Noah handled my request professionally and was very courteous.

Awesome platform! Everything at your fingertips. Thank you for the appointment opportunity. 

It's was fast and easy, everybody was very helpfull and friendly, thanks

Lucas Aunkst is effective and efficient. We appreciate his work and a true asset for your company. 

Our experience with Michael Lambright was outstanding. He answered all of our questions regarding our claim and was always quick to respond to our emails. We highly recommend him—he is professional, knowledgeable, and efficient.

As far as I know no other vendor bindles OCR, chat, workflow, and analytics so seamlessly. Before we juggled three platforms and a swivel chair. What we experienced is one glass panel lighting up bottlenecks we never saw. One spelling mistake slid by, alert pinged me instantly. Crisis averted, lesson learned, peace of mind priceless.

Very hard, if not actually impossible, to get a human to help you with things that cannot be done on the website. It's cheap insurance, but the cost is too high. 

Communications from Tristi Barlow was great. She walked me through the process, brought back some quality quotes, and provided the input needed to make an informed Decision. Thanks for the service and support : )

The WORST company that I have EVER experienced in my life.  

Our home was burgled during the day, whilst my husband and I were working and the kids were at school. The scum cleared us out of everything we had built up over our working lives, expensive watches and jewellery, handbags, sunglasses, purses, clothing, electronics, anything and everything of any value. 

They’d trashed our home and even hurt our 2 beautiful family dogs in the process. 

I thought that was going to be our lowest point, but what followed was just as demoralising, heartbreaking and a time when you question individuals and company morals/behaviours.

We went through the process of engaging the police, submitting a claim for the loss and damages. From our first interaction with the Urban Jungle and Wakem, we were let down. Rather than helping us through the process, they made it a million times harder. Rather than giving us the their support and guidance, they did their best to disprove and invalidate our claim.

They scrutinised our personal lives trying to find reasons not to pay out, the first reason was that they had investigated and discovered that I’d had an unknown CCJ listing associated with my name for a parking fine that had been sent to a previous address that I’d lived at years before. 

We appealed to the Ombudsmen and they ruled in our favour and overruled the insurance company, requesting that they paid out on the insurance we’d bought. 

The insurance company then refused to pay out because we had started scheduled building work 5 months after we had been burgled Urban Jungle / Wakam had immediately cancelled our policy, so we were longer insured by them. It also meant that no one would ensure us.

At that stage, we had been working with the Ombudsmen & court for 2 long years, we were unable to get alternative home insurance as we had an ‘open claim’, so we were left exposed and vulnerable. The only thing that we had left was our home and we were unable to protect it.

Wakam and Urban Jungle are bigger and wealthier than us. They could afford to bring one excuse up after another to avoid having to actually pay anyone out. After 2 very long years, we had no alternative than to abandon our claim with them as we didn’t have the money or physical & emotional strength to fight them for an anymore.

The moral of my true experience is, read about the  insurance companies - check all the reviews. Don’t consider just the reviews that say it was a ‘smooth purchasing process’. Look at the experiences that people have had when they have needed their insurance companies. When customers have actually needed the service that we pay for. 

It would break my heart if others had to experience the awful ordeal we were exposed to. 

Wakam / Urban Jungle made me and my family feel like we were the criminals, not the thieves.
In my eyes, Urban Jungle and Wakam were the most unscrupulous company that I have EVER dealt with.

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Newest companies

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