**NEVER, EVER USE URBAN JUNGLE / WAKAM INSURANCE SERVICES**
The WORST company that I have EVER experienced in my life.
Our home was burgled during the day, whilst my husband and I were working and the kids were at school. The scum cleared us out of everything we had built up over our working lives, expensive watches and jewellery, handbags, sunglasses, purses, clothing, electronics, anything and everything of any value.
They’d trashed our home and even hurt our 2 beautiful family dogs in the process.
I thought that was going to be our lowest point, but what followed was just as demoralising, heartbreaking and a time when you question individuals and company morals/behaviours.
We went through the process of engaging the police, submitting a claim for the loss and damages. From our first interaction with the Urban Jungle and Wakem, we were let down. Rather than helping us through the process, they made it a million times harder. Rather than giving us the their support and guidance, they did their best to disprove and invalidate our claim.
They scrutinised our personal lives trying to find reasons not to pay out, the first reason was that they had investigated and discovered that I’d had an unknown CCJ listing associated with my name for a parking fine that had been sent to a previous address that I’d lived at years before.
We appealed to the Ombudsmen and they ruled in our favour and overruled the insurance company, requesting that they paid out on the insurance we’d bought.
The insurance company then refused to pay out because we had started scheduled building work 5 months after we had been burgled Urban Jungle / Wakam had immediately cancelled our policy, so we were longer insured by them. It also meant that no one would ensure us.
At that stage, we had been working with the Ombudsmen & court for 2 long years, we were unable to get alternative home insurance as we had an ‘open claim’, so we were left exposed and vulnerable. The only thing that we had left was our home and we were unable to protect it.
Wakam and Urban Jungle are bigger and wealthier than us. They could afford to bring one excuse up after another to avoid having to actually pay anyone out. After 2 very long years, we had no alternative than to abandon our claim with them as we didn’t have the money or physical & emotional strength to fight them for an anymore.
The moral of my true experience is, read about the insurance companies - check all the reviews. Don’t consider just the reviews that say it was a ‘smooth purchasing process’. Look at the experiences that people have had when they have needed their insurance companies. When customers have actually needed the service that we pay for.
It would break my heart if others had to experience the awful ordeal we were exposed to.
Wakam / Urban Jungle made me and my family feel like we were the criminals, not the thieves.
In my eyes, Urban Jungle and Wakam were the most unscrupulous company that I have EVER dealt with.
Date of experience: May 02, 2025
