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They never delivery my stuff but they take the money !!! Being in Canada I have ordered bee balm for a long time , but in the last year or so , everytime I order they say oh we can’t delivery to you... See more
Company replied
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Invited
I love this company so much and I'm obsessed with all the flavor lip balm and lip masks. I even started buying them for my mom collection to be using. All natural ingredients and that's what is import... See more
Company replied
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I’ve decided to stop buying your product. I really loved it in the beginning but when you got sneaky and started raising the price more and more, my love for your product diminished. I don’t like bei... See more
Company replied
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I’ve ordered a lot from them and I always receive my order in about 10 days. If, for some reasons they can’t fulfill it, they reimburse me right away. It happened during a strike of the Canadian posta... See more
Company replied
Company details
- #60 of 66 best companies in Beauty Product Supplier
- #20 of 21 best companies in Beauty Supply Store
- #20 of 21 best companies in Cosmetics Industry
- #41 of 45 best companies in Cosmetics Store
- #28 of 29 best companies in Flavours, Fragrances and Aroma Supplier
- #42 of 44 best companies in Perfume Store
Written by the company
My Bee Balm – Moisturizing Lip Balm with clean ingredients. At My Bee Balm, we believe that everyday lip care should be safe, effective, and a little bit joyful. Our deeply hydrating lip balms are made with simple, trusted ingredients like beeswax, shea butter, and vitamin E to soothe and repair dry, cracked lips naturally. Our customers love us for our long-lasting formula, sensitive-skin friendly blends, and unique seasonal drops. Whether you're building your clean beauty routine or searching for the best lip balm for sensitive lips, My Bee Balm brings comfort and care to your day. With thousands of 5-star reviews, My Bee Balm is known for being one of the most loved and highly-rated lip balm brands online.
Contact info
United States
- mybeebalmco.com
3.3
Average
41 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Invited
Your bee bomb is the best been using it…
Your bee bomb is the best been using it for years and I share it with my friends. I already gave out 17 already!! Thank you for this beautiful product!
Date of experience: June 17, 2025
Reply from mybeebalmco.com
Wow- thank you so much for the love! 🐝💛 We're beyond grateful to have you with us for years, and the fact that you've already shared 17 bee balms with your friends? That’s incredible!
It means the world to us that you believe in the product enough to spread the word. And with new flavors always in the works, there’s even more to fall in love with! 🍯
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Honey Melon Bee Balm Review
I’m going to put on the Honey Melon Bee Balm on tomorrow for Church Lord Willing and see but I’m sure it’s A1!
Date of experience: June 14, 2025
Reply from mybeebalmco.com
Thank you so much for the sweet words! 🐝🍯
Honey Melon for Sunday sounds like a perfect choice- we hope it makes your lips feel amazing and adds a little extra glow to your day!
We can’t wait to hear what you think- and with new flavors always on the way, there’s even more to look forward to! 💛
Invited
They never delivery my stuff but they…
They never delivery my stuff but they take the money !!!
Being in Canada I have ordered bee balm for a long time , but in the last year or so , everytime I order they say oh we can’t delivery to you so we will refund your purchase , they never refund and they never deliver . They now owe me x2 for blueberry , candy cane , cherry , pina colada , and banana over the last 2 years
Date of experience: June 13, 2025
Reply from mybeebalmco.com
Thank you for your feedback.
We’re genuinely sorry to hear this has been frustrating for you.
We’ve reviewed your order history and can confirm that two previous orders were fully refunded.
One shipment couldn’t be delivered due to a Canada Post strike, which is something unfortunately outside of our control- but we actively tried to get it re-delivered.
For another recent order, we shared a proposed solution and are still waiting to hear back from you. We're always ready to help and want to stay in touch to resolve things quickly and smoothly.
We're reaching out to you again today with a full overview and new options to get this sorted.
It’s really important to us that every customer feels supported and taken care of.
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I love this company so much and I'm…
I love this company so much and I'm obsessed with all the flavor lip balm and lip masks. I even started buying them for my mom collection to be using. All natural ingredients and that's what is important for my lip care routine. Also the prices are affordable. Please keep striving to the future and I hopefully start some knew flavors soon. Thank you!
Date of experience: October 12, 2024
Reply from mybeebalmco.com
Thank you so much for the amazing support! 🐝💛
We’re so happy to hear you’re loving the bee balms and lip masks- and it’s even sweeter knowing you’re sharing them with your mom too!
We’re all about clean, natural ingredients and keeping things affordable, so it means a lot that you notice and appreciate that. And yes- new flavors are always in the works, so stay tuned… the best is yet to come! 🍯
Invited
Really amazing products and customer service
I’ve ordered a lot from them and I always receive my order in about 10 days. If, for some reasons they can’t fulfill it, they reimburse me right away. It happened during a strike of the Canadian postal service. Their product are really good. All their beebalms flavors are amazing and leave my lips really soft.
Date of experience: May 21, 2025
Reply from mybeebalmco.com
Thank you so much for the kind words and continued support! 🐝💛
It means a lot to hear that you've had such a consistently great experience with both our products and customer service.
We’re thrilled you’re loving the bee balm flavors and even more so that they’re keeping your lips soft and happy! 🍯
Thanks for sticking with us through it all- we’ve always got new flavors on the horizon, and we can’t wait to share them with you!
Invited
Raising costs lost you a customet
I’ve decided to stop buying your product. I really loved it in the beginning but when you got sneaky and started raising the price more and more, my love for your product diminished. I don’t like being tricked like this. So you’ve lost a long standing customer who is disgusted with your awful selling tactics.
Date of experience: April 10, 2025
Reply from mybeebalmco.com
Thank you for your feedback.
We’re really sorry that this left you feeling disappointed.
We always aim to be transparent with our pricing, and any changes reflect the rising costs of sourcing high-quality ingredients, sustainable packaging, and reliable fulfillment.
Our goal is always to deliver a product that feels thoughtful and worth it.
We truly appreciate your past support and your honest input- it helps us grow and do better.
Invited
Ever since I firstly bought from you my…
Ever since I firstly bought from you my lips were always dry...but now they're soft and smooth 😀 I like your fast service and your prompt response if I have any questions or issues with my order...I want to thank you all for doing a great job .
Date of experience: June 10, 2025
Reply from mybeebalmco.com
Thank you so much for your lovely review! 🐝💛
We’re so happy to hear that our bee balms have made such a difference for your lips- soft and smooth is what we love to hear! 😊
It also means a lot that you’ve had a great experience with our service and support!
We’re always here if you need us. And with new flavors always on the way, we’re excited to keep your lip care routine fun and fresh! 🍯
Invited
Reply from mybeebalmco.com
Thank you so much for the amazing review! 🐝🍯 We're seriously impressed- one of every flavor? That’s next-level Bee Balm love! 🙌
We’re so glad you’re enjoying them, and with new flavors always on the way, your collection is only going to get better! 💛
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Beautifully soft and Gorgeous
I've been using Bee balm for a few years now and I've introduced it to family members as well. It has kept my lips nice and soft and crack and split free. Best money I have ever spent. I'm glad I took an chance an tried it. 🥰🩷💚💜
Date of experience: June 03, 2025
Reply from mybeebalmco.com
Thank you so much for this beautiful review! 🐝💛
We’re beyond happy to hear that Bee Balm has been keeping your lips soft, smooth, and happy- and that you’ve shared it with your family too!
It means everything to know that taking a chance on us turned into something you truly love. With new flavors always in the works, we can’t wait to keep delighting you for years to come! 🍯
Invited
I love Bee Balm for myself or gifts
I love Bee Balm for myself or gifts. I have always received my order in a timely matter.
Very happy customer. 🐝
Date of experience: June 01, 2025
Reply from mybeebalmco.com
Thank you so much for the sweet review! 🐝💛
We love hearing that Bee Balm has become your go-to, whether it’s for yourself or as a thoughtful gift!
It’s wonderful to know your orders have always arrived on time, and we’re so happy to have you as part of our community.
With new flavors always buzzing in, we can't wait to surprise you again soon! 🍯
Invited
Soft Lips
I have been buying from the Bee Balm company since they launched and I really like how soft my lips are. There has been a couple of the bee balms I didn't care for because they seemed perfumey, but, everyone has their own likes and dislikes. I love the Pumpkin Spice, Boba Tea & the Blueberry most.
Shipping is fast!
I appreciate the emails so I do not miss out on the new releases.
Please make a Blackberry flavored one and an Orange and/or an Orange Creamsicle! I think they would be a hit!
Thank you Bee Balm!! 💋
Date of experience: May 10, 2025
Reply from mybeebalmco.com
Thank you so much for being with us since the beginning- that means the world! 🐝💛
We’re so happy to hear that your lips are loving the softness, and we absolutely agree: Pumpkin Spice, Boba Tea, and Blueberry are total fan faves!
We totally get that scent preferences can vary, and we really appreciate your honest feedback. Your flavor suggestions are so good — Blackberry and Orange Creamsicle?
Yes please! 🍊🫐
We’re always experimenting with new ideas, so you never know what might pop up next!
And we're thrilled the emails are helping you stay in the loop- there are always new flavors on the way, and we can't wait to keep surprising you! 🍯
Invited
Love my bee balms!!
Love my bee balms!!! My lips have never felt softer!!! My daughter loves them too!!!
Date of experience: May 05, 2025
Reply from mybeebalmco.com
Thank you so much for the love! 🐝💛
We’re so happy to hear that you and your daughter are both enjoying the bee balms- soft, happy lips all around!
There’s nothing better than sharing favorites- and with new flavors always on the way, we can’t wait for you both to discover your next must-have! 🍯
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Excellent balm
I have no issues with the company.They've been great and they always check back with me to thank me.And I love to be balm!
Date of experience: May 25, 2025
Reply from mybeebalmco.com
Thank you so much for your kind words! 🐝💛
We’re so glad to hear that you’ve had such a great experience and it means a lot to know you feel appreciated by us!
And of course… we love that you love the bee balm! 🍯
With more flavors always on the way, we can’t wait to keep delighting you again and again.
I love their products
I love their products. From their cute lip balms with different flavors to moisturizers and face masks. The only snag is their products (lip balm flavors) normally sold out then it takes some time before it becomes available again and you have to wait to get your favorite flavor.
Date of experience: May 22, 2025
Reply from mybeebalmco.com
Thank you so much for the sweet 4-star review! 😊💛
We’re buzzing with happiness that you’re loving our products- from the cute lip balms to the moisturizers and face masks 🐝🍯
It truly means a lot!
Some of our most-loved flavors do sell out quickly, and we know the wait can be a bit of a tease.
We're doing our best to restock faster and keep new flavors coming your way.💛
Maybe your next pick will be the one that turns that 4 ⭐ into a 5 ⭐!
This is one of the biggest scam company…
This is one of the biggest scam company around. They offer you a discount only to charge you $10 a month for membership fee. They refused to reimburse me. Why would I want a 10% off my 1st order to only pay $10 a month. Product isn't even worth the cost. My lips actually became dryer. Product is cute for a 5 or 6 year old.
Date of experience: May 01, 2025
Reply from mybeebalmco.com
Thank you for your feedback.
We’re sorry to hear that your experience didn’t meet your expectations.
At checkout, every customer can choose between a one-time purchase or a VIP Club membership with lots of benefits.
Transparency is very important to us- therefore this option is clearly displayed, and the terms are outlined directly during the checkout process.
The VIP Club includes instant 10% savings on your order, a $10 store credit to use anytime, early access to launches, and exclusive member-only offers.
The $0.95 fee activated the 10% discount right away, which is why it isn’t refundable- but your $10 credit is still active and ready to use.
It’s sad to see that this still left you feeling disappointed, as we’re committed to keeping things transparent and creating an experience that feels fair and easy every step of the way.
They sell cheap made in China cr@*
They sell cheap made in China cr@*. The ingredients they advertised on their website are not the ingredients in the product.
When I contacted them about their error, they insisted that I pay for return shipping in order to get a refund even though they sent the wrong thing.
Horrible customer service and cheap products. Buy from anyone else. Third ingredient is coconut oil which is nowhere on their website. There's nothing created by a bee until far lower in the ingredients list.
Date of experience: April 05, 2025
Reply from mybeebalmco.com
Thank you for your honest feedback.
We’re genuinely sorry to hear that your experience didn’t feel quite right to you.
We always strive for transparency and take every review seriously. Your input helped us double-check all details to ensure everything is aligned and clearly communicated.
We went all in to make things right for you with a replacement in addition to a full refund.
It’s sad to see that this still didn’t turn things around, especially as we care deeply about creating a supportive and positive experience for every customer.
Lousy customer service
Update they charge,95 cents for the VIP discount (not authorized by me) then I had to pay for the return postage. They only refunded the purchase price and not the .95 cents! They are a scam. Will never purchase them again. The phone number doesn't work and the founders do not respond.Lousy customer service. After purchase I noticed a 95 cent charge that I had not authorized. It was for VIP service. Requested cancellation only to be told that I will not receive it. Then tried to cancel entire order. Says cannot because it is being shipped. Asked for return slip, not received. They take your money but not helpful with cancelling. Phone number doesn't work. Don't be scammed by them!
I finally called my credit card company to report the lousy customer service. DON'T Buy from them!!!
Date of experience: March 17, 2025
Reply from mybeebalmco.com
Thank you for your feedback- it gives us the opportunity to review what happened.
Transparency is very important to us, which is why the VIP Club option is clearly shown at checkout.
Customers can actively choose between a one-time purchase or the VIP membership by selecting their preferred option before completing the order.
All details, including pricing and benefits, are displayed directly below the product price and again at checkout before payment is made.
The $0.95 fee activates an instant 10% discount on your order and unlocks access to exclusive offers and early product launches.
If you choose to keep the membership after the first month, it renews at $10 per month which is fully converted into store credit.
Since the discount is applied right away, the $0.95 fee isn’t refundable.
Your $10 store credit becomes available starting in month two, as outlined in the membership terms.
We’re sorry to hear that this didn’t meet your expectations.
If anything is ever unclear or unresolved, please feel free to contact our customer service team- we’re always happy to help and want to make it right wherever we can.
So many things to talk about
So many things to talk about. Let me start by saying I LOVE the lip balms! They're so adorable and work really well.
Bee Balm's customer service is BY FAR THE WORST IVE EVER DEALT WITH!
I ordered a number of balms on Dec 1 for stocking stuffers. I didn't receive them until well into JANUARY! there is no phone number to call, it takes over a week for an email response (if you even get one), and they really aren't helpful at all.
They did eventually make it right, but dealing with their horrible customer service made me never want to order again.
Such a shame.
Date of experience: December 01, 2024
Reply from mybeebalmco.com
Thank you so much for your honest feedback and we're genuinely happy to hear how much you love the balms! 💛
We’re sorry to hear the rest of your experience didn’t leave a better impression. Since no order information was provided, we weren’t able to follow up directly to help resolve things more personally.
We’re always working to improve response times and overall support, especially during busy times like the holidays, and feedback like this helps us do just that.
If there’s ever anything we can support with, we’re always happy to help!
Buyer Beware!!! Ordered this product 2 weeks ago
Ordered this product 2 weeks ago. Says shipping is 5-7 business days. My tracking shows that the package is slowly navigating from one sort facility in China, to another one.
Maybe it'll arrive in time for summer. Will never order again!
Date of experience: February 01, 2025
Reply from mybeebalmco.com
Thank you for your honest feedback!
We're sorry to hear that your order took longer than expected.
We usually ship to U.S. customers from our U.S. warehouse, but during high-demand periods or with certain items, packages may be fulfilled from other locations.
We're continuously working to speed up delivery and improve visibility around tracking.
If anything is still unresolved, please feel free to reach out to our customer service team!
We’re always happy to help and want to make it right where we can.
This is probably the 6th order I have…
This is probably the 6th order I have placed with BeeBalm. I love their products. Great quality and packaging is better than Ulta Beauty packaging. I always got my stuff on time even though they are based out of the country my packages always came in great timing. I live the product never had a problem with the company, I will continue buying hopefully they can come to the states one day for good. I truly love their product. Highly recommend to anyone and once you use this chapstick is history, I gave mine to my son.
Date of experience: December 11, 2024
Reply from mybeebalmco.com
Thank you so much for this amazing review- and for being such a loyal customer! 💛
Six orders really means a lot to us, and we’re so happy to hear you’ve loved everything from the quality to the fast delivery.
We totally get what you mean… once you use my bee balm, the rest is history! 😉
And good news: we’ve always got new flavors in the pipeline, so keep an eye out for your next favorite.
Can’t wait to have you back again soon!
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