We recently switched to Grange Insurance and were not sure what the customer experience would look like as we had never used them before. However, after recently working with after a tree falling on o... See more
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Karen was a great resource and representative for Grange. She was able to clearly identify the information needed and process our claim promptly. Appreciate the positive experience while having to d... See more
Teresa was so great with my insurance claim when her customer hit my car. She contacted the repair shop, offered a rental and basically made the whole process super easy for me. Great communication... See more
My adjuster Mark McCune was very prompt and guided me through the steps required as i am not the most computer savvy person. His response at returning calls and feedback was beyond my expectations. T... See more
Company details
Written by the company
Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin.
Contact info
671 South High Street, 43206, Columbus, United States
- 1-800-422-0550
- www.grangeinsurance.com
Knowledgeable and Prompt
Karen was a great resource and representative for Grange. She was able to clearly identify the information needed and process our claim promptly. Appreciate the positive experience while having to deal with a claim loss.
Date of experience: April 01, 2025
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Very instructive
Very instructive, very personable, happy to have done business with her.
Date of experience: July 01, 2025
Highly Recommend!
We recently switched to Grange Insurance and were not sure what the customer experience would look like as we had never used them before. However, after recently working with after a tree falling on our house, I can confidently say they’ve been fantastic. Ralph in particular was timely and detailed with his responses. We are thankful for all of the help we have received from Grange so far!
Date of experience: June 30, 2025
My sump pump failed during a storm…
My sump pump failed during a storm causing water to flood my basement back
Up sewer and drain. My claim adjuster
Kacie Foard help me navigate my claim process with ease. I have never had such exceptional customer service she listened and handle my case with care and urgency !. There are just not enough words to express my gratitude Thank you Grange insurance company for having Staff like Kacie Foard on board !!!…
Date of experience: June 27, 2025
Auto accident
My Grange agent Devin NeeSmith was so helpful every step of the way! Made everything as easy and smooth as possible. Thank you Devin.
Date of experience: May 28, 2025
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Discussion of Insurance Claim
Linda was great, answering all my questions.
Date of experience: June 25, 2025
Raymon Durham was great at explaining…
Raymon Durham was great at explaining the process of the claim. Very responsive to all my questions. Did a fantastic job.
Date of experience: June 25, 2025
Excellent
Our rep from Grange was excellent. She Was timely, professional, did excellent follow-up, and is pleasant to work with.
Date of experience: June 24, 2025
A+ customer service. Fast payouts.
Grange agents were amazing in assisting me through a very difficult, stressful situation. I had the pleasure of working with 2 agents (claudia and nick). Both were incredibly quick to respond and issue payment. Overall, I am honestly amazed at how efficient they were and so grateful for how quickly payments were received. They were truly a lifesaver!
Date of experience: June 20, 2025
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Great Experience
Teresa was so great with my insurance claim when her customer hit my car. She contacted the repair shop, offered a rental and basically made the whole process super easy for me. Great communication and though I don’t use Grange Insurance they and Teresa in particular, were awesome.
Date of experience: June 19, 2025
We had a quick turn around on our claim…
We had a quick turn around on our claim and it was so appreciated.
Date of experience: June 13, 2025
Once I was connected with the adjuster…
Once I was connected with the adjuster Mark my claim went smoothly. He was responsive and patient with me. He took time to explain the process and listen to my concerns.
Susie
Date of experience: June 10, 2025
Fast, expeditious and Professional, that's Grange
The claims representative was expeditious, professional, compassionate about the loss and an encouraging individual who understood the nature of the claim and saw the process through to resolution.
He is the prime example of the best in the industry
Date of experience: May 13, 2025
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Wonderful experience
Michele was very helpful and polite. She made sure I understood everything and answered all my questions.
Date of experience: June 05, 2025
Everything went so smoothly
Everything went so smoothly. Was pleasantly surprised
Date of experience: June 02, 2025
A One service
My adjuster Mark McCune was very prompt and guided me through the steps required as i am not the most computer savvy person. His response at returning calls and feedback was beyond my expectations. Thanks for having such great personal service and will recommend your service to friends and family. Daniel Hamric
Date of experience: May 28, 2025
Very professional
Very professional person who was easy to talk to. She appeared to be very thorough and organized.
Date of experience: May 26, 2025
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The whole process was easy
The whole process was easy, I sent the pictures and estimate from storm damage and my claim was settled in days
Nick was great to work with
Date of experience: May 19, 2025
Linda Joyner my claim rep was amazing…
Linda Joyner my claim rep was amazing super easy to work with. Great experience, specially when you need to get things repaired quickly.
Date of experience: May 14, 2025
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