so much compared to salon visits. After seven weeks, my hair is growing back much slower. The device is sturdy and easy to use, but it takes a while to see results. I’d recommend it if you’re patient.

Date of experience: April 11, 2025

Rated 5 out of 5 stars
Verified

The Revive Laser

The Revive Laser is my first try at an at-home anti-aging device. It’s comfy to use, and I like that it doesn’t hurt at all. After six weeks, my spots have faded a little, and my acne scars are lighter too. But I haven’t seen much change in my fine lines yet. I’m hopeful it’ll get better with time, as the manual says it takes a few months. Easy to fit into my routine, though!

Date of experience: March 26, 2025

Rated 3 out of 5 stars
Verified

Okay but not amazing

I’ve been using the LED Light Therapy Mask for a month, mostly the red light setting. My skin feels a bit softer, but I haven’t seen much change in my redness yet. It’s easy to wear while doing other stuff, but the straps are kind of annoying to adjust. I’ll keep using it and see if it gets better.

Date of experience: March 18, 2025

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Rated 4 out of 5 stars
Verified

Good for darker skin

As someone with a deeper skin tone, I was nervous about laser hair removal, but the V6S has been great. No burns or irritation, and my underarm hair is noticeably sparser after a month.

Date of experience: March 19, 2025

Rated 4 out of 5 stars
Verified

Nice glow, but takes time

I’ve been using the Revive for about a month, twice a week. My skin feels smoother, and I’m starting to see a nice glow, especially around my cheeks. It’s super easy to use, and the cooling feature makes it comfortable. Still, I’m sticking with it to see more results.

Date of experience: March 18, 2025

Rated 4 out of 5 stars
Verified

DermRays LED Light Therapy Mask

I bought the LED set during the Women's Day promotion, which included both a face mask and neck mask. The design is really beautiful, and it even comes with eye protectors. It has significantly improved my skin texture, and I’ve noticed less oiliness too!

Date of experience: March 11, 2025

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Rated 4 out of 5 stars
Verified

Great buy!

I discovered the Revive Skin Laser on YouTube, and after using it for eight weeks, I’ve seen a huge improvement in my skin! My pores have shrunk, my laugh lines have softened, and my acne scars have lightened. I also use the LED face mask and alternate between the two every night. Highly recommend it to anyone looking for anti-aging solutions!

Date of experience: March 18, 2025

Rated 3 out of 5 stars
Verified

Not sure now

I’ve been using the hair removal device for two months, and it seems to only work on certain areas. The device does get a bit warm after a while. I’ve decided to give it a bit more time and then consider whether or not to return it.

Date of experience: March 07, 2025

Rated 1 out of 5 stars

I bought the laser

I bought the laser, and I advise everyone not to get them.

I used for the first month and no results, and they had information if no results the first month, you have to wait another 8 weeks, basically 90 days your refund will expire. And you won't be able to get your money back and there will be absolutely no result, me and my husband used for 7 months, zero result. I don't recommend it.

Date of experience: April 28, 2025

DermRays logo

Reply from DermRays

Hi Maryna,

We sincerely apologize for the experience you've had with our device, and we truly regret that it didn’t meet your expectations. We understand how frustrating it can be when you don't see immediate results, and we appreciate you giving it a try for 7 months.

While the results can vary depending on individual factors, we always recommend following the guidelines for use to give the device the best chance to work. However, your feedback is invaluable to us, and we would love to understand more about your experience to see how we can improve.

Please remember that we offer a 90-day money-back policy. If you are within the window, we'd be happy to assist you with a return or exchange. Just reach out to our customer support team at support@dermrays.com, and we'll take care of it.

Thank you again for your feedback, and we're sorry to hear about your dissatisfaction. We want to ensure all our customers feel confident in their purchases, so please let us know how we can assist further.

Best regards,

The DermRays Team

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