Kylie Cosmetics Reviews 4,936

i have placed order on june 10th but still until now i haven't received my order i have emailed them several times about my order they said one of the items i order is not available in stock (how do they sell products out of stock!!) then after several days emailed them again and they said my package was lost!! and they placed a new order but still since a week the order is in the same status as confirmed nothing else i am really thinking that they have scammed me!!!!! i am really disappointed with kylie cosmetics be aware of purchasing.

Date of experience: July 06, 2025

If I could give 0 stars..
I ordered 2 lipsticks from Kylie cosmetics, one from which my best friend has, the color is totally different from what it was before. After contacting customer services, I was informed that it looks different from my device’s color display.. which is not true.. both lipsticks do not look anything like the advertised products at all!!.. On top of that, the lipstick doesn’t even last, I have products a quarter of the price of Kylie’s lipstick which last way much longer!!
Definitely not worth the price nor worth buying!

Date of experience: April 25, 2025

Terrible ordered 2 lip kits and a free lip case holder, I only received the free case holder and no lip kits, packing was terrible too just came with the box no protection nothing, contacted them too and no response what so ever, never buying again and I cannot even get a refund

Date of experience: June 27, 2025

Ordered a makeup bundle that included a free bag. Free bag not included. They said I needed to click a button. Then there was deception on the description of the undertones of the makeup. When I received it, the makeup did not blend with my Black skin tone. I can not return the items. That is ridiculous and not a good business practice

Date of experience: June 06, 2025

Have been waiting on my order since 19th May all i have been getting is messed about by this company when my order will be delivered, My first order couldn’t be delivered due to missing documents then a replacement was sent all it got was as far as Southampton ( I’m in NI) then strangely instructed to be sent back to sender which they received back on the 2nd June, i have emailed this company several times regarding my order and all emails so far have been ignored. If your looking any of Kylie’s products i would recommend purchasing from elsewhere.

Date of experience: May 19, 2025

Absolutely disgraceful customer service. Bought "cosmic" Absolutely convinced it's a fake. Shocking... shame on you Kylie Jenner.... shody product. Never again.. 🤬🤬

Date of experience: May 20, 2025

They have Shipping and customer service problem... I ordered few new items but they sent me opened one and I feel shocked! So I wanted to return it but never responded to my email. Poor customer service ever and the shipping problem is very bad! Please don’t believe star that sells what we want.

Date of experience: March 22, 2025

Date of experience: April 12, 2025

I got the Kylie lip kit and it goes on smooth, stays put, and doesn't dry my lips out like every other matte lipstick I’ve tried. The shade is exactly as shown on the website, which is rare. The delivery was quick and it was well packed. Honestly, all I really wanted.

Date of experience: March 28, 2025

I wish to not order anymore from this website!I made order for 3 items after 9days waiting I did recive just one.When I did send email after few days where is rest if my order they send email when u did order your cosmetics was already out of stock we will send u money back omg so unprofessional!!!never again and new perfum cosmic 2.o smell 10min only...

Date of experience: March 23, 2025

Absolute waste of time ordering online, may aswel have just bought from Boots.
Items never arrived, had to beg for tracking details which eventually showed UPs had tried to deliver to Southampton (I'm in N.Ireland) and is now returning to sender......
Not really sure what kind of business they're trying to run 🤦‍♀️

Date of experience: March 04, 2025

£6.95 for shipping for a lip balm is off putting. I'm sure a lot of people get to the checkout and don't check-out because of this.

Date of experience: March 18, 2025

Love the candy K matte lip kit. Not happy about their 100% guaranteed colour match in their powder plush foundation and the skin tint blurring elixir. I've tried 2 different shades in these products and the shade isn't even close. I have to mix them with a different foundation just to get a better match. I contacted kylie cosmetics a few times and am highly disappointed with their response. They aren't helpful at all even after knowing about my circumstances. All they told me was to go to a kylie counter to find My colour match. It's a joke.

Date of experience: January 13, 2025

The lipgloss was so so moisturizing

Date of experience: March 02, 2025

DO NOT ORDER FROM THEM. Received my order for lip pumping lipstick. Shades not at all as depicted on site. Sent email asking to exchange. They say their policy is no returns. Every reputable company allows returns and/or exchanges. Not them.

Date of experience: March 10, 2025

I can’t say about the actual product because I never received it but zero stars ( if they were an option) for customer service and delivery.
After trying it out at a store, I decided to order some kylie lipsticks from their official UK website.
They use a delivery partner called UPS who no matter what wouldn’t deliver the package. The first time that I made the order they posted an update saying delivery failed because no one was at home to receive the delivery. Like most people I have a full time job and cannot stay at home to receive deliveries in person. Their website also doesn’t have an option where I can assign a safe space for delivery ( such as porch or front door ) I tried contacting them numerous times, left my phone number on their website but they never got back to me. When I re-ordered the products, the customer service executive stated that they have no control over the delivery and that I have to reach out to UPS again. This time I actually was home on the supposed delivery date given on their website and yet no one arrived or contacted me at the supposed time of delivery and they just returned the package to the sender. Later I get an email asking me to pay the shipment charge of 6.99£ . It is outrageous that they are asking me to pay a fee when they haven’t provided me with the product I paid for. And all I get in return to my complaint emails are perky, sickeningly happy ‘ we don’t give a sh*t ‘ emails from the customer care team.
👎

Date of experience: February 27, 2025

Since I try Kylie cosmetics I’ve never used anything else. Just perfect ❤️

Date of experience: February 11, 2025

Hello my package went to the wrong house and FedEx was no help. I called Kyle’s cosmetics and you can’t even get a person. You have to leave a message and I’m waiting for them to call me back. That’s terrible customer service. I can’t believe that this wealthy company can’t even hire people that can answer the phone and help you.

Date of experience: January 20, 2025

I placed what I would call a small order ($87/cyber Mon sale) for my 17yo daughter for Christmas. Well FedEx delivered it to a vacant home, a mile from me, & by the time I found the place, the package had been stolen. My fedex claim was quickly dismissed to ‘contact the seller.’ So, I emailed Kylie cosmetics in sheer desperation, hoping there was something they could/would do & they did that & more! The correspondence between us was personal, friendly, & timely. I happily agreed to my full order being re-shipped @ the standard shipping rate & ultimately they didn’t even charge me that. You’d think a celebrity’s business wouldn’t care so much about the ‘little’ things but you’d be wrong! My package just arrived & to say that I am beyond appreciative for them righting a wrong that wasn’t remotely theirs is an understatement. Thank you to the entire team for going above & beyond!! I’ll def be back. ♥️

Date of experience: January 08, 2025

One star is way to much !!!
I bought the mascara and I'm still trying to find mascara in it...
I did complain and to be fair they replied but sending it back is postage and sending photos etc...
Basically I wanted them to be aware that it's a complete rip off....

Date of experience: January 01, 2025